Packet Capture Support Jobs

1 job found

1d ago

Senior Technical Support Engineer

Fortinet Sunnyvale, CA

Sunnyvale, CA

1d ago

$68k - $84k/yr Full time Senior Customer Support Firewall

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Job Description

Join Fortinet as a Senior Technical Support Engineer in Sunnyvale, CA (onsite), supporting security devices and Cloud deployments through hands-on troubleshooting and collaboration.

Responsibilities

Deliver technical support to customers for security devices and Cloud deployments
Collect, analyze, and provide recommendations for changes to customer network configuration and packet captures
Recommend corrective actions based on gathered data and analysis results
Run real-time customer support sessions via phone or remote access
Apply networking knowledge across L2, L3, L4, and L7
Debug and troubleshoot networking issues related to device misconfiguration, network connectivity, and L3 routing
Recreate customer issues in the lab using an engineering mindset and collaborate with engineering to debug and validate workarounds and fixes
Demonstrate knowledge of network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, content-based routing, or URL modification
Demonstrate knowledge of the OSI model
Demonstrate experience with operating systems: Windows, Unix, or Linux
Demonstrate knowledge of internet security: firewall, IPSs, or Mail Security Gateways

Requirements

Hold at least one industry certificate: FCNSA, CCNA, or CCIE
Basic experience with security devices such as Firewalls, IPSs, and Mail Security Gateways
Knowledge of dynamic routing protocols and implementation: OSPF and BGP
Knowledge of authentication protocols and methods: LDAP, SSO, and 2-factor authentication
Proficient spoken and written English
Positive, communicative, and customer-oriented attitude

Technologies

TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS
Proxy, VLAN
Routing, content based routing, URL modification
OSI model
Windows, Unix, Linux
Firewall, IPSs, Mail Security Gateways
OSPF, BGP
LDAP, SSO, 2-factor authentication

Benefits

Medical, dental, vision, life and disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program

Location: Sunnyvale, CA (onsite)

Salary: USD 68,000 - 84,000 per year

Education: Bachelor’s or Master’s Degree in Engineering

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