Product Integration Support Jobs

1 job found

1d ago

CENTEGIX Atlanta, GA

Atlanta, GA

1d ago

Full time API Integrations Apple Ios Application Support

Technical Support Analyst role supports customers through technical troubleshooting, documentation, and escalations across multiple platforms.

Diagnose and resolve software and hardware issues across Windows, macOS, ChromeOS, iOS, and Android
Acknowledge, track, and document customer issues in Salesforce from first contact through permanent resolution
Support application installation and configuration, including user access provisioning, updates, and profile troubleshooting
Help customers integrate SSO and API-capable systems, including PSAP/E911 and related integrations
Collaborate with systems administrators to deploy client applications using MDM or desktop management tools such as Intune, Jamf, or Google Workspace
Identify, isolate, and escalate complex hardware, software, or security issues to Tier 2 (Command Center) or Tier 3 teams
Assist with new equipment orders and RMA equipment orders
Schedule Field Services appointments and coordinate site access with customers
Meet Case and Call SLA targets consistently
Work with a Supervisor to improve internal or customer-facing support articles to maintain a quality customer experience

3+ years experience in technical support, technical helpdesk, or application support within a SaaS environment
Operational troubleshooting familiarity with Windows, macOS, ChromeOS, iOS, and Android
Bachelor’s degree in Information Technology (or related field) OR equivalent hands-on technical work experience
Critical thinking skills to investigate, reproduce, and resolve issues using troubleshooting SOPs
Strong verbal and written communication skills, including the ability to convert complex technical topics into clear, actionable steps for non-technical users
Familiarity with MDM platforms (example: Microsoft Intune, Jamf) is a plus
Knowledge of basic networking concepts such as VPNs, firewalls, Wi-Fi connectivity, and cell network data routing
Relevant certifications such as CompTIA A+, Google IT Support Professional, or Apple Certified Support Professional (ACSP) are a plus
Experience with Microsoft 365 Suite and/or Google Workspace
Ability to multi-task, prioritize, and manage time effectively

Windows, macOS, ChromeOS, iOS, Android
Salesforce, SSO, PSAP/E911, API
Mobile Device Management (MDM), Intune, Jamf, Google Workspace
Microsoft 365 Suite
VPNs, firewalls, Wi-Fi
CompTIA A+, Google IT Support Professional, Apple Certified Support Professional (ACSP)

Job opportunities may be posted on CENTEGIX careers pages and trusted job boards such as Indeed and LinkedIn
All applications are processed through the official applicant tracking system
If contacted about a CENTEGIX opportunity, verify the communication comes from an email address ending in @centegix.com
Recruiters may connect via LinkedIn; review recruiter profiles and confirm they list as current CENTEGIX employees
Interviews are conducted by CENTEGIX employees
CENTEGIX will never request payment, gift cards, cryptocurrency, banking information, or financial account details during recruiting
Official offer letters are extended only after a completed interview process

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment
Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics under applicable law

Location: Atlanta, GA (hybrid)

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