Minnetonka, MN

Support Jobs in Minnetonka, MN

2 jobs found

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3mo ago

Technical Support Specialist

Minnesota Eye Consultants Minnetonka, MN

Minnetonka, MN

3mo ago Closed

$26 - $29/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Aug 11, 2026).

Job Description

The Technical Support Specialist provides day-to-day end-user and systems support on site in Minnetonka, MN for Minnesota Eye Consultants. The position offers compensation of USD 26.00 to 29.00 per hour, with a starting rate within that range.

Responsibilities

Receive, troubleshoot, and resolve support requests using the ticketing system.
Collaborate with Application Specialists to diagnose and fix core application issues.
Coordinate with third party vendors and additional IT resources to deliver technical support to end users via phone, email, or in person.
Assist with new software and hardware implementations, create documentation, and conduct software testing and evaluation as needed.
Be prepared for after-hours or weekend work when deployments or implementations require it, depending on the situation.
Work with users at all levels on related projects to allocate resources, set priorities, and ensure quality and timely delivery.
Adhere to all regulatory requirements and participate in developing processes to maintain compliance.
Carry out other duties as assigned.

Requirements

1–2 years of experience in a IT support role; healthcare IT experience is preferred.
Functional knowledge of Windows and Mac operating systems, Microsoft Office, SharePoint, and Active Directory.
Strong conceptual, analytical, judgment, and communication abilities, with an ability to communicate effectively with both technical and non-technical audiences.

Technologies

Windows
Mac Operating Systems
Microsoft Office
SharePoint
Active Directory

Compensation

Salary: USD 26.00–29.00 per hour. Minimum experience: 1 year in IT support.

Benefits

Health Insurance (medical, dental, vision, HSA)
Paid Time Off (PTO)
Holiday Pay
401K Retirement Savings Plan
Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
Employee Assistance Program
Employee Discounts

Hours and Travel

Must be able to travel to all UVP MN locations as needed. Reliable transportation is required. Mileage reimbursement will be provided for travel between sites.

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5mo ago

Mac Help Desk Level 2/IT Support Engineer I

Medica Services Company LLC Minnetonka, MN

Minnetonka, MN

5mo ago Closed

$57k - $97k/yr Full time Computer Skills Customer Support Help Desk

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Mac Help Desk Level 2/IT Support Engineer I at Medica Services Company LLC, onsite in Minnetonka, MN, offers a salary range of USD 56,600 - 97,000 per yearly and focuses on Mac troubleshooting, hardware setup, onboarding, and user assistance in a health plan environment.

Responsibilities

Diagnose and resolve Mac issues and mentor other Tech team members on Mac usage
Access under-desk areas to verify and secure cable connections
Resolve printer, phone, and general computer hardware issues including monitors, keyboards, mice, and audio concerns
Guide users through laptop problems from simple to complex
Participate in weekly orientation to assist new hires with setup
Assist with physical hardware setup and relocations
Move computers and related equipment between offices (between buildings 301 and 401) and ship equipment to remote employees
Maintain inventory and collect physical equipment
Ensure security access protocols are followed

Requirements

Bachelor's degree in a related field or equivalent experience
Minimum 3 years of work experience in a technical role
Mac technical support expertise
Physical requirements: ability to lift 10-15 pounds regularly; extensive walking, standing, and kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; comfortable handling tools and equipment in diverse environments

Technologies

Mac computers
AV equipment

Benefits

Medical
Dental
Vision
PTO
Holidays
Paid volunteer time off
401K contributions
Caregiver services

Eligibility to work in the US

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

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Support Jobs in Minnetonka, MN

Technical Support Specialist

Mac Help Desk Level 2/IT Support Engineer I

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