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Eaton

Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton
Woodridge, IL $69k - $101k/yr Full time Posted 21d ago
Electrical Engineering Customer Support Data Centers End User Support Hardware Support Onsite Power Engineering Technical Support
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Job Description

Eaton is seeking a Technical Support Engineer, Distributed Infrastructure (D-IT) for a hybrid role located within 50 miles of Woodridge, Illinois. This post-sales position focuses on delivering technical assistance for power protection and data center products, combining remote support with on-site engagement as needed. The role offers an annual salary range of USD 69,000 to 101,000.

Responsibilities

  • Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products.
  • Accurately document service request activities and troubleshooting steps.
  • Articulate product value propositions and product line strategies to customers.
  • Support the team in improving business processes and the use of electronic tools.
  • Participate on special teams and work on projects aimed at enhancing team performance and customer satisfaction.
  • Contribute to meeting or exceeding team metrics and tackle complex tasks using a variety of resources.
  • Leverage available information to provide professional customer support.
  • Work rotating 8-hour shifts between 7:00 a.m. and 6:00 p.m.

Requirements

  • Bachelor’s degree from an accredited institution.
  • Minimum one (1) year of hands-on electrical industry experience.
  • Relocation assistance is not available. Candidates must reside within a 50 mile radius of Woodridge, IL.
  • Eaton will not sponsor immigration status for this position; CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap, O-1, E-3, TN status, I-485 job portability, and related programs are not supported.
  • Experience with test equipment (multimeter, ammeter, network sniffer, etc.).
  • Knowledge or experience using Linux operating systems.
  • Prior customer-facing experience.
  • Excellent communication skills.
  • Strong time management and organizational abilities.
  • Ability to prioritize multiple tasks.
  • Team player with a positive attitude.
  • Strong professional presence.

Technologies

  • Linux operating systems
  • Multimeter
  • Ammeter
  • Network sniffer

Benefits

  • Health and Welfare benefits
  • Retirement benefits
  • Paid and unpaid time away from work

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