Remote Desktop Applications Support Jobs

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Intermediate Helpdesk Specialist

Leidos Fort Belvoir, VA

Fort Belvoir, VA

Today

$66k - $119k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Leidos is seeking an Intermediate Helpdesk Specialist to support a large, high-profile DoD contract. In this onsite role at Fort Belvoir, VA, you will help deliver enterprise-wide IT services for DTRA’s ITD, including service desk support across both classified and unclassified environments in the DTRA Data Center. This position offers $65,650 to $118,675 per year and includes health and wellness programs, income protection, paid leave, and retirement.

What you’ll do

Provide prompt, high-quality customer service to DTRA personnel by assisting with IT-related issues through phone, online, and deskside support.
Act as the initial point of contact for IT problems and incidents, performing technical triage, troubleshooting, resolving issues, and escalating when needed.
Analyze, troubleshoot, and resolve tickets according to the Help Desk allocation process.
Follow ITSM/ITIL processes to support quality service delivery and timely resolution.
Maintain assigned tickets within the program’s AQL/SLA commitments.
Open and close tickets in Remedy and/or Service Now, and ensure documentation for tickets, requests, and work orders is complete and accurate.
Create or coordinate development of Knowledge Base Articles (KBA) to support repeatable support and faster resolution.
Troubleshoot complex problems, derive root causes, and apply correct fixes or workarounds.
Support new employees with setup for ADPE (including monitors, keyboard, mouse, VDI, laptop, phone, printer, and VTC suite), ensuring network connectivity and access needed for websites, applications, or services.
Support installation, operations, maintenance, troubleshooting, administration, and cybersecurity defense for data and applications hosted in the DTRA Data Center on both classified and unclassified systems.
Document and communicate customer-impacting service degradation or outage information and assist with resolution.

What you’ll need

Bachelor’s Degree with 4+ years of relevant experience, or a Master’s Degree with 2+ years of experience.
Active DoD TS/SCI clearance required at time of hire.
Current 8140 (formerly 8570) IAT Level II (SEC+ or equivalent) prior to start date, with ability to maintain certification through the duration of the DTRA I3TS contract.
Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year using remote desk takeover tools.
Experience meeting service level goals and targets.

Tools and technologies you may use

Remedy, Service Now, Office 365
Remote desktop applications, Windows Server
Cisco networking
ITIL, ITSM
Knowledge Base Articles (KBA), ADPE, VDI, VTC suite
8140, 8570, IAT Level II, SEC+

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Pay range: $65,650.00 - $118,675.00
Original posting: July 28, 2026

Preferred qualifications

Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking.
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.

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