Orlando, FL

Support Jobs in Orlando, FL

30 jobs found

Include remote jobs

Today

IT Help Desk (Onsite)

Rosen Hotels & Resorts Orlando, FL

Orlando, FL

Today

Full time Application Support Computer Skills End User Support

Apply Now

Job Description

Provide frontline and advanced IT support onsite in Orlando, FL by owning issues from first contact through resolution or escalation.

Responsibilities

Act as the first point of contact for support requests via phone, email, ticketing system, Microsoft Teams, or in person.
Triaging, prioritizing, troubleshooting, and resolving hardware, software, operating system, Microsoft 365, printer, mobile device, peripheral, connectivity, VPN, email, and access-related incidents.
Deliver advanced desktop and application troubleshooting before escalation, including root-cause isolation, impact assessment, log or error review, and validation of final resolution.
Create, update, and maintain tickets with complete documentation: symptoms, business impact, troubleshooting performed, customer communication, ownership, status, and resolution.
Follow established incident, outage, security, account-verification, and after-hours escalation procedures.
Continue escalation until the issue is acknowledged by the appropriate team or vendor.
Support critical hospitality operations and business applications, including property systems, End of Day or Night Audit processes, guest-facing technology, point-of-sale or tablet requests, and other assigned enterprise applications.
Install, configure, deploy, maintain, replace, and troubleshoot desktops, laptops, monitors, printers, mobile devices, and approved software.
Assist with user accounts, password resets, and access requests; support basic Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, and endpoint support within approved permissions and procedures.
Perform basic network troubleshooting for wired and wireless connectivity, TCP/IP, DNS, DHCP, VPN, and escalate infrastructure issues as needed.
Identify recurring issues, call-volume patterns, aging tickets, service risks, and potential outages; notify Help Desk leadership and appropriate technical teams promptly.
Coordinate with Systems, Networking, Security, Applications, Telecom, field technicians, business teams, and third-party vendors to reach resolution.
Contribute to knowledge base articles, troubleshooting guides, standard operating procedures, training materials, and continuous service improvements.
Provide professional, clear, and courteous customer service while protecting confidential and sensitive information.
Maintain accurate IT equipment, asset, deployment, and assignment records as required.
Comply with company security, data privacy, acceptable-use, drug-free, and tobacco/nicotine-free workplace policies.
Perform other duties as assigned.

Requirements

Minimum 2 years of experience in Help Desk, Service Desk, Desktop Support, Technical Support, or a related role (equivalent education, training, and demonstrated technical ability may be considered).
Working knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, common business applications, computer hardware, printers, mobile devices, and endpoint peripherals.
Practical knowledge of Active Directory or Microsoft Entra ID for account support, permissions, authentication, and access-control processes.
Understanding of core networking concepts, including TCP/IP, DNS, DHCP, wired and wireless connectivity, and VPN troubleshooting.
Experience with an IT service management or ticketing platform (preferred): Kaseya BMS, Autotask PSA, ServiceNow, Freshservice, or ManageEngine ServiceDesk Plus.
Ability to analyze issues, follow technical procedures, recognize risk, make sound decisions within assigned authority, and escalate effectively.
Strong customer service and communication skills, including written documentation, phone support, organization, and time management.
Ability to manage multiple priorities in a fast-paced 24/7 hospitality environment and remain dependable during critical operational events.
Ability to work independently and collaboratively with minimal supervision.
Ability to maintain confidentiality and handle sensitive company and user information appropriately.
Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
Must be legally authorized to work in the United States.
High School Diploma or GED required.
Preferred certifications include: CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), ITIL 4 Foundation, Google IT Support Professional Certificate, or comparable certification.
Industry certifications, demonstrated advanced support capability, and completion of internal competency requirements may be considered for placement in the T1/T2 Specialist level.
Valid driver’s license may be required based on departmental needs.

Technologies

Microsoft Windows
Microsoft 365
Outlook
Microsoft Teams
Microsoft Active Directory
Microsoft Entra ID
TCP/IP
DNS
DHCP
VPN
Kaseya BMS
Autotask PSA
ServiceNow
Freshservice
ManageEngine ServiceDesk Plus
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 Fundamentals (MS-900)
Azure Fundamentals (AZ-900)
ITIL 4 Foundation
Google IT Support Professional Certificate

Benefits

Affordable Health and Dental Insurance
On-site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation and Personal Days
Tuition Reimbursement and Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Access to our Family Outreach Center
Excellent Career Growth Opportunities

Work Environment

Supports a 24/7 operation.
Assigned shifts may include mornings, afternoons, evenings, overnight hours, weekends, and holidays based on business needs.
Work may be performed by phone, remotely, at a corporate office, or at hotel and business locations.
Travel between local properties may be required.
May participate in after-hours incident response, scheduled technology deployments, maintenance activities, and major operational events.

Our company has more than 3,000 associates, and we thrive on teamwork and ingenuity.

View full job page →

1d ago

Help Desk Technician WNOC

IT Tech Direct/TechPerm Orlando, FL

Orlando, FL

1d ago

$60k - $70k/yr Full time Customer Support Help Desk Support Incident Management

Apply Now

Job Description

IT Tech Direct/TechPerm is hiring an on-site help desk professional to support the CBP LMR Wireless Network Operation Center (WNOC) in Orlando, FL. You will work in a 24x7x365 federal environment with the flexibility to staff shifts and the responsibility that comes with a mission-critical network. This full-time role includes $60,000 to $70,000 per year plus benefits designed to support you and your family.

Responsibilities

Provide 1st level help desk support for the CBP LMR Wireless Network Operation Center (WNOC)
Monitor and manage CBP’s TACCOM LMR interface network, including service restoration
Act as a single point of contact for the government and be the first contact for technical assistance via phone or email
Perform remote troubleshooting using diagnostic techniques and targeted questions
Identify the best resolution path based on issue details, then walk users through the problem-solving process
Escalate unresolved issues to the next level of support and follow standard escalation procedures
Record events, problems, and resolutions in logs, including timely updates and accurate closure
Monitor network performance metrics such as availability, utilization, throughput, and latency
Ensure timely and accurate feedback to customers and pass user feedback to the appropriate internal teams
Document knowledge with knowledge base tech notes and articles and identify opportunities to improve procedures
Support hardware verification (HDD, mouse devices, keyboards, and other components) and install/configure software as specified
Reset passwords and unlock user accounts, and provide guidance for operating software and computer equipment
Liaise with vendors and other IT personnel for resolution, and prepare accurate daily, weekly, and monthly CIO reports from ticketing systems and databases
Stage and prepare TACCOM LMR equipment for shipment to the field under government oversight
Under government direction, assist the test laboratory on non-production systems by setting up equipment, configuring systems, conducting technical testing, disassembling, and packaging equipment
Perform Motorola radio console password reset
Support ad-hoc technical events and projects, including dispatching on-site technical resources as needed
Prepare reports and documentation in support of ongoing operations

Requirements

Active Top Secret/SCI Federal Government Clearance
Secret clearance (Required)
5 years of experience in a help desk environment (Required)
Experience in an enterprise government and/or military technical help desk environment (needed)
Shift availability for Day Shift (Required)
Shift availability for Night Shift (Required)
Shift availability for Overnight Shift (Required)

Technologies

Motorola P25 LMR
TACCOM LMR
Motorola radio console

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

Preferred Technical Certifications

ITIL Foundations
A+ Network + Microsoft Certifications
Motorola P25 LMR

Location: Orlando, FL (In person)

Job type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Education: Bachelor’s degree preferred but not needed; technical certifications are a plus

View full job page →

4d ago

IT Support Specialist

NextCoding Orlando, FL

Orlando, FL

4d ago

$55k - $75k/yr Full time Application Support End User Support Hardware Support

Apply Now

Job Description

NextCoding is hiring an IT Support Specialist in Orlando, FL (onsite) to support end users and keep IT systems running smoothly.

Responsibilities

Provide technical support for computers, software, and IT systems
Diagnose and resolve hardware and software problems
Install, configure, and maintain workstations and applications
Assist with user accounts, passwords, and access permissions
Troubleshoot network connectivity issues
Troubleshoot printer issues
Respond to technical support requests and document resolution details
Support software updates and routine system maintenance
Assist with IT equipment setup and configuration
Maintain accurate technical support records
Escalate complex technical issues when necessary

Requirements

Knowledge of Windows operating systems and Microsoft 365
Understanding of computer hardware and software troubleshooting
Familiarity with basic networking concepts
Experience with help desk or ticketing systems
Knowledge of user account and access management
Strong customer service and communication skills
Ability to prioritize and resolve technical issues

Technologies

Windows
Microsoft 365

Benefits

Competitive annual compensation ($55,000 to $75,000 per year)
Professional development opportunities
Collaborative technical environment
Hands-on experience with IT systems
Career growth opportunities
Dental insurance
Flexible schedule
Relocation assistance

Work Location

In person
Orlando, FL

View full job page →

4d ago

IT Support Specialist

Webcom Orlando, FL

Orlando, FL

4d ago

$55k - $75k/yr Full time Application Support Desktop Support End User Support

Apply Now

Job Description

Webcom IT Solutions is seeking an IT Support Specialist to deliver first-level technical assistance and help maintain dependable computer systems and business technology. This onsite role in Orlando, FL focuses on troubleshooting, configuration, and support across daily IT operations, including Microsoft Windows and Microsoft 365 environments.

Role Overview

The IT Support Specialist provides support to end users, investigates hardware and software issues, and supports reliable access to workplace technology. The position also includes routine maintenance tasks, documentation of support activity, and escalation of more complex technical problems when required.

Key Responsibilities

Provide first-level technical support to users.
Diagnose and resolve hardware and software problems.
Install, configure, and maintain computers and applications.
Troubleshoot network connectivity and printer issues.
Assist with user accounts and access permissions.
Support Microsoft Windows and Microsoft 365 environments.
Perform routine software updates and system maintenance.
Document support requests and technical solutions.
Escalate complex technical issues when necessary.
Help maintain secure and reliable IT operations.

Required Qualifications

Knowledge of Windows operating systems and Microsoft 365.
Understanding of computer hardware and software troubleshooting.
Familiarity with basic networking concepts.
Experience with help desk or ticketing systems.
Knowledge of user account management.
Strong customer service and communication skills.
Ability to prioritize and resolve technical issues.

Technologies

Microsoft Windows
Microsoft 365

Compensation and Work Location

Salary: USD 55,000 - 75,000 per year.

Work location: In person (onsite) in Orlando, FL.

Benefits

Competitive annual compensation.
Professional development opportunities.
Collaborative work environment.
Hands-on experience with business technology.
Opportunities for career growth and advancement.
Dental insurance
Flexible schedule
Relocation assistance

View full job page →

6d ago

IT Support Specialist

Macrobaby Orlando, FL

Orlando, FL

6d ago

$22+/hr Full time End User Support Hardware Support Information Technology (IT)

Apply Now

Job Description

Macrobaby is hiring an IT Support Specialist in Orlando, FL (onsite) to help maintain reliable workplace technology and user access.

Responsibilities

Support workplace computers and related hardware equipment
Diagnose and troubleshoot network connectivity and performance issues
Provide technical support on Servers
Assist with computer networking tasks and other routine technical needs
Help resolve hardware issues and identify likely causes
Investigate and determine probable sources of hardware or network problems
Communicate technical issues and recommended next steps in clear, understandable language
Support users so they can stay connected and productive with minimal disruption

Requirements

Practical understanding of computer hardware and common components
Working knowledge of Servers, Routers, and VPN
Familiarity with computer networking fundamentals
Ability to troubleshoot network connectivity issues methodically
Strong problem-solving skills with attention to detail
Clear, patient communication while assisting technology users

Technologies

Servers
Routers
VPN

Pay

From $22.00 per hour

Expected Hours

20.0 hours per week

Work Location

In person
Orlando, FL

View full job page →

7d ago

IT Tech Support

Oak View Group Orlando, FL

Orlando, FL

7d ago

$30 - $35/hr Part time Application Support End User Support Hardware Support

Apply Now

Job Description

Oak View Group is hiring a part-time Seasonal IT Tech Support professional in Orlando, FL (onsite) to support high-traffic Front Yard operations during major holiday events. The role focuses on keeping POS, network infrastructure, and core software applications running reliably while providing on-site troubleshooting and updates for F&B teams.

Hourly pay: $30.00 - $35.00. Seasonal dates: November 15, 2026 through March 11, 2027. Application status: this position will remain open until December 31, 2026.

What you’ll do

Install and configure POS hardware and software components to ensure systems are operational and meet user needs.
Diagnose and resolve hardware and software issues, providing technical support as the first point of contact for IT-related problems.
Complete regular maintenance including system backups, updates, and upgrades to support performance and security.
Train users on new systems and software so staff can use technology effectively in their roles.
Maintain technical documentation, including system configurations, user manuals, and troubleshooting guides.
Set up and maintain network infrastructure, including routers, switches, and cabling.
Implement and manage security measures, including antivirus software and firewalls, to protect data and systems.

What you bring

2–3 years of experience in IT technical support or a similar role.
Hands-on experience with enterprise platforms including Oracle for financial and operational processes.
Hands-on experience with enterprise POS and payment tools including Square.
Hands-on experience with FreedomPay for secure payment solutions and integrations.
Strong understanding of payment workflows and transaction security.
Ability to troubleshoot and optimize system performance across multiple platforms.
Excellent communication and problem-solving skills for cross-functional collaboration.
Preferred: relevant IT certifications such as CompTIA A+, CompTIA Network+, or vendor-specific POS certifications.

Technologies you’ll work with

POS, Oracle, Square, FreedomPay
Antivirus software, firewalls
Routers, switches, cabling
CompTIA A+, CompTIA Network+

View full job page →

16d ago

Service Desk Analyst

Mitsubishi Power Americas, Inc. Orlando, FL

Orlando, FL

16d ago

Full time Active Directory End User Support Help Desk

Apply Now

Job Description

Mitsubishi Power Americas, Inc. is hiring an onsite Service Desk Analyst in Orlando, FL to deliver front-line technical support with a strong customer-first focus. This role helps technology consumers across the organization through break-fix troubleshooting, account and workstation provisioning, and reliable first-line resolution while serving as the Voice of the Customer through the IT ticket lifecycle.

What you’ll get

Excellent benefits, including medical, dental, vision, and 401(k) matching
Excellent development programs and advancement opportunities
Tuition reimbursement and on-the-job training
Paid vacation, sick time, and holidays
Commitment to quality in products and services
Great working environment and culture
Employee appreciation programs and events

Responsibilities

Accurately record, update, and document incidents and service requests in the IT Service Management toolkit
Provide white glove support for senior executives
Own technical issues through to resolution by advocating for the consumer and coordinating communications with other stakeholders across the ticket lifecycle
Apply best-practice solutions to deliver durable corrections that restore service as quickly as possible
Assess impact, priority, and urgency, escalating and engaging technology and business teams when appropriate
Coordinate resources with peers and superiors to address problems
Identify patterns and invoke incident response procedures when needed
Communicate professionally with stakeholders
Use software and hardware asset lifecycle procedures to support equipment procurement, provisioning, assignment, and reclamation
Maintain and deploy standard workstation base images and application packages
Orient new hires to IT systems and procedures and train new IT team members
Troubleshoot and administer workstations, applications, printers, copiers, fax machines, telephones, monitors, and other required IT equipment
Support technology project efforts, including task execution and status updates
Create, update, and maintain IT Service Center of Excellence documentation, including SOPs, User Guides, and Work Instructions
Protect confidential information
Occasionally provide off-shift support on a published on-call rotation, as part of planned project work, or in response to critical technology emergencies
Comply with safety policies, practices, and procedures, and report unsafe activities to the manager on duty, Human Resources, and/or a designated Safety Officer
Participate in proactive team efforts to achieve departmental and company goals
Communicate effectively with employees and management at all levels, maintaining the highest degree of honesty and integrity
Perform other related duties as directed by IT Leadership

Requirements

Accredited two-year or four-year degree in Information Systems or a related field (preferred) or equivalent experience
Minimum of one year of experience in IT Operations, including internship experience
Working understanding of IT Service Management tools such as Freshservice and ITIL-aligned operating practices
Expert knowledge of Microsoft Windows desktop operating systems, including Windows 11 and Windows 10, in an enterprise environment
Expert knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, Visio, and Project
Working knowledge of iOS and iPadOS operating systems
Working knowledge of Tanium, Autopilot, or functionally equivalent imaging software
Working knowledge of Active Directory and Group Policies in a hybrid environment
Working knowledge of Microsoft Entra, Microsoft Intune, and Microsoft Purview
Working knowledge of Microsoft Exchange in a hybrid environment
Working knowledge of Agile concepts
Ability to troubleshoot complex, interconnected faults
Composed, confident, and courteous in high-stakes interactions
Outstanding communication and interpersonal skills, including the ability to collaborate across departments and stakeholders
Ability to influence without authority
CompTIA A+, CompTIA Network+, and CompTIA Security+ required within one year of starting in the role
ITIL Foundations certification preferred
Azure Fundamentals certification preferred
Ability to travel up to 10% within the United States

Physical demands and work environment

Regularly required to sit, talk, hear, stand, and walk
Occasionally required to lift and/or move up to 40 pounds
Work environment includes regular operation of heavy machinery within a manufacturing facility
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions