Records Management Support Jobs

1 job found

24d ago

Diary/Helpdesk Specialist

Linchpin Solutions Inc Quantico, VA

Quantico, VA

24d ago

Full time Administrative Support Computer Skills Data Entry

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Job Description

This onsite position based in Quantico, Virginia, at Linchpin Solutions Inc supports the management of official personnel and academic records while delivering tier I/II help desk assistance for distance learning and courseware, including ticketing and user support.

Responsibilities

Create and electronically file official personnel entries in the records system
Digitize diplomas or certificates and attach them to the corresponding official personnel files
Correct incorrect education entries on monthly transaction reports to ensure accuracy
Produce bulk manpower reports and ad hoc analyses from enterprise data stores to monitor student progress and validate system transactions
Manually submit diplomas for resident and blended learning into official records
Verify and adjust Continuing Education Unit points as needed
Respond to help desk phone inquiries and provide initial assistance
Establish and configure e-learning accounts for users
Provide tier I and II troubleshooting for courseware functionality
Offer tier II support for student issues related to courseware and the e-learning ecosystem, including escalated tickets
Utilize ticketing software to submit, track, assign, and resolve user-reported issues, escalating when required
Assist with password reset requests
Process routine requests such as enrollments, disenrollments, waivers, grade changes, and official transcripts
Respond to inquiries submitted via the enterprise website
Analyze ticket trends to identify common issues and inform the development of self-help tutorials to reduce call volume
Serve as the primary contact for users, handling help desk calls and delivering initial tier I troubleshooting for distance learning coursework

Requirements

Associate's Degree in IT, Business Administration, or a related field
DoD 8140/8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE)
HDI Customer Service Representative certification
1-2 years IT Helpdesk experience preferred

Technologies

Microsoft Office

Benefits

Health, dental, and vision insurance
401(k) plan with company matching
Flexible Spending Accounts (FSA)
Company-funded disability and life insurance
Paid time off (PTO) and company-paid holidays
Employee Assistance Program (EAP)
Educational assistance and parental leave

Pay Transparency Statement

Relevant prior work experience
Education and certifications
Specific skills and competencies
Federal Government contract labor categories and wage rates
Geographic location

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