Cleveland, OH

Support Jobs in Cleveland, OH

3 jobs found

Include remote jobs

18d ago

IT Helpdesk Engineer

BlueBridge Networks Cleveland, OH

Cleveland, OH

18d ago

$20+/hr Full time Endpoint Management Hardware Support Help Desk

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Job Description

The IT Helpdesk Engineer role supports BlueBridge Networks in Cleveland, focusing on tier 1 and 2 assistance across remote, phone, email, and in-person channels. The position centers on end-user desktop support within Windows and Office environments, plus peripherals setup and management of endpoint protection.

Overview

Based onsite in Cleveland, OH, the role involves delivering timely IT support to keep critical business systems running. Responsibilities span troubleshooting, device configuration, and ensuring security measures are properly maintained in a dynamic help desk environment.

Responsibilities

Provide tier 1-2 support via remote access, telephone, email, and in-person interactions
Deliver end-user desktop support and troubleshooting within Windows and Office environments
Install and configure peripherals including routers, phones, PCs, printers, and laptops on site
Install and maintain EndPoint Protection software and assist with malware and exploit removal
Respond to end-user inquiries by phone and email, resolving issues related to email, password resets, printers, networking, Microsoft Office, and Office365
Maintain, troubleshoot, and repair computer systems, hardware, and peripherals
Work independently and in teams to provide IT solutions for critical business systems
Efficiently execute maintenance and support procedures, anticipate client needs, and communicate clearly via email, ticketing systems, telephone, and in-person
Collaborate with team members to resolve complex problems and escalate difficult issues to the Team Lead for additional technical assistance
Log all help desk interactions within the ticketing system
Participate in after-hours upgrades, troubleshooting, and on-call availability as needed
Perform standard system administration duties including server install, application install and patch management, Windows problem determination and resolution, and log analysis
Interface with third-party vendors as liaison between client and vendor
Provide superior customer service and stay current with system information, changes, and updates
Dispatch new helpdesk tickets to the appropriate resource

Requirements

Windows: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows
Office
Office365
EndPoint Protection

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan

Work Details

Location: Cleveland, OH (onsite)
Work remotely: No
Job type: Full-time
Pay: From $20.00 per hour
Schedule: 8 hour shift, Day shift, Monday to Friday, On call, Weekend availability
Supplemental pay: Bonus pay, Commission pay

Education

High school or equivalent (Preferred)

Experience

Windows: 3 years (Required)
Active Directory: 3 years (Required)

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24d ago

MSP Helpdesk Technician

MSP Hire, Inc. Cleveland, OH

Cleveland, OH

24d ago

$55k+/yr Full time Active Directory Application Support Backup Tools

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Job Description

On-site and remote IT support role serving as the first point of contact for clients at MSP Hire, Inc. in Cleveland, OH.

Responsibilities

Respond to client requests via phone, email, or in-person for issues with hardware, software, networking, servers, and related technologies.
Perform routine IT tasks such as password resets and provisioning new user accounts.
Assist with business applications, including ERP systems and email platforms.
Diagnose and resolve issues across Windows, Microsoft Office, networks, VoIP, internet connectivity, and peripherals like printers and scanners.
Support backups, antivirus programs, web filtering, and spam filtering.
Provide end-user training for frequent support needs.
Travel to client sites to deliver on-site support as required.

Requirements

Minimum of two years of IT support experience.
Experience with Microsoft 365 administration, backup tools, and VoIP systems.
Proficiency in computer setup and imaging.
Foundational knowledge of IT systems, networks, and software including Microsoft 365, Active Directory, Windows, macOS, and Linux.
Associate’s or technical degree in IT; bachelor’s degree preferred.

Technologies

Microsoft 365 (M365)
Active Directory
Windows
macOS
Linux
VoIP
ERP
Email
Backup tools
Microsoft Office

Benefits

USD 55,000 annually, commensurate with experience.
Medical, dental, and vision insurance.
Life and disability insurance coverage.
401(k) with up to 4% employer match.
Paid vacation and personal time off.
Fuel stipend for local travel.
Professional development training program.

HR Information

USD 55,000 annually, commensurate with experience.
Medical, dental, and vision benefits.
Life and disability insurance.
401(k) with up to 4% match.
Paid vacation and personal time off.
Fuel stipend for local travel.
Professional development training program.
Full-time, in office (8:30 AM to 5:30 PM, M-F).

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28d ago

In-Home Sales & Tech Support (Part Time)

Asurion Cleveland, OH

Cleveland, OH

28d ago

$23 - $23/hr Part time Consultative Sales Customer Service Customer Support

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Job Description

Part-time in-home field role in Cleveland, OH, focused on Serve, Solve, Sell with paid training, base pay plus commissions, mileage reimbursement, and a phone stipend.

Responsibilities

Be on the front lines helping customers through the Serve, Solve, Sell™ approach as a Field Sales Representative.
Complete paid training to prepare you for independent field work.
Meet customers in-home, in-office, or wherever they are; pre-schedule interactions to meet and exceed sales targets.
Deliver exceptional customer service throughout every interaction, prioritizing the customer.
Apply your expertise to address and resolve tech issues, presenting clear solutions for customers at any level of technical know-how.
Ensure customers leave with a workable resolution and a product that supports their future tech needs.
Leverage Asurion’s product lineup to present tailored solutions for customers.
Listen actively to uncover needs and position products that address them.
Utilize strong negotiation and communication skills to pivot smoothly and close the right sale.
Engage in ongoing coaching and mentoring to support growth and maintain confidence in tech-savvy expertise.

Requirements

Comfortable working in a sales environment with clear targets.
Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle (excluding motorcycles). Travel up to 120 miles one-way.
5-day, varied schedule designed to meet customers on their timeline, including evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable across careers.
Naturally outgoing with strong interpersonal skills.
Flexible hours may be required based on business needs and market demand.

Benefits

Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training prioritized around your success.

About the Role

In-Home Sales & Tech Support role during peak hours; entry-level position ideal for those starting their career who enjoy talking with people and gaining hands-on sales experience.

What You Can Expect To Do

Operate as a Field Sales Representative on the front lines using the Serve, Solve, Sell™ approach.
Begin with paid training to prepare for independent field work.
Learn products and gain hands-on sales experience while building communication, negotiation, and problem-solving skills.
Receive ongoing coaching and mentoring to stay confident and tech-savvy.
Serve: Meet customers in-home, in-office, or wherever they are; interactions are pre-scheduled to help you reach targets.
Serve: Deliver exceptional customer service from start to finish.
Solve: Use your expertise to resolve tech issues and provide understandable solutions.
Solve: Ensure customers leave with a resolution that meets their future tech needs and a suitable product.
Sell: Leverage Asurion’s product lineup to tailor solutions; listen to identify needs and position products accordingly.
Sell: Apply negotiation and communication skills to close the right sale and drive results.

What You’ll Bring To The Team

Comfort with a sales environment and target-driven work.
Valid driver’s license and a driving record meeting requirements; 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle; travel up to 120 miles one-way in neighborhoods and cities around your inventory warehouse.
5-day week with evenings, weekends, and holidays as part of a flexible schedule.
Personal cellphone for on-the-job updates.
Comfort with household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a broad skill set for various career paths.
Naturally outgoing and enjoy human interaction.
Note: Hours may vary by business needs and market demand; flexibility may be required.

Health and Safety Measures

Employee health and safety are a top priority at Asurion. Meeting customers at their homes is part of the role, and the company commits to ensuring all staff feel safe while performing their duties.

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Support Jobs in Cleveland, OH

IT Helpdesk Engineer

MSP Helpdesk Technician

In-Home Sales & Tech Support (Part Time)

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