St. Louis, MO

Support Jobs in St. Louis, MO

3 jobs found

Include remote jobs

4d ago

Help Desk Associate

DEVNET Inc. St. Louis, MO

St. Louis, MO

4d ago

$19+/hr Full time Customer Service Customer Support End User Support

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Job Description

In this role at DEVNET Inc., you will be the frontline advocate for users navigating our software, translating issues into practical improvements and guiding change requests and enhancements. This hybrid position combines hands-on problem solving with proactive support across a diverse user community, anchored in St. Louis, Missouri, while offering remote work options.

Responsibilities

Manage cases from opening to close and document call resolutions.
Independently analyze data to develop appropriate solutions.
Demonstrate initiative, reliability, and strong organizational skills.
Prioritize and balance multiple tasks, taking ownership of assigned or incoming cases.
Ensure excellent follow‑through with minimal management.
Replicate customer problems, test fixes, and document solutions for use by the Software Support Team.
Interact effectively with both non-technical users and highly technical users.
Contribute to the knowledge base for each supported software component, through solo or team efforts, to establish best practices.
Develop and maintain technical and procedural knowledge continually.
Repair problems via remote access on client system installations.
Take on special projects as assigned.

Requirements

Software technical support call center experience paired with strong customer service skills.
Excellent math and problem-solving abilities.
Preferred hands-on experience with SQL Server, scanning, imaging, and Microsoft Office.
Strong reading comprehension.
A home computer setup, preferably with dual monitors, for remote login to DEVNET-hosted systems.
Customer support skills including listening, patience, clear communication, and the drive to learn and research problems independently.

Technologies

SQL Server
Microsoft Office

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Primary location: St. Louis, MO (hybrid)
Job location: Remote in MO, IL, TN or NC
Work location: Hybrid remote in Chattanooga, TN

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16d ago

Technical Support Scientist, Olink proteomics

Thermo Fisher Scientific St. Louis, MO 🇺🇸 Remote

St. Louis, MO

16d ago

$59k - $85k/yr Full time Application Support Biotech Pharma Customer Service

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Job Description

Remote-based Technical Support Scientist focusing on Olink proteomics, collaborating with field scientists, customers, and internal teams to deliver timely support and high customer satisfaction; travel about 10 percent across the US with coverage for the Midwest, South, and Northeast regions.

Responsibilities

Provide advanced customer applications support in partnership with field application scientists, assisting business development managers and customers with Olink kits and core labs; address issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Collaborate across multiple company departments to identify optimal solutions for queries and issues raised by Olink customers.
Ensure customers receive top-tier support via phone, video conferences, and email.
Communicate with customers respectfully by phone, email, and letters; maintain accurate records of discussions and correspondence.
Deliver high quality internal support for analysis service teams.
Oversee the Olink support mailbox and ensure timely responses.
Propose improvements to products and internal processes based on customer feedback.
Manage customer complaints with appropriate solutions and timely alternatives.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10 percent within North America, with additional travel outside North America as needed.
Coordinate and manage technical support across field applications scientists, customers, and internal teams such as Business Development Managers/Directors, Project Coordinators, AS lab, Data Science Team, and Product Management to ensure timely support, high customer satisfaction, and ongoing process improvements.

Requirements

Bachelor’s degree in Molecular Biology or related field with 1+ years of customer support and hands-on laboratory work; relevant technical certifications are a plus.
Experience in customer relationship management within a technical environment; hands-on work with laboratory instruments (pipetting robots, automation workflow systems, PCR instruments).
Strong proficiency with CRM and ERP systems; ability to update and document cases in systems like Salesforce.
Advanced skills in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; additional languages are a plus.
Solid knowledge of proteomics and biomarker discovery; familiarity with next-generation sequencing and Olink technology is advantageous.
Understanding of quality management systems and compliance requirements.
Ability to adapt to changing priorities and handle time-sensitive requests; strong organizational skills and multitasking ability.
Strong problem-solving capabilities; capable of working independently and collaboratively in a structured environment.
Experience in hands-on laboratory work with instruments such as pipetting robots, automation systems, and PCR instruments; comfort with laboratory workflows.
Proficiency with CRM and ERP platforms; participation in process improvement and documentation efforts.
Legal ability to work in the United States without sponsorship now or in the future; ability to pass a comprehensive background check and drug screen.
Knowledge of next generation sequencing and Olink technology is a plus.

Technologies

SFDC (Salesforce), Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM and ERP systems, pipetting robots, PCR instruments, automation/workflow systems, next generation sequencing, Olink technology.

Benefits

Health coverage including medical, dental, and vision.
Employee assistance and family support programs, commuter benefits, and tuition reimbursement.
Paid time off, holidays, parental leave, disability and life insurance.
401(k) retirement plan and Employees’ Stock Purchase Plan (ESPP).

Location and Schedule

Location: Remote role serving Missouri, with nationwide travel as needed across the Midwest, South, and Northeast US.
Work schedule: Standard Monday through Friday.
Environment: Laboratory setting and office.

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29d ago

Junior Helpdesk Specialist (Overnight)

Chenega Agile Real-Time Solutions St. Louis, MO

St. Louis, MO

29d ago

Full time Application Support Computer Skills Customer Service

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Job Description

The Overnight Junior Helpdesk Specialist role at Chenega Agile Real-Time Solutions (CARS) places you on site in St. Louis, MO, delivering technical assistance and customer support for computer systems while directing requests to the Single-Point-of-Contact IT Service Desk. This position supports incident resolution and user inquiries during overnight hours, using diagnostic tools and guided troubleshooting to resolve issues and maintain system usability.

Responsibilities

Provide technical assistance and support related to computer systems, hardware, or software.
Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Respond to email or chat messages from customers seeking help.
Walk customers through the problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue(s) are resolved.
Gain feedback from customers about system usage.
Run reports to identify malfunctions that continue to occur.
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
Utilize Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Other duties as assigned.

Requirements

Bachelor’s Degree
Associate’s degree
High School Diploma and 1+ years of Information Technology experience
3+ years of Military experience
1+ years of experience in a government agency work environment
Operational experience with ServiceNow
Experience within the Intelligence Community
Exhibit excellent customer service, organizational, and time management skills
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS/SCI clearance required with the ability to obtain CI Poly clearance

Technologies

ServiceNow

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Support Jobs in St. Louis, MO

Help Desk Associate

Technical Support Scientist, Olink proteomics

Junior Helpdesk Specialist (Overnight)

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