Mac Help Desk Level 2/IT Support Engineer I

Mac Help Desk Level 2/IT Support Engineer I at Medica Services Company LLC, onsite in Minnetonka, MN, offers a salary range of USD 56,600 - 97,000 per yearly and focuses on Mac troubleshooting, hardware setup, onboarding, and user assistance in a health plan environment.

Responsibilities

• Diagnose and resolve Mac issues and mentor other Tech team members on Mac usage
• Access under-desk areas to verify and secure cable connections
• Resolve printer, phone, and general computer hardware issues including monitors, keyboards, mice, and audio concerns
• Guide users through laptop problems from simple to complex
• Participate in weekly orientation to assist new hires with setup
• Assist with physical hardware setup and relocations
• Move computers and related equipment between offices (between buildings 301 and 401) and ship equipment to remote employees
• Maintain inventory and collect physical equipment
• Ensure security access protocols are followed

Requirements

• Bachelor's degree in a related field or equivalent experience
• Minimum 3 years of work experience in a technical role
• Mac technical support expertise
• Physical requirements: ability to lift 10-15 pounds regularly; extensive walking, standing, and kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; comfortable handling tools and equipment in diverse environments

Technologies

• Mac computers
• AV equipment

Benefits

• Medical
• Dental
• Vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services

Eligibility to work in the US

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.