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IT Support & Operations Specialist

GEORGIA NUT COMPANY Skokie, IL

Skokie, IL

Today

$75k - $80k/yr Full time Active Directory Azure Azure Ad / Entra Id

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Job Description

At GEORGIA NUT COMPANY, the IT Support & Operations Specialist plays a key role in keeping technology stable across manufacturing and warehouse environments. This onsite position bridges hands-on technical support with IT operations by owning non-MSP supported systems, coordinating closely with the MSP on ticket handling, and ensuring Microsoft 365 and security processes run smoothly.

You will be the operational point person for day-to-day infrastructure, endpoint, and security follow-through across facilities, while also supporting longer-term modernization efforts such as an ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements.

What you’ll do

Own and manage all non-MSP supported hardware and systems, maintaining reliability, documentation, and lifecycle planning
Install, configure, and deploy end-user and operational technology including tablets, printers, scanners, phones, and related peripherals
Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
Maintain onsite technology environments so issues are resolved without unnecessary dependence on IT leadership
Serve as the primary operational liaison with the MSP
Review, prioritize, and manage MSP tickets to maintain quality, responsiveness, and appropriate escalation
Identify recurring issues or gaps in MSP coverage and work with IT leadership to resolve them
Track MSP performance against agreed responsibilities, response times, and communication, escalating misses to IT leadership
Ensure clear handoffs between internal support and MSP responsibilities
Troubleshoot hardware and system issues involving workstations, monitors, peripherals, and connected devices
Diagnose and address basic and intermediate technical issues before escalation
Support onsite users when issues fall outside standard MSP workflows
Coordinate user onboarding, offboarding, and access changes with the MSP, and verify Microsoft 365 and hybrid Active Directory/Entra ID account settings including licensing, MFA, and group membership
Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
Monitor security alerts from endpoint protection, application control, and RMM platforms, confirming MSP response and communication for each alert
Assist with troubleshooting network connectivity, access issues, and device communication problems
Identify and resolve common infrastructure issues involving switches, access points, cabling, and endpoints
Partner with IT leadership and vendors on higher-complexity networking challenges
Take ownership of physical security and camera systems (including Axis), handling monitoring, basic troubleshooting, and vendor coordination
Ensure operational continuity for systems critical to facilities and security
Create and maintain IT documentation including procedures, asset tracking, and support workflows
Improve process consistency to reduce reliance on tribal knowledge
Develop and manage an IT equipment recycling and decommissioning program
Track asset lifecycle from deployment through retirement, supporting compliance and data security
Support IT leadership in roadmap execution including ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements, plus other modernization and operational improvement efforts
Provide hands-on assistance for projects focused on efficiency, reliability, and scalability

What you bring

Experience in IT support, IT operations, or systems administration (typically 3–6 years); at least 3 years required
Strong working knowledge of end-user hardware, operating systems, and peripherals
Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
Experience working alongside or managing an MSP relationship
Experience supporting technology in a manufacturing, warehouse, or similar industrial environment is preferred
PowerShell or other scripting experience is a plus
Comfort with independent ownership of systems and outcomes
Strong documentation and communication skills

Tools and platforms

Microsoft 365, Active Directory, Entra ID, MFA
Hybrid Active Directory/Entra ID
Axis, PowerShell
Microsoft Dynamics 365, Azure
LAN/WAN, RMM
Endpoint protection, application control

Role details

Location: Skokie, IL (onsite)
Salary: USD 75,000 - 80,000 per year
Reports to: IT Manager
Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
Physical requirements: Ability to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements

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