Firewall

Firewall Support Jobs

17 jobs found

Today

Helpdesk Tier 2

TGIPOWER LLC Cherry Hill, NJ

Cherry Hill, NJ

Today

$65k - $75k/yr Full time Active Directory Customer Support Dhcp

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Job Description

Support Tier 2 role on-site in Cherry Hill, NJ with TGIPOWER LLC. This full-time position focuses on high-impact, Level 2 remote client support over the phone in a fast-paced business IT environment. You will help drive timely resolutions, maintain clear documentation, and meet performance metrics while supporting customers and teammates with an extremely service-oriented approach. Compensation ranges from $65,000 to $75,000 per year with benefits including health, dental, and vision insurance, PTO, and a 401(k).

Responsibilities

Resolve issues escalated from Tier 1 support staff, working directly with users to achieve timely resolution.
Support and document the initiation, execution, and closing activities for program/project(s) and related support activities.
Simulate and recreate user issues to address operational difficulties effectively.
Monitor and ensure performance metrics are met or exceeded.
Maintain constant, proactive communication with customers and team members to mitigate issues and concerns.
Recommend system modifications when needed to reduce recurring user problems.
Escalate more complex issues to senior-level technicians as appropriate.
Promote a one team attitude internally and externally.
Handle multiple priorities and respond with urgency to situations requiring quick turnaround.

Requirements

2 to 3 years of IT experience.
Experience with Windows Server 2008/2012/2016/2019, Active Directory, Active Directory user account management, and basic group ad security policy management.
Exchange and Office 365 account administration experience.
Basic network troubleshooting, including internet connectivity troubleshooting.
Working knowledge of network appliances such as firewalls, routers, and managed switches.
Comfort supporting desktop environments across Windows 7, 8, and 10, along with common applications such as MS Office, Adobe, printers, and scanners.
LAN/WAN support fundamentals including DNS, DHCP, group policy, domain controllers, plus wireless network configuration and troubleshooting.
Office 365 administration experience.
MSP (Managed Service Provider) experience.
Virtualization experience with Microsoft Hyper-V and/or VMware is a plus.
Excellent written and verbal communication, strong troubleshooting skills, and the ability to follow instructions.
Strong documentation skills and the ability to create standard operating procedures.
Professional demeanor.

Schedule and Location

Monday to Friday
In-person: Cherry Hill, NJ

Benefits

Dental insurance
Health insurance
Vision Insurance
PTO
401(k)

Employment type: Full-time

Salary: $65,000 - $75,000 per year

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4d ago

Help Desk Technician

IGHTY Support Carrollton, TX

Carrollton, TX

4d ago

$20 - $30/hr Full time Active Directory Customer Service Customer Support

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Job Description

Support and troubleshoot end-user technology in a fast-moving help desk environment.

Responsibilities

Provide customer-focused IT help desk, desktop support, and hardware support for Windows and macOS devices
Troubleshoot issues across Microsoft Office, operating systems, software applications, and related hardware
Diagnose and resolve equipment, software, and network problems while recording findings and outcomes
Manage support requests using help desk systems and maintain accurate customer support ticket documentation
Support computer networking and IT infrastructure including LAN, VPN, firewall, DNS, and TCP/IP with TCP connectivity
Assist with Active Directory tasks, computer management, and Group Policy Objects (GPO)
Work with Microsoft Windows Server and escalate complex issues as needed
Support Linux and other operating systems while helping maintain reliable access to devices and services
Resolve user-impacting issues promptly to minimize downtime and disruption

Requirements

Experience or demonstrated ability in IT support, help desk operations, technical troubleshooting support, and customer service
Working knowledge of Windows, computer hardware, software troubleshooting, and network troubleshooting
Strong communication and analysis skills, with the ability to explain technical steps clearly to users
Familiarity with Active Directory, GPO, Microsoft Windows Server, Linux, DNS, TCP/IP, LAN, VPN, and firewall
Experience supporting macOS, mobile devices, Microsoft Office, and varied operating systems

Tools & Technologies

Windows, macOS
Microsoft Office
Active Directory, Group Policy Objects (GPO), Microsoft Windows Server
Linux
LAN, VPN, firewall, DNS, TCP/IP
Help desk systems, customer support ticket management

Pay & Schedule

Pay: USD $20.00–$30.00 per hour
Schedule: 40.0–45.0 hours per week

Work Location

Location: Carrollton, TX
Work style: Onsite (in person)

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18d ago

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

18d ago

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2: Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This role focuses on escalated, technical troubleshooting for client workstations, Microsoft 365, printers and peripherals, networking, and other business applications, with remote work as the default and occasional onsite visits when needed.

In this position, you will work within documented, process-driven workflows and use RMM and PSA tools to keep tickets organized and solutions consistent across a multi-client portfolio. The team also emphasizes root-cause thinking and automation to help maintain a low-ticket environment.

What You’ll Do

Deliver Tier 2 technical support for end users, primarily remotely with occasional onsite work
Investigate and resolve escalated tickets involving workstations, Microsoft 365, printers and other peripherals, networking, and other common applications
Troubleshoot hardware and software issues both remotely and in the field
Keep documentation accurate and up to date, following standardized procedures using RMM and PSA tools
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding short-term fixes

Required Skills & Experience

2+ years of IT support experience, ideally in an MSP setting or in a multi-client environment
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools
Comfort working in structured environments with standardized procedures and documented workflows
Reliable transportation and willingness to travel locally to client sites as needed
Excellent communication skills, with clear, professional, and personable interactions

Tools & Technologies

Work will involve Microsoft 365, Windows, RMM/PSA platforms, and common security and business technologies, including:

RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
MDM, VoIP, and systems management
Firewall technologies including SonicWall, Fortigate, Fortinet, and Unifi
Quickbooks, Lacerte, ERP systems, and Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional Qualifications (Preferred)

Relevant certifications (for example CompTIA A+, Network+, or Microsoft certifications)
Experience with RMM, MDM, and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
Familiarity with VoIP systems, firewalls, and common line-of-business applications (including SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure)

Role Details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208 (Relocate before starting work, Required)

What CIT Solutions Emphasizes

A remote-first setup with meaningful impact
A tight-knit team focused on clarity, consistency, and continual improvement
Career growth in a company investing in cybersecurity and automation
Competitive salary and benefits
A professional culture centered on security

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19d ago

Senior Technical Support Engineer

Fortinet Sunnyvale, CA

Sunnyvale, CA

19d ago

$68k - $84k/yr Full time Senior Customer Support Firewall

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Job Description

Join Fortinet as a Senior Technical Support Engineer in Sunnyvale, CA (onsite), supporting security devices and Cloud deployments through hands-on troubleshooting and collaboration.

Responsibilities

Deliver technical support to customers for security devices and Cloud deployments
Collect, analyze, and provide recommendations for changes to customer network configuration and packet captures
Recommend corrective actions based on gathered data and analysis results
Run real-time customer support sessions via phone or remote access
Apply networking knowledge across L2, L3, L4, and L7
Debug and troubleshoot networking issues related to device misconfiguration, network connectivity, and L3 routing
Recreate customer issues in the lab using an engineering mindset and collaborate with engineering to debug and validate workarounds and fixes
Demonstrate knowledge of network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, content-based routing, or URL modification
Demonstrate knowledge of the OSI model
Demonstrate experience with operating systems: Windows, Unix, or Linux
Demonstrate knowledge of internet security: firewall, IPSs, or Mail Security Gateways

Requirements

Hold at least one industry certificate: FCNSA, CCNA, or CCIE
Basic experience with security devices such as Firewalls, IPSs, and Mail Security Gateways
Knowledge of dynamic routing protocols and implementation: OSPF and BGP
Knowledge of authentication protocols and methods: LDAP, SSO, and 2-factor authentication
Proficient spoken and written English
Positive, communicative, and customer-oriented attitude

Technologies

TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS
Proxy, VLAN
Routing, content based routing, URL modification
OSI model
Windows, Unix, Linux
Firewall, IPSs, Mail Security Gateways
OSPF, BGP
LDAP, SSO, 2-factor authentication

Benefits

Medical, dental, vision, life and disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program

Location: Sunnyvale, CA (onsite)

Salary: USD 68,000 - 84,000 per year

Education: Bachelor’s or Master’s Degree in Engineering

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23d ago

Technical Support Specialist

Toole Design Group LLC Silver Spring, MD

Silver Spring, MD

23d ago

$57k - $67k/yr Full time End User Support Firewall Hardware Support

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Job Description

Support flexible hybrid work in Silver Spring, MD while you help keep teams moving. Toole Design Group LLC values a collaborative, inclusive culture that supports growth and advancement, along with employee-ownership so you share in the success you build together.

In this Technical Support Specialist role, you’ll support day-to-day IT needs and onboarding while helping troubleshoot issues that impact productivity. If you enjoy solving technical problems and taking ownership of outcomes, this is a hands-on position where learning new technologies is part of the work.

Responsibilities

Support day-to-day IT needs, onboarding new team members, and helping ensure systems run smoothly
Troubleshoot a wide range of technical issues
Collaborate with colleagues across disciplines
Take ownership of solutions that keep teams productive and connected
Contribute to IT initiatives
Build skills through opportunities to learn new technologies
Grow your skills in a dynamic, supportive environment

Requirements

1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A+ preferred)
Experience with Microsoft 365 preferred
Experience working in a Windows-based environment
Basic understanding of networking, VPNs, and Firewalls
Experience performing minor hardware repairs and upgrades
Audio/Visual experience is a plus
Strong attention to detail
Strong organizational skills

Tech You’ll Work With

Microsoft 365
Windows
VPNs
Firewalls

Compensation and Schedule

Salary: USD 57,000 - 67,000 per year
Location: Silver Spring, MD (hybrid)
Hybrid schedule: 3 days in the office and 2 days remotely

Benefits

A collaborative, inclusive culture that supports growth and advancement
8 paid holidays
16 days of PTO accrual annually
Competitive salary, excellent benefits, and transportation perks (Benefits and Support)
Projects that improve lives through safe, inclusive design rooted in ethics, empathy, and equity
Employee-ownership, so you share in the success you build together

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24d ago

Technical Support Specialist

Netcom Business Solutions Hope Mills, NC

Hope Mills, NC

24d ago

$18 - $28/hr Full time Active Directory Application Support End User Support

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Job Description

Onsite in Hope Mills, NC, this Technical Support Specialist role supports end-users by resolving hardware and software issues quickly and accurately. You will troubleshoot across Windows, macOS, and Linux, help maintain reliable networking and IT infrastructure, and use established support platforms to track and document incidents. The position is an hourly $18.00 to $28.00 opportunity with a focus on delivering dependable, user-focused technical assistance.

What you’ll do

Provide comprehensive end-user support through help desk tickets, phone calls, and remote sessions, prioritizing fast resolution of hardware and software problems.
Troubleshoot software issues across Windows, macOS, and Linux, including application errors and system crashes.
Support and maintain computer hardware including desktops, laptops, mobile devices, printers, and peripherals to improve performance and reliability.
Assist with network administration tasks such as configuring and maintaining LAN, WAN, VPN, DNS, and TCP/IP, plus supporting firewalls and network security measures including Meraki devices.
Support IT infrastructure management using SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
Track incident intake and resolution using BMC Remedy or ServiceNow, and document solutions clearly for future reference.
Collaborate with the team on initiatives such as network upgrades, system deployments, and security enhancements to strengthen overall IT support services.

What you bring

Proven experience in technical support with strong knowledge of computer management, Windows, macOS, and Linux, and help desk procedures.
Hands-on ability to troubleshoot software issues across platforms and applications, including the Microsoft Office suite.
Solid understanding of networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, and firewalls, including Meraki.
Experience managing hardware components and supporting mobile devices in a corporate environment.
Proficiency with IT support tools and systems such as SCCM, GPOs, Active Directory, Windows Server, and ticketing platforms including BMC Remedy or ServiceNow.
Strong analysis skills to diagnose complex issues quickly while maintaining high customer service standards.
Effective communication skills to explain technical solutions professionally to non-technical users.
Certifications such as CompTIA A+, Network+, MCITP, or Cisco CCNA are preferred but not required.

Skills and technologies used

Windows, macOS, Linux
Microsoft Office suite
LAN, WAN, VPN, DNS, TCP/IP
Firewalls and Meraki devices
SCCM, GPOs, Active Directory, Windows Server
BMC Remedy and ServiceNow

Pay: $18.00 - $28.00 per hour
Work location: In person

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24d ago

IT Support Specialist II

Apollo Mechanical Contractors Tigard, OR

Tigard, OR

24d ago

Full time Dhcp End User Support Firewall

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Job Description

Join Apollo Mechanical Contractors onsite in Tigard, OR as a second-level IT Support Specialist focused on reliable end-user technology operations.

Responsibilities

Act as the primary escalation point for complex technical problems; drive timely resolution to reduce impact to business operations.
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and supporting software applications.
Diagnose and resolve hardware and software issues; escalate to senior IT staff or external vendors when needed.
Apply system updates, security patches, and hardware upgrades in line with IT standards and established policies.
Troubleshoot basic networking problems, including connectivity, access, and configuration issues.
Maintain accurate documentation of support activity, resolutions, and procedures in the IT knowledge base.
Coordinate with vendors and third-party providers to resolve issues and support system enhancements.
Support IT initiatives such as hardware refresh projects, software deployments, and process improvements.
Communicate clearly with end users and provide professional guidance and training to support technology adoption.

Requirements

2+ years of experience in a help desk, technical support, or IT support role.
Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, not required).
Proficiency with PC hardware, Microsoft Windows, and productivity tools such as Microsoft 365.
Working knowledge of networking concepts including DNS, DHCP, VPN, firewalls, routers, and switches.
Experience using IT service management (ITSM) and ticketing systems.
Familiarity with remote support tools and troubleshooting techniques.
Strong problem-solving skills to analyze, prioritize, and resolve incidents effectively.
Excellent written and verbal communication skills with the ability to interact professionally at all levels of the organization.
Customer-focused approach and ability to build positive working relationships.

Technologies

Microsoft Windows
Microsoft 365
DNS, DHCP
VPN
Firewalls
Routers, switches
IT service management (ITSM)
Ticketing systems
Remote support tools and techniques
ITIL practices and ITSM frameworks

Benefits

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications
Experience supporting hybrid environments with both on-site and remote employees
Exposure to ITIL practices and ITSM frameworks

$40k - $62k/yr Full time Active Directory Computer Skills Customer Support

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