Proteomics

Proteomics Support Jobs

2 jobs found

16d ago

Technical Support Scientist, Olink proteomics

Thermo Fisher Scientific St. Louis, MO 🇺🇸 Remote

St. Louis, MO

16d ago

$59k - $85k/yr Full time Application Support Biotech Pharma Customer Service

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Job Description

Remote-based Technical Support Scientist focusing on Olink proteomics, collaborating with field scientists, customers, and internal teams to deliver timely support and high customer satisfaction; travel about 10 percent across the US with coverage for the Midwest, South, and Northeast regions.

Responsibilities

Provide advanced customer applications support in partnership with field application scientists, assisting business development managers and customers with Olink kits and core labs; address issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Collaborate across multiple company departments to identify optimal solutions for queries and issues raised by Olink customers.
Ensure customers receive top-tier support via phone, video conferences, and email.
Communicate with customers respectfully by phone, email, and letters; maintain accurate records of discussions and correspondence.
Deliver high quality internal support for analysis service teams.
Oversee the Olink support mailbox and ensure timely responses.
Propose improvements to products and internal processes based on customer feedback.
Manage customer complaints with appropriate solutions and timely alternatives.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10 percent within North America, with additional travel outside North America as needed.
Coordinate and manage technical support across field applications scientists, customers, and internal teams such as Business Development Managers/Directors, Project Coordinators, AS lab, Data Science Team, and Product Management to ensure timely support, high customer satisfaction, and ongoing process improvements.

Requirements

Bachelor’s degree in Molecular Biology or related field with 1+ years of customer support and hands-on laboratory work; relevant technical certifications are a plus.
Experience in customer relationship management within a technical environment; hands-on work with laboratory instruments (pipetting robots, automation workflow systems, PCR instruments).
Strong proficiency with CRM and ERP systems; ability to update and document cases in systems like Salesforce.
Advanced skills in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; additional languages are a plus.
Solid knowledge of proteomics and biomarker discovery; familiarity with next-generation sequencing and Olink technology is advantageous.
Understanding of quality management systems and compliance requirements.
Ability to adapt to changing priorities and handle time-sensitive requests; strong organizational skills and multitasking ability.
Strong problem-solving capabilities; capable of working independently and collaboratively in a structured environment.
Experience in hands-on laboratory work with instruments such as pipetting robots, automation systems, and PCR instruments; comfort with laboratory workflows.
Proficiency with CRM and ERP platforms; participation in process improvement and documentation efforts.
Legal ability to work in the United States without sponsorship now or in the future; ability to pass a comprehensive background check and drug screen.
Knowledge of next generation sequencing and Olink technology is a plus.

Technologies

SFDC (Salesforce), Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM and ERP systems, pipetting robots, PCR instruments, automation/workflow systems, next generation sequencing, Olink technology.

Benefits

Health coverage including medical, dental, and vision.
Employee assistance and family support programs, commuter benefits, and tuition reimbursement.
Paid time off, holidays, parental leave, disability and life insurance.
401(k) retirement plan and Employees’ Stock Purchase Plan (ESPP).

Location and Schedule

Location: Remote role serving Missouri, with nationwide travel as needed across the Midwest, South, and Northeast US.
Work schedule: Standard Monday through Friday.
Environment: Laboratory setting and office.

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27d ago

Technical Support Manager, Olink proteomics

Thermo Fisher Scientific Texas 🇺🇸 Remote

Texas

27d ago

$93k - $125k/yr Full time Application Support Customer Service Customer Support