IT Support & Operations Specialist

At GEORGIA NUT COMPANY, the IT Support & Operations Specialist plays a key role in keeping technology stable across manufacturing and warehouse environments. This onsite position bridges hands-on technical support with IT operations by owning non-MSP supported systems, coordinating closely with the MSP on ticket handling, and ensuring Microsoft 365 and security processes run smoothly.

You will be the operational point person for day-to-day infrastructure, endpoint, and security follow-through across facilities, while also supporting longer-term modernization efforts such as an ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements.

What you’ll do

• Own and manage all non-MSP supported hardware and systems, maintaining reliability, documentation, and lifecycle planning
• Install, configure, and deploy end-user and operational technology including tablets, printers, scanners, phones, and related peripherals
• Support technology on manufacturing and warehouse floors, including production-line data devices and shop-floor workstations, and coordinate with automation and equipment vendors
• Maintain onsite technology environments so issues are resolved without unnecessary dependence on IT leadership
• Serve as the primary operational liaison with the MSP
• Review, prioritize, and manage MSP tickets to maintain quality, responsiveness, and appropriate escalation
• Identify recurring issues or gaps in MSP coverage and work with IT leadership to resolve them
• Track MSP performance against agreed responsibilities, response times, and communication, escalating misses to IT leadership
• Ensure clear handoffs between internal support and MSP responsibilities
• Troubleshoot hardware and system issues involving workstations, monitors, peripherals, and connected devices
• Diagnose and address basic and intermediate technical issues before escalation
• Support onsite users when issues fall outside standard MSP workflows
• Coordinate user onboarding, offboarding, and access changes with the MSP, and verify Microsoft 365 and hybrid Active Directory/Entra ID account settings including licensing, MFA, and group membership
• Oversee MSP endpoint management, including patch status and device compliance, and follow up on gaps
• Monitor security alerts from endpoint protection, application control, and RMM platforms, confirming MSP response and communication for each alert
• Assist with troubleshooting network connectivity, access issues, and device communication problems
• Identify and resolve common infrastructure issues involving switches, access points, cabling, and endpoints
• Partner with IT leadership and vendors on higher-complexity networking challenges
• Take ownership of physical security and camera systems (including Axis), handling monitoring, basic troubleshooting, and vendor coordination
• Ensure operational continuity for systems critical to facilities and security
• Create and maintain IT documentation including procedures, asset tracking, and support workflows
• Improve process consistency to reduce reliance on tribal knowledge
• Develop and manage an IT equipment recycling and decommissioning program
• Track asset lifecycle from deployment through retirement, supporting compliance and data security
• Support IT leadership in roadmap execution including ERP migration to Microsoft Dynamics 365 and Azure infrastructure improvements, plus other modernization and operational improvement efforts
• Provide hands-on assistance for projects focused on efficiency, reliability, and scalability

What you bring

• Experience in IT support, IT operations, or systems administration (typically 3–6 years); at least 3 years required
• Strong working knowledge of end-user hardware, operating systems, and peripherals
• Working knowledge of Microsoft 365 and Active Directory/Entra ID administration
• Familiarity with networking fundamentals (LAN/WAN, switches, access points, troubleshooting)
• Experience working alongside or managing an MSP relationship
• Experience supporting technology in a manufacturing, warehouse, or similar industrial environment is preferred
• PowerShell or other scripting experience is a plus
• Comfort with independent ownership of systems and outcomes
• Strong documentation and communication skills

Tools and platforms

• Microsoft 365, Active Directory, Entra ID, MFA
• Hybrid Active Directory/Entra ID
• Axis, PowerShell
• Microsoft Dynamics 365, Azure
• LAN/WAN, RMM
• Endpoint protection, application control

Role details

• Location: Skokie, IL (onsite)
• Salary: USD 75,000 - 80,000 per year
• Reports to: IT Manager
• Schedule: Occasional after-hours or weekend work for planned maintenance and urgent issues
• Physical requirements: Ability to lift and move IT equipment, work from ladders, and work on production and warehouse floors in line with food safety and GMP requirements