Payment Processing Support

Payment Processing Support Jobs

2 jobs found

1d ago

Help Desk Technician Payment Processing

Cornerstone Credit Services Anchorage, AK

Anchorage, AK

1d ago

$19+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Cornerstone Credit Services is hiring a full-time Help Desk Technician for a merchant services office in Anchorage, AK. In this onsite role, you’ll help evaluate merchants’ needs, resolve technical issues, and support installs and training so clients can keep their systems running smoothly.

You will also be coordinating day-to-day work across the office and client locations, using strong communication and follow-through to manage multiple projects and deliver consistent service. Reliable attendance and dependable transportation are essential, since this position includes driving to onsite visits.

Key Responsibilities

Assess merchants’ needs, troubleshoot and fix technical issues, and suggest or promote alternative products or services.
Manage multiple projects daily in the office and at client locations.
Provide outstanding customer service with strong communication.
Demonstrate excellent follow through on assigned tasks and projects.
Drive to onsite visits to support installations, training, and fixes.

Requirements

Type 35 wpm accurately.
Be organized and task- and detail-oriented.
Be devoted to providing outstanding customer service.
Show the ability to grow in product and industry knowledge.
Maintain an excellent record of attendance and punctuality.
Have reliable transportation.
Have a current valid driver’s license.
Be at least 18 years of age.
High School Diploma or equivalent (GED) required.

Experience

Customer Service: 1 year (Preferred)

Schedule

Monday to Friday, 8am to 5pm (40 hrs/wk)

Pay

$19.00 per hour to start (From $19.00 per hour).

Benefits

401(k) with employer match
Company-provided stock ownership
Medical, dental, prescription drug, vision insurance
Employee assistance program
Sick, Vacation, Holidays
Disability insurance
Health insurance
Paid sick time
Paid time off
401(k)
401(k) matching
Dental insurance
Vision insurance

Work Details

Job type: Full-time
Work location: In person
Ability to commute: Anchorage, AK 99508 (Required)
Ability to relocate: Anchorage, AK 99508 (Relocate before starting work, Required)
License/Certification: Driver’s License (Required)

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2d ago

Help Desk Analyst

INFO ORIGIN INC Brecksville, OH 🇺🇸 Remote

Brecksville, OH

2d ago

$20 - $26/hr Contract Application Support Customer Support End User Support

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Job Description

Support users for statewide child-serving systems in a remote Help Desk Analyst contract role.

Responsibilities

Deliver Tier 1 technical support through phone, email, web inquiries, and live chat.
Help users navigate the system and address questions related to payment processing, known issues, and defect reporting.
Troubleshoot payment processing errors and recommend corrective actions.
Verify user identity, then establish secure system access and manage portal agreements.
Support processing of provider agreements and communicate approval/denial decisions.
Record issues, resolutions, user feedback, and related system inquiries.
Create and maintain procedures, user guides, training materials, and other system documentation.
Assist with training for state/county staff and child-serving providers.
Review business and system processes and recommend improvements.
Act as a liaison across county departments, state agencies, program staff, and community providers.
Stay current with program policies and system requirements.
Prepare reports, correspondence, logs, and other program-related documentation.
Attend meetings, training sessions, conferences, and public events; travel as needed.

Requirements

Experience providing Help Desk, Service Desk, Technical Support, or Application Support.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Experience documenting incidents, procedures, and user issues.
Ability to work with multiple stakeholders and explain technical processes to non-technical users.
Attention to detail and ability to follow security and access-control procedures.
Experience with government, healthcare, social services, or other public-sector systems is a plus.
Creating training materials or providing user training is preferred.
Bachelor’s degree in Information Technology, Computer Science, Business, Public Administration, or a related field (education listed as “pref…” in the source).

Job Details

Location: Ohio (remote)
Compensation: USD 20 - 26 per hourly
Job type: contract
Duration: Long term Contract
Interview: Video

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