Cleveland, OH

Support Jobs in Cleveland, OH

12 jobs found

Include remote jobs

12d ago

Seasonal IT Help Desk Technician

Nottingham Spirk Cleveland, OH

Cleveland, OH

12d ago

$22 - $26/hr Part time Application Support Azure Ad / Entra Id End User Support

Apply Now

Job Description

Nottingham Spirk is seeking an experienced Tier 1 Help Desk Technician for part-time, seasonal, onsite support in Cleveland, OH. This role supports all NS Associates by handling internal IT issues and managing core Help Desk responsibilities.

Location and Schedule

Onsite: Cleveland, OH

Work type: Part time, seasonal

Compensation

The hourly compensation range is $22 to $26 per hour.

The final hourly rate is determined by factors such as local labor costs, the match between the candidate’s qualifications and the role’s needs, relevant employment experience, education, certifications, and skills.

Key Responsibilities

Provide technical support to users for all internal computer-related issues.
Install software, resolve user problems, answer questions, and educate users on operating equipment.
Meet with department heads, managers, supervisors, end users, vendors, and others to gather input and help resolve issues.
Review technical needs to plan and coordinate project activity.
Review, report on, and implement facility IT activities and initiatives.
Modify existing software configuration and settings to correct errors, adapt to new hardware, and improve performance.
Analyze user needs and software requirements to evaluate design feasibility within time and cost constraints.
Coordinate with third-party system providers to design systems and confirm limitations, capabilities, performance requirements, and interfaces.
Store, retrieve, and manipulate data to support analysis of system capabilities and requirements.
Manage, program, and maintain phone line and data logs associated with phone numbers, including Android and iOS devices and voice mail.

Required Qualifications

Experience: 3 to 5 years in a professional environment as a Help Desk Technician in a complex, multi-user setting or a similar role.
Excellent interpersonal and customer service skills, with the ability to build strong working relationships.
Resourceful and proactive approach to problem solving, with the ability to work under stress.
Proven ability to organize work, manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
Acute attention to detail.
Ability to work autonomously in a fast-paced environment with unpredictable demands.
Demonstrated discretion in handling confidential information.
Strong team orientation aligned with NS vision, mission, and values.
Strong written and verbal communication skills.
High sense of urgency.

Tools, Platforms, and Additional Requirements

Proficiency in Windows and MAC OS and related tools.
Working knowledge of Android and IOS cell phones.
U.S. Person requirement: Due to compliance with U.S. export control laws and regulations, candidates must be a U.S. Person defined as a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Preferred

Exposure to MS Cloud, Entra, or Intune is a plus.

Relevant Technologies

Windows
MAC OS
Android
IOS
MS Cloud
Entra
Intune

View full job page →

1mo ago

Help Desk Technician

Ohio Business Machines Cleveland, OH

Cleveland, OH

1mo ago Closed

$50k - $60k/yr Full time Application Support Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The Help Desk Technician delivers day-to-day technical support to clients and internal users, owning tickets from first response through resolution or escalation.

Responsibilities

Provide remote support and, when needed, on-site assistance for client and internal issues
Handle service requests for desktops, laptops, user accounts, Microsoft 365, printers, connectivity, basic networking, software applications, and other supported technologies
Troubleshoot and resolve common to moderately complex issues within the scope of the role
Restore user functionality quickly while maintaining service quality and proper documentation
Take ownership of assigned tickets from initial response through resolution or appropriate escalation
Review ticket details carefully to confirm understanding before starting troubleshooting
Maintain momentum on assigned work to avoid delays, stagnation, or missed follow-up
Document ticket actions, troubleshooting steps, resolutions, and client communications clearly and accurately
Close tickets only when resolution is confirmed and documentation is complete
Communicate professionally, timely, and confidently with clients
Keep clients updated on status, progress, delays, next steps, and resolution details
Set appropriate expectations without overpromising
Escalate communication concerns or service issues when client satisfaction may be at risk
Follow standard troubleshooting methods, internal documentation, and established support procedures
Use sound judgment to decide when to escalate versus continue working at the current level
Identify recurring issues and report patterns or trends to leadership or escalation teams
Apply lessons learned and knowledge base information to improve future resolutions
Follow internal processes for ticket handling, escalation, documentation, communication, and time entry
Complete work aligned with service level expectations, internal standards, and client commitments
Maintain strong ticket hygiene, including proper categorization, status updates, notes, and follow-up tracking
Support consistent delivery of services across clients and teams
Recognize when tickets require higher-level technical support or cross-team involvement
Escalate issues appropriately to senior technicians, engineers, or leadership when needed
Provide complete, accurate handoff information to reduce delays and rework
Assist with escalated issues when requested by gathering information, testing solutions, or communicating with the client
Ensure escalations are timely, organized, and supported with the right context
Work closely with the Help Desk Dispatcher to keep tickets moving and priorities aligned
Communicate quickly if workload, delays, or scheduling concerns may affect service delivery
Coordinate with teammates, escalation engineers, project staff, and operations leadership as needed
Support overall team success beyond individual ticket completion
Use internal documentation, knowledge base materials, and standard procedures to troubleshoot and resolve support tasks
Improve documentation by contributing when gaps, outdated information, or recurring issues are identified
Build team knowledge by documenting useful fixes, patterns, and repeatable processes
Maintain documentation standards for technical clarity and operational consistency
Contribute to a knowledge-sharing service environment where information is reusable
Continue building technical knowledge across supported tools, platforms, and service areas
Participate in coaching, training, and development opportunities provided by leadership
Look for ways to improve efficiency, ticket quality, troubleshooting effectiveness, and communication
Raise workflow issues or recurring service obstacles impacting performance or client experience
Grow in technical depth, judgment, and independence over time

Requirements

Day-to-day responsibility for ticket ownership, troubleshooting, documentation, and client communications
Ability to troubleshoot common to moderately complex technical issues in supported environments
Demonstrated follow-through on commitments and next steps
Ability to escalate appropriately and without delay when issues require higher-level support
Maintain urgency while balancing quality
Support team accountability and consistent service execution
Represent the company professionally in every client interaction
Ongoing development both technically and operationally

Technologies

Microsoft 365

Benefits

$50,000-$60,000 annually

Internal Working Relationships

Help Desk Dispatcher
Help Desk Supervisor
IT Operations Manager
Service desk teammates
Senior technicians and escalation engineers
Project engineers and project coordinators when support overlaps with project work
Solutions Engineer when platform or advanced technical issues are involved
Directors of Managed IT as needed for escalated or service-impacting issues

Reporting Structure

Reports To: Help Desk Supervisor / IT Operations Manager
Direct Reports: None

Success in This Role Looks Like

Tickets are responded to and worked promptly
Technical issues are resolved efficiently and accurately
Clients receive clear and professional communication
Documentation is complete and useful
Escalations are handled appropriately with proper context
Ticket quality and service consistency remain strong
Team members and leadership can rely on dependable execution
Technical skill and independence improve over time

Internal Focus Areas

Frontline technical support
Ticket ownership and resolution
Client communication
Troubleshooting and issue resolution
Documentation and process adherence
Escalation support
Team coordination
Technical development and continuous improvement

View full job page →

1mo ago

Automation & Technical Support Technician

The Euclid Chemical Company Cleveland, OH

Cleveland, OH

1mo ago Closed

$25 - $30/hr Full time Electrical Engineering Hardware Support Industrial Control Systems

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Automation and Technical Support Technician supports reliable operations by troubleshooting PC systems, assisting with dispensing equipment and automation diagnostics, and delivering remote and on-site training for technical users. This onsite role is based in Cleveland, OH.

Role Summary

In this position, you will manage and troubleshoot PC hardware and software, support dispensing equipment systems, and provide training using remote and on-site methods. The role also includes assistance with automation diagnostics and warehouse-related activities when needed.

Responsibilities

Manage, troubleshoot, and maintain PC hardware, software, and licensing.
Maintain system documentation, specifications, and technical drawings.
Provide remote technical support via phone and online tools.
Train field technicians and customers on system installation, operation, and troubleshooting.
Assist with automation, electrical, pneumatic, and control-system diagnostics.
Support General Assembly and Inventory and Logistic activities as needed.
Collaborate with management and cross-functional teams.

Requirements

High School Diploma or GED.
Additional certificate training in areas related to the responsibilities is a plus.
Knowledge of Windows-based PCs & Networks, or related experience.
Knowledge of industrial automation, electrical, and pneumatic systems, or related experience.
Knowledge of hand, power, and measuring tools, or related experience.
Mechanical knowledge, or related experience.
Ability to read and comprehend written instructions and technical language typically found in equipment manuals.

Technology Stack

Windows PCs and Windows-based PCs & Networks
PC hardware and PC software
PC licensing
Dispensing equipment systems
Automation and control-systems
Electrical and pneumatic

Compensation and Benefits

$25 to $30 per hour, determined by education and experience
Annual employee bonus program
Medical, Dental and Vision coverage
Life Insurance and Disability
Parental Leave
401k with company match
Defined benefit pension plan
Vacation and holiday time

Physical Requirements

Sitting, standing, walking
Lifting, carrying, pushing, pulling
Reaching (various heights)
Keyboarding
Gross and fine manipulation
Driving
Stooping, crouching, kneeling, crawling
Climbing (ladders, ramps, stairs)

View full job page →

2mo ago

Helpdesk Team Lead

FIT Technologies Cleveland, OH

Cleveland, OH

2mo ago Closed

$55k - $65k/yr Full time Manager Active Directory Cloud Platforms

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

This role provides technical leadership for an on-site Helpdesk team in Cleveland, OH. You will guide day-to-day support operations, mentor team members, and help ensure consistent service delivery aligned with IT support standards, Service Level Agreements, and client satisfaction goals.

Key Responsibilities

Lead the Helpdesk team, evaluate performance, and support team development.
Manage escalations for priority issues through resolution.
Establish and maintain best practices across the technical support process.
Create and update documentation to support consistent service delivery.
Participate in internal leadership meetings and initiatives.
Set and meet specific customer service standards.
Improve customer support outcomes by responding to queries and handling escalated issues.
Follow up with clients to identify areas for improvement.
Provide customer feedback to the appropriate internal teams.
Lead meetings with FIT teams to uphold SLAs, review client reports, and ensure metric accuracy.
Conduct regular 1:1 meetings with team members.

Required Qualifications

Professional, confident, reliable, trustworthy, and positive demeanor.
Ability to troubleshoot, diagnose, and solve problems while documenting all steps taken for resolution.
Hands-on experience with Helpdesk and remote support software.
Ability to relay technical information and instructions in writing and verbally to clients with varying technical knowledge.
Strong organizational and time management skills with a detailed, follow-through mindset.
Customer-service oriented problem-solving approach.
Basic understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Knowledge of Microsoft Office applications, Microsoft developer tools, Antivirus, remote connection technologies, and PC troubleshooting skills for hardware and software.
Comprehension of networking concepts and protocols, including TCP/IP addressing and VLANS.
Ability to maintain confidentiality of information accessed, processed, or stored.
Demonstrated ability to work and adapt in an evolving-priority environment.
Demonstrated ability to follow processes and protocols.
Demonstrated ability to meet deadlines and manage multiple tasks simultaneously.
Demonstrated ability to learn software tools and applications, such as an asset tracking and ticketing system.
Demonstrated ability to manage a team.
Bachelors of Arts or Science or equivalent work experience.

Preferred Certifications

A+, Network+, MTA, MCSA certifications are desirable.

Technologies You Will Work With

Helpdesk and remote support software
Microsoft Windows, Active Directory, Microsoft 365, Group Policy
Microsoft Office applications, Microsoft developer tools
Antivirus, remote connection technologies, PC troubleshooting
TCP/IP addressing, VLANS
Asset tracking and ticketing system

Salary and Education

Compensation: USD 55,000 - 65,000 per year (full-time).
Education: Bachelors of Arts or Science or equivalent work experience.

Benefits

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Working Conditions

Normal office environment.
Ability to sit for extended periods.
Reliable transportation to the office.
Occasional evening and weekend work.

Location and Employment Type

Location: Cleveland, OH (onsite).
In-person work location: Cleveland, OH 44115 (Required for commute and relocation before starting work).
Job Type: Full-time.

Application Instructions

To apply, submit an application online through FIT Technologies’ Career Center.

Additional Employer Statements

FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in its employees.

View full job page →

3mo ago

IT Support Specialist

Yoh, A Day & Zimmermann Company Cleveland, OH

Cleveland, OH

3mo ago Closed

$20 - $23/hr Full time Active Directory Azure Cloud

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

The IT Support Specialist position is an on-site, full-time hourly role based in Cleveland, Ohio. It provides desktop, network, and business-application support with a focus on troubleshooting and user assistance, and offers a compensation range of USD 20 to 23 per hour.

Responsibilities

Maintain seamless technological operations across the IT environment.
Support a variety of endpoint devices, network infrastructure, and business applications.
Troubleshooting, problem-solving, and delivering exceptional user support.

Requirements

High School Diploma or equivalent
Strong verbal communication and documentation skills
Ability to quickly write reports, user instructions, and procedure manuals
Experience providing desktop support or similar IT support roles
Familiarity with Office 365 and Azure environments including Intune, Defender, Entra ID
Knowledge of Group Policy, Active Directory, and virtualized server systems (VMware)
Basic understanding of SaaS applications and hardware repair coordination
Ability to multi-task and maintain composure in demanding situations

Technologies

Office 365
Azure
Intune
Defender
Entra ID
Group Policy
Active Directory
VMware
AWS
Microsoft Print Services
MDM platforms
Imaging tools

Benefits

Medical, Prescription, Dental & Vision Benefits for employees working 20+ hours per week
Health Savings Account (HSA) for employees working 20+ hours per week
Life & Disability Insurance for employees working 20+ hours per week
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

What’s in It for You

Comprehensive medical, prescription, dental, and vision coverage for employees working 20+ hours per week
Health Savings Account (HSA) eligibility for those working 20+ hours per week
Life and disability insurance options
MetLife voluntary benefits program
Employee Assistance Program (EAP)
401K retirement savings plan
Direct deposit with weekly epayroll
Referral bonus programs
Support for professional development through certification and training opportunities

Note

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

View full job page →

3mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Cleveland, OH

Cleveland, OH

3mo ago Closed

$23+/hr Part time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 19, 2026).

Job Description

Part-time In-Home Sales and Tech Support position in Cleveland, OH onsite with daily travel to customer residences, paying USD 23 per hour.

Responsibilities

Meet customers at their home, office, or wherever they are located.
Asurion will pre-schedule interactions to help you reach and exceed sales targets.
Deliver outstanding customer service throughout every engagement, keeping the customer first.
Apply technical expertise to diagnose and resolve problems, communicating clear solutions for customers with varying tech knowledge.
Ensure customers leave with a workable resolution and a product aligned to future tech needs.
Promote Asurion's growing catalog of products with tailored recommendations.
Listen actively to understand customer needs and match products accordingly.
Use strong negotiation and communication skills to guide conversations toward the appropriate sale.

Requirements

Comfort working in a sales environment with defined targets.
Valid driver’s license and a clean driving record with at least one year of driving experience.
Proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles); travel up to 120 miles one-way to neighborhoods and cities around the inventory warehouse.
Flexible 5-day work week including evenings, weekends, and holidays to meet customers on their schedule.
Personal cellphone for on-the-job connectivity.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a broad skill set across career paths.
Outgoing personality that thrives on human interaction.
Note: Work hours may vary based on business needs and market demand; some flexibility is required.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training prioritizing your success.

Part-Time Schedule

This role requires afternoon and evening availability.

What You Can Expect to Do

As a Field Sales Representative, you will guide customers through the Serve, Solve, Sell model.
Begin with paid training to prepare for independent field work.
In the field, apply the Serve, Solve, Sell model consistently to engage customers and close opportunities.

What You’ll Bring to the Team

Comfort in a sales environment with set targets.
Valid driver’s license and driving history meeting requirements (at least 1 year of driving).
Proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles); travel up to 120 miles one-way around the inventory warehouse area.
Five-day varied schedule including evenings, weekends, and holidays.
Personal cellphone for work updates.
Comfort around household pets.
Efficient, adaptable, goal-oriented, persuasive communication.
Open-minded with a passion for learning across diverse skills.
Outgoing, people-oriented personality.
Note: Hours may fluctuate based on business needs and market demand.

Health and Safety Measures

Asurion prioritizes employee health and safety, especially when meeting customers at their homes, to ensure a safe work environment.

View full job page →

3mo ago

IT Support Technician

TCC Technology Solutions Cleveland, OH

Cleveland, OH

3mo ago Closed

$15 - $20/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

IT Support Technician role with TCC Technology Solutions provides on-site IT support in Cleveland, Ohio, installs and maintains technology, and manages tickets via the service database.

Responsibilities

Deliver on-site IT support at client locations, troubleshoot to resolution, and process service requests according to the Ticket Response Priority Chart.
Install and maintain technology including computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software, and peripherals.
Log and respond to client tickets and alerts in the service database.
Coordinate warranty replacement parts for customer equipment and communicate with vendors regarding network equipment, computers, software acquisition, and repair.
Research new methodologies and products to better serve customers.
Document daily procedures and maintain detailed records of customer networks.
Provide recommendations to team members to address problems and irregularities in work requirements.
Maintain a clean, organized work area.
Pursue ongoing professional development and stay current with technologies offered by the company.
Adhere to company policies and health and safety guidelines.
Foster a collaborative team environment.
Manage multiple tasks concurrently and adapt to shifting priorities.
Other duties as assigned.

Requirements

Minimum of 2 years of experience managing and maintaining IT systems.
High School Diploma or equivalent.

Technologies

Windows-based servers and network systems.

Benefits

Health insurance.
Paid time off.

Working Environment

Local travel by car is required.
On-site work in a standard office setting with no hazardous environmental or physical conditions; light lifting (<50 pounds), bending, and standing required.
Strong customer service skills for in-person interaction, with additional communication by phone or email; good verbal and written communication abilities.
Normal dexterity, strength, coordination, vision (including reading a computer screen), and hearing for office tasks.

Applications Accepted By

FAX OR MAIL:
440-871-0059 c/o Marty Foster
Subject Line: Field Engineer I Position TCC Technology Solutions
901 Canterbury Rd. Ste. A
Westlake, OH 44145