Peripherals Support Jobs

1 job found

2mo ago

Mac Help Desk Level 2/IT Support Engineer I

Medica Services Company LLC Minnetonka, MN

Minnetonka, MN

2mo ago Closed

$57k - $97k/yr Full time Computer Skills Customer Support Help Desk

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Mac Help Desk Level 2/IT Support Engineer I at Medica Services Company LLC, onsite in Minnetonka, MN, offers a salary range of USD 56,600 - 97,000 per yearly and focuses on Mac troubleshooting, hardware setup, onboarding, and user assistance in a health plan environment.

Responsibilities

Diagnose and resolve Mac issues and mentor other Tech team members on Mac usage
Access under-desk areas to verify and secure cable connections
Resolve printer, phone, and general computer hardware issues including monitors, keyboards, mice, and audio concerns
Guide users through laptop problems from simple to complex
Participate in weekly orientation to assist new hires with setup
Assist with physical hardware setup and relocations
Move computers and related equipment between offices (between buildings 301 and 401) and ship equipment to remote employees
Maintain inventory and collect physical equipment
Ensure security access protocols are followed

Requirements

Bachelor's degree in a related field or equivalent experience
Minimum 3 years of work experience in a technical role
Mac technical support expertise
Physical requirements: ability to lift 10-15 pounds regularly; extensive walking, standing, and kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; comfortable handling tools and equipment in diverse environments

Technologies

Mac computers
AV equipment

Benefits

Medical
Dental
Vision
PTO
Holidays
Paid volunteer time off
401K contributions
Caregiver services

Eligibility to work in the US

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

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