Woodridge, IL

Support Jobs in Woodridge, IL

2 jobs found

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21d ago

Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton Woodridge, IL

Woodridge, IL

21d ago

$69k - $101k/yr Full time Electrical Engineering Customer Support Data Centers

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Job Description

Eaton is seeking a Technical Support Engineer, Distributed Infrastructure (D-IT) for a hybrid role located within 50 miles of Woodridge, Illinois. This post-sales position focuses on delivering technical assistance for power protection and data center products, combining remote support with on-site engagement as needed. The role offers an annual salary range of USD 69,000 to 101,000.

Responsibilities

Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products.
Accurately document service request activities and troubleshooting steps.
Articulate product value propositions and product line strategies to customers.
Support the team in improving business processes and the use of electronic tools.
Participate on special teams and work on projects aimed at enhancing team performance and customer satisfaction.
Contribute to meeting or exceeding team metrics and tackle complex tasks using a variety of resources.
Leverage available information to provide professional customer support.
Work rotating 8-hour shifts between 7:00 a.m. and 6:00 p.m.

Requirements

Bachelor’s degree from an accredited institution.
Minimum one (1) year of hands-on electrical industry experience.
Relocation assistance is not available. Candidates must reside within a 50 mile radius of Woodridge, IL.
Eaton will not sponsor immigration status for this position; CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap, O-1, E-3, TN status, I-485 job portability, and related programs are not supported.
Experience with test equipment (multimeter, ammeter, network sniffer, etc.).
Knowledge or experience using Linux operating systems.
Prior customer-facing experience.
Excellent communication skills.
Strong time management and organizational abilities.
Ability to prioritize multiple tasks.
Team player with a positive attitude.
Strong professional presence.

Technologies

Linux operating systems
Multimeter
Ammeter
Network sniffer

Benefits

Health and Welfare benefits
Retirement benefits
Paid and unpaid time away from work

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25d ago

Help Desk Technician

I.Q. Technologies, Inc. Woodridge, IL

Woodridge, IL

25d ago

$50k+/yr Full time Active Directory End User Support Hardware Support

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Job Description

I.Q. Technologies, Inc. is seeking a Help Desk Technician to be the first point of contact for end users, delivering prompt hardware and software support across Windows, macOS, and Linux. This onsite role in Woodridge, Illinois supports a range of devices and enterprise software to keep teams productive and secure. The position offers USD 50,000 per year, with a minimum of 3 years of relevant experience expected.

Responsibilities

Respond to help desk requests quickly via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of issues.
Provide technical support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux.
Troubleshoot software problems related to Microsoft Office applications, operating systems, and enterprise software.
Manage computer hardware components and perform upgrades or repairs as needed to optimize performance.
Support network administration tasks such as configuring TCP/IP settings, DNS management, VPN access, firewall troubleshooting, LAN setup, and Wi-Fi connectivity using Meraki or similar solutions.
Assist with Active Directory management including user account creation, Group Policy Objects application, and permissions control.
Maintain IT infrastructure by monitoring servers running Windows Server or Linux and ensuring system security with firewalls and other tools.

Requirements

Proven experience in technical support or desktop support roles with a strong customer service orientation.
Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, LAN/WAN architecture, and network security measures.
Hands-on experience with Microsoft Office Suite, Microsoft Windows Server environments, macOS, Linux operating systems, and mobile device management.
Familiarity with tools such as SCCM (System Center Configuration Manager), BMC Remedy for ticketing and incident tracking, ServiceNow or Jira for workflow management.
Knowledge of Active Directory administration and Group Policy Object (GPO) configuration.
Ability to analyze technical issues efficiently using strong problem-solving skills.
Excellent communication skills to clearly explain technical solutions to non-technical users.
Minimum 3 years of experience in technical support or desktop support.

Technologies

ServiceNow
Jira
Meraki
SCCM (System Center Configuration Manager)
BMC Remedy
Active Directory
Group Policy Object (GPO)
Windows
macOS
Linux
Windows Server
Microsoft Office Suite
Mobile device management
VPN
DNS
TCP/IP
Firewalls

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Language

English (Required)

Ability to commute

Woodridge, IL 60517 (Required)

Work Location

In person

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Support Jobs in Woodridge, IL

Technical Support Engineer, Distributed Infrastructure (D-IT)

Help Desk Technician

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