Orlando, FL

Support Jobs in Orlando, FL

17 jobs found

Include remote jobs

Today

Technical Support Representative - Software

Aspire Technologies Inc Orlando, FL

Orlando, FL

Today

$55k+/yr Full time Application Support Customer Support Help Desk Support

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Job Description

Aspire Technologies Inc is hiring a Technical Support Representative - Software in Orlando, FL (onsite). This position supports QuoteWerks users worldwide, helping customers get answers and resolve issues while you apply your technical support expertise. You will also benefit from a competitive salary of USD 55,000 per year, plus medical and dental benefits, a bonus structure, and a great working environment.

What you’ll do

Answer incoming phone calls from customers and leads to help resolve questions or issues.
Handle technical support tickets and emails to provide timely assistance and support.
Stay current and knowledgeable on the capabilities of QuoteWerks.
Maintain knowledge of the products and services that QuoteWerks integrates with.
Perform quality assurance testing of updates to QuoteWerks and conduct compatibility testing with updates to integrated products and services.

What you bring

Software technical support experience is required for this position.
You are currently employed as a technical support rep.

Tools you’ll use

You’ll work with QuoteWerks and support related systems, including CRM software, accounting software, and platforms such as SQL, PSA, and other accounting systems.

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Today

IT Help Desk

Rosen Hotels & Resorts Orlando, FL

Orlando, FL

Today

Full time Computer Skills Customer Support End User Support

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Job Description

Rosen Hotels & Resorts offers a supportive environment for team members who enjoy solving problems and delivering dependable, guest-focused service. This on-site IT Help Desk role in Orlando, FL provides competitive compensation along with a robust benefits package, including affordable health and dental insurance, access to an on-site medical center, holiday and birthday pay, and paid vacation plus paid personal days. Additional support includes tuition reimbursement, higher education scholarships, a 401(k) retirement savings plan, and childcare financial assistance, along with hospitality and dining discounts and family-focused resources.

What you’ll do

As the IT Help Desk, you will provide technical assistance for computer systems, hardware, software, and internet-related issues. You will respond to support requests, troubleshoot problems, and help determine and implement practical solutions while maintaining outstanding guest service in line with Company Standards.

Respond to help desk inquiries and support requests
Troubleshoot hardware and software issues
Assist with network and internet connectivity
Guide system setup and configuration
Document and track support tickets and resolutions
Comply with the company’s drug-free and tobacco/nicotine-free policy
Perform all other duties as assigned

What you bring

1+ years of related experience
Ability to lift up to 25 lbs. consistently and 50 lbs. infrequently
Must be able to legally work in the USA

Education

High school diploma or equivalent preferred

Benefits

Affordable Health and Dental Insurance
On-site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
And Many More Benefits

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4d ago

Specialist, Technical Support

Valencia College Orlando, FL

Orlando, FL

4d ago

$19 - $19/hr Part time Computer Skills Customer Support End User Support

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Job Description

Valencia College is hiring a part-time Specialist, Technical Support to support the Campus Technology Services (CTS) team. In this onsite role in Orlando, FL, you help keep desktop and classroom technology running smoothly, provide first-level resolution for day-to-day issues, and coordinate follow-up when problems need escalation.

What you will do

Receive and document technical support requests from classrooms, departments, and site users, then provide timely assistance for PCs, laptops, printers, peripherals, networks, and servers with clear communication across all service channels.
Troubleshoot, diagnose, and resolve first- and second-level hardware, software, and network connectivity issues, escalating complex problems to the Office of Information Technology (OIT) or vendors for timely resolution.
Maintain accurate documentation in problem, request, and resolution logs, and manage related materials such as user request forms, training manuals, and other supporting documentation.
Support maintenance, repair, training, and security for campus learning spaces, conference rooms, and common areas to help ensure facilities stay secure, accessible, and effectively operated by Technology Services.
Install, configure, and maintain software and technology assets including PCs, laptops, printers, instructional equipment, and computer laboratories, while ensuring correct network connectivity and maintaining inventory records.
Diagnose hardware malfunctions, replace components, and perform minor maintenance and repairs; coordinate major repairs with users, other college staff, and/or outside vendors when required.
Support training and inventory of technology-enhanced rooms and assist faculty and staff with computers, equipment, and software, including maintaining procedural manuals, FAQs, OIT web pages, and technical documentation as needed.
Support customer account creation and access privilege requests, and assist with port patching, cabling, and other LAN/WAN duties while maintaining hardware, software, and asset records.
Prepare hardware and software specifications and purchase requisitions within assigned responsibilities, and produce regular status reports and special project updates for tracking and communication.
Act as a liaison to college offices, committees, and other OIT division personnel, providing troubleshooting and hands-on support, including virtual college-wide support as needed.
Continue building job knowledge through learning opportunities, professional publications, personal networks, and active participation in professional organizations, while participating in college-wide escalation and communication channels.
Perform other related duties as assigned.

Requirements

Must possess a valid Driver’s License; a college vehicle may be required for essential job functions, including travel between campuses and within the local community.
High school diploma or general education degree (GED).
Equivalent combination of related education, training, and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions.
Knowledge and/or applied skills in: computer platform and network operating system principles and practices; installing and configuring hardware, software, and network connectivity; troubleshooting hardware and software problems (including device errors and failures); standard software packages such as word processing, spreadsheets, presentations, graphics, and database programs; help desk functions, policies, and procedures; and research.
Ability to communicate effectively interpersonally, orally, and in writing.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong troubleshooting skills with the ability to resolve issues or escalate to management or vendor support areas as necessary.
Ability to meet deadlines and maintain expected productivity levels.
Ability to learn new technologies, systems, and software and adapt to change on an ongoing basis.

Work arrangement and schedule

Flexible work arrangement: Majority/primarily on-site, with occasional remote work.
Work schedule: The exact schedule will be determined during the hiring process based on departmental needs, with scheduled hours potentially between 7:00 a.m. and 7:00 p.m., Monday through Friday.

Details

Location: Orlando, FL (onsite)
Salary: USD 19.00 per hour (temporary position details list $19.93 per hour)
Job type: part time
Temporary position: temp or grant funded

Working conditions

Work is performed in a professional office environment and throughout the College’s worksites and grounds.
In the office, routine operation of standard office equipment is expected (including computers, phones, photocopiers, printers, scanners, filing cabinets, and fax machines).
Outside the office, exposure to elements may occur, including wet or humid weather, extreme temperatures, dirt and dust, fumes and smoke, and unpleasant odors.
The role may include hazards or physical risks that require following basic safety precautions and may require Personal Protection Equipment.
Physical competencies may include remaining stationary, moving, ascending or descending, positioning, reaching, and lifting or moving objects weighing 5 to 100 pounds.
Frequently involves communicating, exchanging information, and discerning objects up close and at a distance, including the ability to adjust focus.
Cognitive demands include discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
Reasonable accommodations are available through a College process to support individuals with disabilities in performing essential functions.

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1mo ago

Help Desk Analyst

GrayRobinson, P.A. Orlando, FL

Orlando, FL

1mo ago Closed

Full time Application Support End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

GrayRobinson, P.A. is looking for an experienced Help Desk Analyst to support day-to-day technology needs from its Orlando, FL office. In this onsite role, you will help users resolve software questions and troubleshoot common PC hardware and network issues, while also supporting IT initiatives through software evaluation and implementation.

You will work at the intersection of user support and IT projects, translating questions into practical troubleshooting steps and helping the team maintain reliable, effective systems for day-to-day work.

What You’ll Do

Assist users with software-related questions and troubleshoot basic PC hardware and network issues.
Support IT projects by evaluating options and helping implement new software.

What We’re Looking For

5+ years of experience troubleshooting software and hardware issues.
Detailed working knowledge of legal-specific software and processes, including (but not limited to) Windows 11, Microsoft 365, iManage, VPN, and Citrix.
Ability to format and troubleshoot Word, Excel, PowerPoint, and Outlook.
Effective communication skills for professional, timely user support.
Capacity to respond to users with a variety of complex questions in a professional, efficient, and timely manner.

Technologies You’ll Work With

Windows 11
Microsoft 365
iManage
VPN
Citrix
Word, Excel, PowerPoint, Outlook

Benefits

Comprehensive benefits
Competitive employment package

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1mo ago

Helpdesk Technician

TLC ENGINEERING SOLUTIONS INC Orlando, FL

Orlando, FL

1mo ago Closed

Full time Active Directory Device Management Hardware Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

At TLC Engineering Solutions Inc, you will support day-to-day technology needs with a role built around responsive service and clear communication. This hybrid position in Orlando, FL includes two days per week in-office, along with work-from-home options and flexible schedules. If you enjoy helping others and making IT issues disappear quickly, this is a great fit. The company also offers a merit-based incentive bonus and a strong benefits package designed for long-term stability, including 401(k) match and comprehensive insurance coverage.

What you’ll do

Configure and troubleshoot workstations, laptops, tablets, and monitors
Maintain the TLC IT Ticket system and support ongoing workflow
Contact employees who submit trouble tickets to gather details and keep updates moving
Resolve tickets in a timely manner and close tickets after successful completion

What you bring

Minimum 2 years of IT Help Desk experience
Comprehensive knowledge of workstation hardware and Windows Operating Systems
A proven understanding of Azure Active Directory and Office 365
Ability to be friendly and approachable, with effective communication skills to solve problems and explain resolutions to employees

Tools and technologies

Windows Operating Systems
Azure Active Directory
Office 365
Microsoft Intune

Certifications and experience (preferred)

CompTIA A+ and/or MD-102
Microsoft Intune experience

Benefits

Merit-based incentive bonus
401(k) match
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
9 holidays
Flexible schedules
Work-from-home options

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1mo ago

Help Desk Support Technician

Carrier Enterprise Orlando, FL

Orlando, FL

1mo ago Closed

Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

The Help Desk/Desktop Support Technician provides Level 1 to Level 3 technical support for helpdesk calls and onsite or remote assistance. This role covers ticketing, password resets, troubleshooting, and end-user device setup, including imaging and configuration.

Onsite Location and Employment Type

Location: Orlando, FL (onsite)
Experience required: 3+ years
Schedule: Full-time and part-time positions available

Key Responsibilities

Answer Level 1 helpdesk calls and deliver support via phone or in person for local and remote sites
Troubleshoot and resolve issues related to hardware, software, networking, user accounts, printers, telephony, and collaboration platforms
Create, manage, and resolve tickets using the Ninja One Ticketing system, providing updates throughout the ticket lifecycle
Complete password resets and perform basic PC troubleshooting, including peripheral support such as printers, hardware moves, and cables
Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices
Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
Manage Microsoft Active Directory by updating user accounts and responding to system alerts according to service levels
Deploy, support, and troubleshoot antivirus software and cloud services including Office 365, OneDrive, Teams, and SharePoint
When your ticket queue is completed, assist colleagues with resolution and make telephone system changes as instructed
Set up and deactivate user accounts, devices, permissions, and business applications according to company policies
Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards
Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments
Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner

Required Skills and Qualifications

Strong working knowledge of Microsoft 365, Windows, networking, endpoint support, and technical troubleshooting
Excellent customer service, communication, documentation, and organizational skills
Ability to lift and transport standard IT equipment and travel between office locations when required
Commitment to maintaining confidentiality and following established security procedures
Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
Experience servicing and repairing computer and peripheral hardware, including physical equipment moves
Must be able to pick up and move around boxes up to 40 lbs, including lifting, twisting, and bending
Excellent written and oral communication skills with the ability to work effectively in a collaborative team environment
Bilingual proficiency required
CompTIA A+ certified
3+ years of PC repair, troubleshooting, deployment, and liquidation experience
3+ years of experience in help desk, desktop support, or systems administration

Technologies Used

Ninja One Ticketing system
Microsoft Active Directory
Microsoft Windows 11
Microsoft 365 / Office 365
OneDrive, Teams, SharePoint
Macintosh, Apple iOS, Android
Antivirus software

Performance Metrics

Response and resolution times for support requests
Ticket backlog management and end-user satisfaction
Accuracy of device deployment and user access provisioning
Compliance with patch management, inventory tracking, and documentation standards

Benefits

Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Company Paid Volunteer Time Off

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1mo ago

IT Helpdesk Analyst

Acrisure Mortgage, LLC Orlando, FL

Orlando, FL

1mo ago Closed

$52k+/yr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Join a team that values reliable support and clear communication. As an IT Helpdesk Analyst in Orlando, FL (onsite), you’ll be the front line for users who need help with everyday technology, from Windows and Microsoft Office 365 to access and connectivity. This role supports a hands-on, service-focused IT environment and includes rotating weekend coverage on a schedule.

Compensation: From $52,000.00 per year. This is an in-person position located near 189 South Orange Ave. Suite 970, Orlando, FL 32801.

What you’ll do

Act as the first point of contact for technical assistance through phone, email, or the ticketing system
Provide front-line troubleshooting for Windows, Microsoft Office 365, and commonly used business applications
Support user accounts with Active Directory tasks, including password resets
Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices
Assist with basic networking concerns, including Wi-Fi and VPN connectivity
Help with user device setup and onboarding support as needed
Escalate unresolved issues to the appropriate technical staff or departments
Keep accurate ticket records, including the issue, troubleshooting steps taken, and resolution details
Participate in weekend coverage on a rotating schedule
Support general IT maintenance activities such as inventory tracking and updates

What you bring

Must be within commuting distance of the Downtown Orlando office at 189 South Orange Ave. Suite 970, Orlando, FL 32801
Willingness to participate in a rotating weekend coverage schedule
Previous experience in a helpdesk, IT support, or technical support role is preferred
Working knowledge of Windows, Microsoft Office 365, and common business applications
Strong customer service and communication skills
Strong attention to detail and the ability to document issues and resolutions accurately