Cleveland, OH

Support Jobs in Cleveland, OH

9 jobs found

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Today

Helpdesk Team Lead

FIT Technologies Cleveland, OH

Cleveland, OH

Today

$55k - $65k/yr Full time Manager Active Directory Cloud Platforms

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Job Description

This role provides technical leadership for an on-site Helpdesk team in Cleveland, OH. You will guide day-to-day support operations, mentor team members, and help ensure consistent service delivery aligned with IT support standards, Service Level Agreements, and client satisfaction goals.

Key Responsibilities

Lead the Helpdesk team, evaluate performance, and support team development.
Manage escalations for priority issues through resolution.
Establish and maintain best practices across the technical support process.
Create and update documentation to support consistent service delivery.
Participate in internal leadership meetings and initiatives.
Set and meet specific customer service standards.
Improve customer support outcomes by responding to queries and handling escalated issues.
Follow up with clients to identify areas for improvement.
Provide customer feedback to the appropriate internal teams.
Lead meetings with FIT teams to uphold SLAs, review client reports, and ensure metric accuracy.
Conduct regular 1:1 meetings with team members.

Required Qualifications

Professional, confident, reliable, trustworthy, and positive demeanor.
Ability to troubleshoot, diagnose, and solve problems while documenting all steps taken for resolution.
Hands-on experience with Helpdesk and remote support software.
Ability to relay technical information and instructions in writing and verbally to clients with varying technical knowledge.
Strong organizational and time management skills with a detailed, follow-through mindset.
Customer-service oriented problem-solving approach.
Basic understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Knowledge of Microsoft Office applications, Microsoft developer tools, Antivirus, remote connection technologies, and PC troubleshooting skills for hardware and software.
Comprehension of networking concepts and protocols, including TCP/IP addressing and VLANS.
Ability to maintain confidentiality of information accessed, processed, or stored.
Demonstrated ability to work and adapt in an evolving-priority environment.
Demonstrated ability to follow processes and protocols.
Demonstrated ability to meet deadlines and manage multiple tasks simultaneously.
Demonstrated ability to learn software tools and applications, such as an asset tracking and ticketing system.
Demonstrated ability to manage a team.
Bachelors of Arts or Science or equivalent work experience.

Preferred Certifications

A+, Network+, MTA, MCSA certifications are desirable.

Technologies You Will Work With

Helpdesk and remote support software
Microsoft Windows, Active Directory, Microsoft 365, Group Policy
Microsoft Office applications, Microsoft developer tools
Antivirus, remote connection technologies, PC troubleshooting
TCP/IP addressing, VLANS
Asset tracking and ticketing system

Salary and Education

Compensation: USD 55,000 - 65,000 per year (full-time).
Education: Bachelors of Arts or Science or equivalent work experience.

Benefits

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Working Conditions

Normal office environment.
Ability to sit for extended periods.
Reliable transportation to the office.
Occasional evening and weekend work.

Location and Employment Type

Location: Cleveland, OH (onsite).
In-person work location: Cleveland, OH 44115 (Required for commute and relocation before starting work).
Job Type: Full-time.

Application Instructions

To apply, submit an application online through FIT Technologies’ Career Center.

Additional Employer Statements

FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in its employees.

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13d ago

IT Support Specialist

Yoh, A Day & Zimmermann Company Cleveland, OH

Cleveland, OH

13d ago

$20 - $23/hr Full time Active Directory Azure Cloud

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Job Description

The IT Support Specialist position is an on-site, full-time hourly role based in Cleveland, Ohio. It provides desktop, network, and business-application support with a focus on troubleshooting and user assistance, and offers a compensation range of USD 20 to 23 per hour.

Responsibilities

Maintain seamless technological operations across the IT environment.
Support a variety of endpoint devices, network infrastructure, and business applications.
Troubleshooting, problem-solving, and delivering exceptional user support.

Requirements

High School Diploma or equivalent
Strong verbal communication and documentation skills
Ability to quickly write reports, user instructions, and procedure manuals
Experience providing desktop support or similar IT support roles
Familiarity with Office 365 and Azure environments including Intune, Defender, Entra ID
Knowledge of Group Policy, Active Directory, and virtualized server systems (VMware)
Basic understanding of SaaS applications and hardware repair coordination
Ability to multi-task and maintain composure in demanding situations

Technologies

Office 365
Azure
Intune
Defender
Entra ID
Group Policy
Active Directory
VMware
AWS
Microsoft Print Services
MDM platforms
Imaging tools

Benefits

Medical, Prescription, Dental & Vision Benefits for employees working 20+ hours per week
Health Savings Account (HSA) for employees working 20+ hours per week
Life & Disability Insurance for employees working 20+ hours per week
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

What’s in It for You

Comprehensive medical, prescription, dental, and vision coverage for employees working 20+ hours per week
Health Savings Account (HSA) eligibility for those working 20+ hours per week
Life and disability insurance options
MetLife voluntary benefits program
Employee Assistance Program (EAP)
401K retirement savings plan
Direct deposit with weekly epayroll
Referral bonus programs
Support for professional development through certification and training opportunities

Note

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

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16d ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Cleveland, OH

Cleveland, OH

16d ago

$23+/hr Part time Customer Service Customer Support End User Support

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Job Description

Part-time In-Home Sales and Tech Support position in Cleveland, OH onsite with daily travel to customer residences, paying USD 23 per hour.

Responsibilities

Meet customers at their home, office, or wherever they are located.
Asurion will pre-schedule interactions to help you reach and exceed sales targets.
Deliver outstanding customer service throughout every engagement, keeping the customer first.
Apply technical expertise to diagnose and resolve problems, communicating clear solutions for customers with varying tech knowledge.
Ensure customers leave with a workable resolution and a product aligned to future tech needs.
Promote Asurion's growing catalog of products with tailored recommendations.
Listen actively to understand customer needs and match products accordingly.
Use strong negotiation and communication skills to guide conversations toward the appropriate sale.

Requirements

Comfort working in a sales environment with defined targets.
Valid driver’s license and a clean driving record with at least one year of driving experience.
Proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles); travel up to 120 miles one-way to neighborhoods and cities around the inventory warehouse.
Flexible 5-day work week including evenings, weekends, and holidays to meet customers on their schedule.
Personal cellphone for on-the-job connectivity.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a broad skill set across career paths.
Outgoing personality that thrives on human interaction.
Note: Work hours may vary based on business needs and market demand; some flexibility is required.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training prioritizing your success.

Part-Time Schedule

This role requires afternoon and evening availability.

What You Can Expect to Do

As a Field Sales Representative, you will guide customers through the Serve, Solve, Sell model.
Begin with paid training to prepare for independent field work.
In the field, apply the Serve, Solve, Sell model consistently to engage customers and close opportunities.

What You’ll Bring to the Team

Comfort in a sales environment with set targets.
Valid driver’s license and driving history meeting requirements (at least 1 year of driving).
Proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles); travel up to 120 miles one-way around the inventory warehouse area.
Five-day varied schedule including evenings, weekends, and holidays.
Personal cellphone for work updates.
Comfort around household pets.
Efficient, adaptable, goal-oriented, persuasive communication.
Open-minded with a passion for learning across diverse skills.
Outgoing, people-oriented personality.
Note: Hours may fluctuate based on business needs and market demand.

Health and Safety Measures

Asurion prioritizes employee health and safety, especially when meeting customers at their homes, to ensure a safe work environment.

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20d ago

IT Support Technician

TCC Technology Solutions Cleveland, OH

Cleveland, OH

20d ago

$15 - $20/hr Full time Computer Skills Customer Service Customer Support

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Job Description

IT Support Technician role with TCC Technology Solutions provides on-site IT support in Cleveland, Ohio, installs and maintains technology, and manages tickets via the service database.

Responsibilities

Deliver on-site IT support at client locations, troubleshoot to resolution, and process service requests according to the Ticket Response Priority Chart.
Install and maintain technology including computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software, and peripherals.
Log and respond to client tickets and alerts in the service database.
Coordinate warranty replacement parts for customer equipment and communicate with vendors regarding network equipment, computers, software acquisition, and repair.
Research new methodologies and products to better serve customers.
Document daily procedures and maintain detailed records of customer networks.
Provide recommendations to team members to address problems and irregularities in work requirements.
Maintain a clean, organized work area.
Pursue ongoing professional development and stay current with technologies offered by the company.
Adhere to company policies and health and safety guidelines.
Foster a collaborative team environment.
Manage multiple tasks concurrently and adapt to shifting priorities.
Other duties as assigned.

Requirements

Minimum of 2 years of experience managing and maintaining IT systems.
High School Diploma or equivalent.

Technologies

Windows-based servers and network systems.

Benefits

Health insurance.
Paid time off.

Working Environment

Local travel by car is required.
On-site work in a standard office setting with no hazardous environmental or physical conditions; light lifting (<50 pounds), bending, and standing required.
Strong customer service skills for in-person interaction, with additional communication by phone or email; good verbal and written communication abilities.
Normal dexterity, strength, coordination, vision (including reading a computer screen), and hearing for office tasks.

Applications Accepted By

FAX OR MAIL:
440-871-0059 c/o Marty Foster
Subject Line: Field Engineer I Position TCC Technology Solutions
901 Canterbury Rd. Ste. A
Westlake, OH 44145

Compensation

Hourly: $15.00 - $20.00 per hour
Salary range: $30,000-$40,000 per year

Position Type

Full Time

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23d ago

IT Support Analyst

ABARTA Coca-Cola Beverages Cleveland, OH

Cleveland, OH

23d ago

Full time Application Support Cloud Platforms Customer Support

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Job Description

IT Support Analyst delivering Tier 1 and Tier 2 IT support for ABARTA Coca-Cola distribution centers across PA, OH, and WV, primarily based in Cleveland, OH, with some travel and occasional after-hours/weekend work.

Responsibilities

Serve as the first point of contact for end users' technical issues via phone, email, chat, or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.
Provide onsite support and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45s, CK67s, and barcode scanners.
Provide printer support for Xerox office printers and Brother label printers.
Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Requirements

Associate degree in IT or equivalent experience.
3–5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Technologies

Windows 11
Intune
Autopilot
Honeywell CT45
Honeywell CK67
Xerox printers
Brother label printers
Barcode scanners

Location

Cleveland, OH (onsite)

About ABARTA Coca-Cola Beverages

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization.

Additional Information

Applicants must submit to a background verification process prior to commencing employment. The pre-employment process may include drug screening and driving records evaluation, conducted to determine eligibility for this position.
ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity employer.

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1mo ago

Technical Support Services Technician

FIT Technologies Cleveland, OH

Cleveland, OH

1mo ago Closed

$47k - $55k/yr Full time Active Directory Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

This on-site role in Cleveland, OH offers a salary range of USD 47,000 to 55,000 per year. You will provide technical assistance and support to FIT Technologies clients, overseeing, monitoring, and maintaining their environments onsite or remotely through day-to-day tasks and routine maintenance.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Responsibilities

Build and maintain relationships with clients and team members
Perform software and hardware upgrades
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Maintain daily service calls and meet SLA expectations based on client needs
Provide detailed progress updates in a timely and accurate manner
Conduct routine maintenance in line with company and vendor standards
Ensure physical cabling infrastructure meets established standards
Participate in equipment liquidations

Requirements

Display a professional, reliable, trustworthy, and positive demeanor
Ability to troubleshoot, diagnose, and resolve issues, documenting steps taken in the internal ticketing system
Ability to clearly relay technical information to clients with varying levels of knowledge
Strong organizational skills with attention to detail and task follow-through
Understanding of Microsoft Windows versions, Active Directory, Microsoft 365, and Group Policy
Experience with Microsoft Office applications
Knowledge of networking concepts such as TCP/IP, addressing, and VLANs
Familiarity with network-based PC operating system deployment
Ability to maintain confidentiality of information
Certifications such as A+, Network+, MTA, MCSA are desirable
Ability to work in an evolving-priority environment and follow processes and protocols
Capability to meet deadlines and manage multiple tasks simultaneously
Commitment to ensuring cabling meets standards
Willingness to learn new software tools, including asset tracking and ticketing systems

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office
TCP/IP
VLANS
Network-based PC operating system deployment
Internal ticketing system
Asset tracking and ticketing system

Application

To apply, submit an application online through our Career Center.

Working Conditions and Location

Reliable transportation, valid driver’s license, and valid vehicle insurance
Local travel and occasional travel to other parts of Ohio or out of state
Occasional evening and weekend work may be required
Must be able to lift or carry up to 50 pounds
May require weeks that exceed 40 hours
Ability to commute to Cleveland, OH 44143 (Preferred)
Ability to relocate to Cleveland, OH 44143 before starting work (Preferred)
Work location: In person

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2mo ago

IT Helpdesk Engineer

BlueBridge Networks Cleveland, OH

Cleveland, OH

2mo ago Closed

$20+/hr Full time Endpoint Management Hardware Support Help Desk

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

The IT Helpdesk Engineer role supports BlueBridge Networks in Cleveland, focusing on tier 1 and 2 assistance across remote, phone, email, and in-person channels. The position centers on end-user desktop support within Windows and Office environments, plus peripherals setup and management of endpoint protection.

Overview

Based onsite in Cleveland, OH, the role involves delivering timely IT support to keep critical business systems running. Responsibilities span troubleshooting, device configuration, and ensuring security measures are properly maintained in a dynamic help desk environment.

Responsibilities

Provide tier 1-2 support via remote access, telephone, email, and in-person interactions
Deliver end-user desktop support and troubleshooting within Windows and Office environments
Install and configure peripherals including routers, phones, PCs, printers, and laptops on site
Install and maintain EndPoint Protection software and assist with malware and exploit removal
Respond to end-user inquiries by phone and email, resolving issues related to email, password resets, printers, networking, Microsoft Office, and Office365
Maintain, troubleshoot, and repair computer systems, hardware, and peripherals
Work independently and in teams to provide IT solutions for critical business systems
Efficiently execute maintenance and support procedures, anticipate client needs, and communicate clearly via email, ticketing systems, telephone, and in-person
Collaborate with team members to resolve complex problems and escalate difficult issues to the Team Lead for additional technical assistance
Log all help desk interactions within the ticketing system
Participate in after-hours upgrades, troubleshooting, and on-call availability as needed
Perform standard system administration duties including server install, application install and patch management, Windows problem determination and resolution, and log analysis
Interface with third-party vendors as liaison between client and vendor
Provide superior customer service and stay current with system information, changes, and updates
Dispatch new helpdesk tickets to the appropriate resource

Requirements

Windows: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows
Office
Office365
EndPoint Protection

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan

Work Details

Location: Cleveland, OH (onsite)
Work remotely: No
Job type: Full-time
Pay: From $20.00 per hour
Schedule: 8 hour shift, Day shift, Monday to Friday, On call, Weekend availability
Supplemental pay: Bonus pay, Commission pay