Remote Asset Management Support Jobs

1 job found

1d ago

Acousti Engineering Company of Florida Orlando, FL

Orlando, FL

1d ago

Full time Active Directory Desktop Support Device Management

Help Desk Technical 1 serves as the first point of contact for staff technology needs and resolves issues through a ticketing-first workflow.

Act as the first point of contact for technical issues via phone, email, ticket, walk-up, and Teams
Log problems and resolution steps in the helpdesk system
Follow up with users to confirm fixes and collect feedback
Provide basic training for new users on computer best practices and core tools
Maintain and update standard operating procedures, including how-to guides and knowledge base articles for common fixes
Diagnose and repair hardware on Dell laptops, Lenovo laptops, Macs, and iPads
Configure, modify, and repair computer hardware, software, and peripherals
Troubleshoot printers in PrinterLogic, including drivers, network connections, print queues, and scanning
Deliver first-line support for business applications: Adobe Acrobat, Microsoft 365 Apps for enterprise, BuzzBid, and MeasureSquare (installation, user access, and upgrades)
Use GoTo Resolve for routine cleanup, updates, and device maintenance
Onboard new employees: create accounts in Active Directory or Microsoft Entra ID, assign Microsoft 365 licenses and groups, and enroll/set up devices through Intune
Offboard departing employees: disable accounts, remove licenses and access, convert or forward mailboxes as needed, coordinate with management, and reset devices as required
Prepare, image, and deploy new equipment, and keep hardware inventory up to date

1+ year of hands-on IT support experience (including internships, part-time work, or school projects)
Strong troubleshooting skills for Windows laptops and desktops
Basic networking troubleshooting for Wi-Fi, ISP, IP, and DNS
Basic end-user familiarity with Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint
Clear, patient communication with non-technical users in person and over the phone
Ability to document accurately in a ticketing system and follow issues through to closure in a timely manner

Hands-on experience with Microsoft Entra ID, the Microsoft 365 admin center, and Intune (user creation, licensing, device enrollment, compliance policy troubleshooting, Fresh start)
Experience supporting macOS and iPadOS, including Workspace One, Apple Store Purchasing, Managed Apple Accounts, and Apple Business Manager
Experience with ISPs, network monitoring, or handling outage alerts
Associate or Bachelor’s Degree in Information Technology or a related field
Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate

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