Power Engineering Support Jobs

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22d ago

Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton Woodridge, IL

Woodridge, IL

22d ago

$69k - $101k/yr Full time Electrical Engineering Customer Support Data Centers

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Job Description

Eaton is seeking a Technical Support Engineer, Distributed Infrastructure (D-IT) for a hybrid role located within 50 miles of Woodridge, Illinois. This post-sales position focuses on delivering technical assistance for power protection and data center products, combining remote support with on-site engagement as needed. The role offers an annual salary range of USD 69,000 to 101,000.

Responsibilities

Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products.
Accurately document service request activities and troubleshooting steps.
Articulate product value propositions and product line strategies to customers.
Support the team in improving business processes and the use of electronic tools.
Participate on special teams and work on projects aimed at enhancing team performance and customer satisfaction.
Contribute to meeting or exceeding team metrics and tackle complex tasks using a variety of resources.
Leverage available information to provide professional customer support.
Work rotating 8-hour shifts between 7:00 a.m. and 6:00 p.m.

Requirements

Bachelor’s degree from an accredited institution.
Minimum one (1) year of hands-on electrical industry experience.
Relocation assistance is not available. Candidates must reside within a 50 mile radius of Woodridge, IL.
Eaton will not sponsor immigration status for this position; CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap, O-1, E-3, TN status, I-485 job portability, and related programs are not supported.
Experience with test equipment (multimeter, ammeter, network sniffer, etc.).
Knowledge or experience using Linux operating systems.
Prior customer-facing experience.
Excellent communication skills.
Strong time management and organizational abilities.
Ability to prioritize multiple tasks.
Team player with a positive attitude.
Strong professional presence.

Technologies

Linux operating systems
Multimeter
Ammeter
Network sniffer

Benefits

Health and Welfare benefits
Retirement benefits
Paid and unpaid time away from work

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