Texas

Support Jobs in Texas

105 jobs found

Include remote jobs

Today

Specialist - IT Service Desk

Celanese Pasadena, TX

Pasadena, TX

Today

$30 - $56/hr Full time Device Management Help Desk Help Desk Support

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Job Description

Celanese is hiring an IT Service Desk Specialist for an onsite role in the Clear Lake area (Pasadena, TX) at a chemical plant environment. This position focuses on delivering responsive, high-quality IT support to end users while keeping workplace technology secure, documented, and well maintained.

What you’ll do

Resolve Level 1 and Level 2 incidents and fulfill service requests across phone, email, walk-up support, and the self-service portal, aligned with service level targets and strong customer service standards.
Provision and maintain end-user computing equipment, including desktop and laptop hardware, software, and peripherals, following IT operations policy and procedures.
Escalate incidents to the appropriate IT operations resources in accordance with established procedures.
Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
Create and maintain a document repository containing fixes, installation procedures, technical tips, and other office technology processes.
Identify, research, and support implementation of new technologies in line with IT operations policy and procedures.
Track and manage IT assets (logical and physical) according to IT operations policy and procedures.

What you bring

Proven experience in a technology support role.
Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 10, Office 2016, and Internet Browsers.
Excellent interpersonal skills, including communication and presentation.
Commitment to standardization and continuous improvement.
Ability to work independently and make decisions where necessary.
Familiarity with Office 365 components.
In-Tune and ServiceNow platform experience or exposure.
OT environment exposure and manufacturing plant, chemical plant experience.
A+ certification or equivalent is highly preferred.
Experience supporting a manufacturing plant.
Familiarity with ITIL and HDI Incident Management best practices.
Familiarity with Wintel (Windows client and server technology), Cisco-preferred networking, anti-virus, and general security.
Understanding of network standards, protocols, and security policies.
BitLocker Encryption experience.

Tools and technologies you’ll work with

Windows 10, Office 2016, Internet Browsers, Office 365, In-Tune, ServiceNow, ITIL, HDI Incident Management, Wintel, Cisco, anti-virus, and BitLocker Encryption.

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4d ago

Technical Support Engineer

Automation Anywhere Texas 🇺🇸 Remote

Texas

4d ago

$70k - $85k/yr Full time Application Support Automation Automation Anywhere

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Job Description

Automation Anywhere is hiring a Technical Support Engineer to join its global Customer Support organization. In this remote role based in Texas, you will help enterprise customers by troubleshooting AI-powered automation products, guiding them through technical issues, and driving cases to resolution with clear communication and accurate documentation.

You will diagnose problems across cloud and on-prem environments, analyze logs and automation workflows to identify root causes, and collaborate internally when complex issues require escalation. The position also includes participation in weekend or rotational shifts to support 24x7 coverage.

What you’ll do

Provide technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components
Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem setups
Analyze logs, scripts, and automation workflows to determine root causes and recommend effective solutions
Manage customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses
Collaborate with internal teams to escalate and resolve complex technical problems
Maintain high customer satisfaction by owning issues end-to-end and communicating professionally
Document known issues, workarounds, and solutions in the knowledge base
Participate in weekend or rotational shifts as part of 24x7 support coverage

Required qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field
2+ years of experience in technical support, application support, or software troubleshooting
Ability to work Pacific Time hours on a regular basis, regardless of remote office location
Strong understanding of Windows and/or Linux environments
Working knowledge of databases: SQL Server, MySQL, or Oracle
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)

Tools and technologies

A360
Bot Agent
Control Room
SQL Server, MySQL, Oracle
AWS, Azure, GCP
APIs

Compensation

USD 70,000 - 85,000 per year.

Schedule, reporting, and location

Remote role (Texas); Pacific, Mountain, or Central time zones preferred
Working Pacific Time Zone hours on a regular basis
Reports to the Sr. Manager, Technical Support

Benefits

Flexible work schedule and remote roles
Unlimited Personal Time Off
12 holidays off per year
4 days volunteer time off per year
Eligible for 4 company Achievement days off per year
Variety of health care and well-being benefits
Paid family/parental leave
Designated “Best Place to Work” for 2 years in a row
Newsweek’s Top 100 Most Loved Workplaces in America (2023)

Job keywords: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation

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4d ago

Technical Support Engineer

DataBank Dallas, TX 🇺🇸 Remote

Dallas, TX

4d ago

Full time Active Directory Cloud Platforms Customer Support

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Job Description

DataBank is hiring for an overnight Technical Support Engineer role in Dallas, TX (remote). In this position, you will serve as a primary technical contact during overnight hours, helping keep customer systems stable through monitoring, incident response, patch management, and scheduled maintenance designed to meet SLA requirements.

What You’ll Do Overnight

Act as the primary point of contact for overnight customer incidents submitted through the DataBank portal or by phone.
Monitor and respond to alarms for both internal and customer systems, including proactive monitoring of production systems for performance issues, failed hardware, alert conditions, and other business-impacting events.
Troubleshoot issues across virtual platforms and virtual infrastructure, including vCenter and vCloud, and perform approved maintenance activities within the VMware environment.
Investigate and resolve network issues related to routing, firewalls, and load balancers, and escalate to Tier 2 when needed.
Complete overnight service requests for account creations and modifications, including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP.
Adjust resources for IaaS and PaaS customers, including RAM, CPU, and disk space, to meet customer requirements.
Execute approved patch management cycles for Windows and Linux server environments during overnight maintenance windows, including OS-level security patches, hotfixes, and cumulative updates using tools such as WSUS, SCCM, or equivalent platforms.
Validate patch deployment success, review system health after patching, and document outcomes for each patching cycle.
Coordinate with the day-shift team and follow the change management process to ensure patching activities are pre-approved and scheduled appropriately.
Identify patch failures or systems requiring remediation, and escalate unresolved issues with full documentation to the next shift.
Maintain patching logs and contribute to monthly compliance reports for customer environments.
Run scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes.
Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled.
Support backup verification and restore testing using tools such as Veeam, Commvault, or equivalent platforms, escalating failures immediately.
Handle DNS creation and modifications as part of scheduled change requests.
Communicate maintenance activities with customers in advance and provide clear status updates through completion.
Complete shift handoff documentation that summarizes maintenance performed, incidents responded to, and items requiring day-shift follow-up.
Support Microsoft Windows-based server systems and associated technologies, including server clustering, DHCP, DNS, WINS, and DFS.
Maintain and configure Microsoft Active Directory, including users, groups, group policies, replication, interoperability with disparate directory structures, and security methods.
Provide technical assistance to DataBank customers for the support and management of Windows and Linux servers.
Perform ticket escalations to appropriate IT teams within DataBank and coordinate with on-call engineers for critical overnight incidents.
Contribute to team standards, policies, procedures, documentation updates, and runbooks, and identify efficiencies to improve overnight processes.

What You Bring

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
3+ years of experience in the Information Technology field.
2+ years working with Windows and/or Linux platforms, with ability to troubleshoot network connectivity issues at both the application and server OS level.
2+ years of knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration.
Hands-on experience with patch management tools such as WSUS, SCCM, or equivalent, including patch scheduling, compliance reporting, and rollback procedures.
Experience executing scheduled maintenance tasks and change management procedures in an enterprise environment.
Experience managing and configuring Active Directory, including users, groups, group policies, replication services, and folder redirection.
Experience with network monitoring tools (e.g., Zabbix, ScienceLogic, SolarWinds, Nagios).
Experience with routers, switches, firewalls, and load balancers, including knowledge of TCP/IP network administration and troubleshooting.
Experience supporting Microsoft products including SharePoint, Office 365, and SCCM.
Fundamental backup and patching knowledge; familiarity with Veeam or Commvault is a plus.
Understanding of authentication mechanisms, including MFA and the OSI model.
Scripting experience with Python, PHP, or PowerShell is a plus, especially for automating patch or maintenance tasks.
Experience with Ansible is a plus.
Excellent troubleshooting and problem-solving skills, strong written communication for shift handoff documentation, and the ability to prioritize and meet deadlines.
Ability to work independently with minimal supervision during overnight hours.
Reliable and punctual with comfort maintaining a consistent overnight shift schedule.
Superior customer service skills and clear communication with customers during off-hours maintenance activities.
Strong organization and a self-starter who performs well in a structured, process-driven environment within a growing enterprise.

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

Schedule

This is a full-time overnight position.
Shift hours and specific days will be discussed during the interview process.
The role requires consistent availability during overnight hours and may include weekend coverage as part of the team’s rotation.

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4d ago

Technical Support Analyst

Stratus Team LLC Houston, TX

Houston, TX

4d ago

$65k - $80k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

The Central Regional Technical Support Analyst role at Stratus Team LLC delivers customer-first IT support across Stratus offices nationally, with onsite ownership in the Central region. You will provide Tier 1 and Tier 2 assistance for end-user technologies and business-critical systems, coordinating with corporate IT, business units, and third-party vendors.

Location

Houston, TX 77079 (onsite)

Compensation

USD 65,000 - 80,000 per year

Experience

Minimum: 3 years

Responsibilities

Provide Tier 1 and Tier 2 onsite and remote IT support for all offices and field users
Troubleshoot issues involving hardware, software, networking, printing, conferencing, mobile devices, and access
Support Microsoft 365, Teams, VPN, identity management, and other cloud-based collaboration tools
Provide white-glove, customer-first support focused on responsiveness and resolution
Maintain accurate ticket documentation and ensure requests are handled through the IT Service Management platform
Meet established SLA response and resolution targets for incidents and service requests
Prioritize and escalate critical, business-impacting issues as appropriate
Support after-hours or urgent operational needs when required for critical business operations
Assist with onboarding/offboarding, workstation deployments, and office technology setup
Coordinate with centralized IT teams to support consistent standards and support processes
Collaborate across business units, acquired companies, and corporate departments to meet operational technology needs
Partner with engineering and design teams supporting Autodesk products, BIM workflows, Revit, Civil 3D, and related AEC technologies
Support local technology planning, conference room support, and office infrastructure coordination
Support technology integration activities related to acquisitions and office expansions
Help support rapidly growing offices and recently integrated business units across the Central Region
Assist with standardization of office technologies, collaboration tools, and end-user support experiences
Partner with operational leadership to align technology support with project delivery and client expectations

Requirements

3–7 years of experience in IT Service Desk, Desktop Support, or End User Support roles
Experience supporting distributed office environments and remote users
Strong troubleshooting across Windows, Microsoft 365, Teams, printers, conferencing systems, and networking fundamentals
Experience working in SLA-driven IT support environments
Excellent customer service, communication, and organizational skills
Ability to prioritize multiple requests while maintaining professionalism in fast-paced environments
Willingness and ability to travel regularly throughout the assigned region

Technologies

Microsoft 365
Teams
VPN
Identity management
Autodesk products
BIM workflows
Revit
Civil 3D
IT Service Management platform

Benefits

Learning & Development: Education and Professional Licensing
Flexible, hybrid work to support balance and well-being
Health Care Programs: Medical, Dental, and Vision Insurance
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Voluntary Life Insurance options for employees, spouses, and dependents
401k Retirement Plan with employer match
Paid Holidays & competitive PTO plans

Regional Travel Requirements

Base Location: Houston, TX
Texas: Austin once per quarter
Michigan: once per quarter
North Dakota: once per quarter
Minnesota: once per quarter
Montana: once per quarter
Additional locations: TBD if added to the region

Preferred Qualifications

Experience supporting Architecture, Engineering, or Construction (AEC) organizations
Familiarity with Autodesk products, Revit, Civil 3D, BIM workflows, or large file collaboration environments
Experience supporting acquisitions, office integrations, or multi-office organizations
Exposure to Intune, Azure AD, VPN technologies, VDI, or endpoint management platforms

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4d ago

Plant Technical Support Manager

CPS Energy San Antonio, TX

San Antonio, TX

4d ago

Full time Manager Cmms (maintenance Management System) Gas Turbines

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Job Description

The Plant Technical Support Manager provides CT/GT/ST technical support for operations and maintenance to help ensure safe, reliable, and efficient power generation across CPS Energy’s Generation Fleet in San Antonio, TX.

Key Responsibilities

Deliver specialized technical direction and support for operations and maintenance by formulating and implementing solutions that improve CT / GT / ST unit performance.
Analyze and evaluate plant operations, maintenance activities, and performance levels.
Review and recommend conversions, upgrades, modifications, and/or new products to improve operational performance; direct and coordinate projects to enhance CT / GT / ST efficiency and reliability.
Assist during outages or overhauls by inspecting assigned equipment to assess overall condition and document remaining life.
Monitor technical bulletins and related materials for responsible assets; generate work notifications and preventative maintenance plans in the computerized maintenance management system.
Provide leadership for CT / GT / ST unit and equipment performance evaluation, optimizing resource use to maximize reliable power generation and revenue.
Maintain accurate, readily accessible records for CT / GT / ST parts, track repair and part status, support parts delivery for outages, and ensure proper pricing and delivery.
Support Station(s) Service Agreements through regular interface with OEM CSL, outage coordination, technical information and parts support, monthly operational data, and monthly meetings.
Supervise an operations and maintenance team that manages projects and performance for the Combined Cycle Plant, Gas Turbine peaking units, and Conventional Plants.
Collaborate with Engineers, Plant Personnel, and Management to develop mitigation plans, design modifications, operational changes, and maintenance practice improvements to prevent repeat failures and improve CT / GT / ST performance.
Recommend actions to support a zero accident/incident goal and improve employee health and safety.
Prepare budget submittals through cost estimating for projects.
Develop equipment specifications, contractual agreements, and perform project management activities including outage planning and execution.
Direct department activities supporting maintenance troubleshooting for repetitive failures and unusual events such as unit deratings or trips.
Recruit employees, assign and direct work, evaluate performance, and oversee development and maintenance of staff competency.
Oversee tests that evaluate design, feasibility, operation, equipment condition, and facility performance.
Perform related duties as assigned.

Required Qualifications

Knowledge of production processes, quality control, costs, and techniques for maximizing effective use of plant equipment and staff.
Ability to achieve operational and maintenance objectives through strategic planning and reviews, action plan execution, problem resolution, audits, trend identification, and implementation of change.
Ability to direct multiple activities in a dynamic environment requiring continuous re-prioritization based on daily operational and maintenance needs.
Ability to communicate effectively with Power Generation personnel and other business units.
Results-driven, analytical, self-motivated, and detail oriented, with logical identification of alternative solutions for complex problems.
Comprehensive knowledge of maintenance work management processes.
Extensive knowledge and experience in turbine technologies.
Proven ability to contribute to company goals in an environment requiring broad experience.
Ability to set and communicate expectations and directives to staff.
Demonstrated accountability and a strong record of successful execution.
Proven leadership skills, including organizing, coordinating, and directing broad functional activities and reporting personnel.
Process discipline capabilities to drive standards, goals, metrics, and scorecards for consistent performance.
Ability to use the plant historian and other operating and monitoring and control systems.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to delegate assignments to appropriate parties.
Proficiency in the Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail, and scheduling.
Understanding of applicable environmental and regulatory permits and limits.
Ability to use the plant DCS controls, turbine control system, and other operating, monitoring, and control systems.
Must have a valid driver’s license and a history of safe driving in accordance with CPS Energy policies, procedures, safety standards, and applicable laws and regulations.
Ability to work at any CPS Energy plant locations.
Ability to work non-standard hours such as nights, weekends, and holidays as needed to support plant operations.

Preferred Qualifications

PE registration / State of Texas.
Expertise of power plant or similar experience.
Specific experience operating and/or maintaining 7FA combustion turbines and LM6000 aeroderivative gas turbines, including 7FA and/or LM6000 GT OEM training.
Specific experience operating and/or maintaining GE, Siemens, Westinghouse, and ABB steam turbines.
Basic knowledge of plant, equipment, and plant systems (including auxiliary systems).

Technologies

Computerized maintenance management system
Microsoft Office Package
Plant historian
Plant DCS controls
Turbine control system
Operating and monitoring and control systems

Competencies

Working Safely
Making Accurate Judgments and Decisions
Displaying Technical Expertise
Driving Projects to Completion
Prioritizing and Organizing Work
Driving Continuous Improvement

Working Environment

Work performed both indoors and outdoors, including operating computer equipment and using personal computing equipment, telephone, multi-functioning printer, and calculator.
May be exposed to hazardous chemicals, wet or humid conditions, outdoor weather, and noisy or dusty environments.
Ability to travel to and from meetings, training sessions, or other business events.
After-hours work required to support plant operations and maintenance outage activities; weekend call duty rotations.

Physical Demands

Exerting up to 20 pounds of force frequently, and/or negligible force constantly to move objects.
If arm and/or leg control requires exertions greater than sedentary work and the worker sits most of the time, the job is considered light work.

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6d ago

Help Desk Analyst

Daisy Brand LLC Dallas, TX

Dallas, TX

6d ago

Full time Active Directory Cisco Cloud Platforms

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Job Description

At Daisy Brand LLC in Dallas, TX, onsite, we prioritize a benefits-forward culture that supports your health, retirement, and professional growth. This role focuses on supporting local branch end users and remote corporate, sales, and plant locations by handling ticketing, applications support, basic networking, and device troubleshooting, with opportunities to assist deployments, backups, and system-wide initiatives across facilities. You will join a collaborative team that values proactive service and continuous learning.

Benefits

A no deductible, $0 premium option for employee only medical coverage
Access to virtual healthcare and wellness programs
A 401(k) program with company match, plus weekly safe harbor and annual profit-sharing contributions
Company paid short and long-term disability coverage and 2x annual salary in life and AD&D insurance
Four weeks of paid time off, plus 20 hours of floating holidays in your first full year of employment
Annual rollover and payout options for any unused paid time off
Paid time for volunteering and community involvement
Tuition reimbursement and ongoing professional development opportunities
Fitness and wellness incentives
And more

Responsibilities

Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local PCs, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
Other duties as assigned

Requirements

Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
Proven record of supporting and provisioning technical solutions
Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end users and other IT team members
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments
Fresh Service – Helpdesk software
Smart devices – iPhone/iPad/Android
Printer/Print server support
Microsoft Cloud Technology – Intune, Azure AD, O365
Computer – Lenovo ThinkPad/HP
Messaging – Microsoft Exchange
Collaboration – Microsoft SharePoint
Backup and recovery software – Acronis and Avamar
Switches and routers – Cisco and Brocade

Technologies

Fresh Service – Helpdesk software
iPhone/iPad/Android
Printer/Print server support
Intune
Azure AD
O365
Lenovo ThinkPad
HP
Microsoft Exchange
Microsoft SharePoint
Acronis
Avamar
Cisco
Brocade

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6d ago

IT Support Technician

Hard Rock Digital Austin, TX

Austin, TX

6d ago

Full time Application Support Cloud Platforms Device Management

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Job Description

Hard Rock Digital is expanding its IT support footprint with an IT Support Technician I who can keep our hybrid team productive across Windows and macOS devices. The role spans the Austin, TX and Toronto, ON corridor, handling user access, imaging workflows, and the full lifecycle of IT tickets in a hybrid onsite environment.

Responsibilities

Diagnose and resolve hardware, software, and connectivity issues across Windows and macOS, including Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
Support endpoint peripherals including monitors, printers, video conferencing gear, and mobile devices.
Perform device reimaging, operating system resets, and configuration tasks during refresh cycles or escalated failures.
Manage user accounts, license assignments, and security group memberships in Microsoft Entra ID / Azure AD.
Process joiner, mover, and leaver requests in collaboration with internal teams; provision and deprovision application access per onboarding and offboarding workflows.
Assist with MFA enrollment, password resets, and conditional access troubleshooting; maintain accurate access records for audit and compliance needs.
Own the full ticket lifecycle in HaloITSM—from intake and triage to updates, resolution, and closure—while prioritizing requests and meeting SLA targets.
Maintain hardware inventory (laptops, accessories, peripherals) with precise asset records.
Communicate clearly with end users about ticket status and expected resolution timelines.
Log all work in HaloITSM, follow knowledge base articles and runbooks, and document device configurations, deployments, and resolutions for recurring issues.
Identify recurring issues and surface patterns to reduce repeat ticket volume.
Participate in the team’s weekend on-call rotation shared across the US and Canada.

Requirements

2+ years of direct, hands-on experience in an IT support, help desk, or desktop support role.
CompTIA A+ certification or equivalent.
Proficiency with Windows 10/11 and macOS in a corporate environment.
Working knowledge of Microsoft Entra ID / Azure AD — user management, groups, and licensing.
Experience supporting the Microsoft 365 suite — Outlook, Teams, SharePoint, and OneDrive.
Familiarity with an ITSM platform for ticket management; HaloITSM experience is a strong plus.
Proficiency with AI tools (Claude, ChatGPT, Copilot, or similar) and comfortable using them daily to speed up troubleshooting, draft communications, and surface knowledge base content.
A Slack-first approach to communication for daily internal coordination.
Adaptability to changing tools, workflows, or priorities.
Methodical troubleshooting, clear communication with technical and non-technical audiences, and a service-first mindset.

Technologies

Windows 10/11
macOS
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Microsoft Entra ID / Azure AD
HaloITSM
Slack
LLM / AI tools (Claude, ChatGPT, Copilot)
Intune
Jamf

Benefits

Competitive compensation and benefits package
Remote-friendly arrangement
Startup culture supported by a secure, global brand
Opportunity to influence decision-making for a leading casino brand

Culture and inclusion

We value every customer interaction and empower our staff to own their experience. Our aim is to foster a diverse and inclusive workplace where individuals can be authentic and bring their full range of talents to the table. We are an equal opportunity employer and celebrate you for being you.