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Solar Scheduler & Technical Support Specialist

PV Tech Honolulu, HI

Honolulu, HI

Today

$25 - $30/hr Full time Computer Skills Customer Service Customer Support

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Job Description

PV Tech is hiring a Solar Scheduler & Technical Support Specialist in Honolulu, HI for an onsite full-time role. If you enjoy helping customers through technical questions and keeping day-to-day operations moving, this position combines first-level solar PV troubleshooting with crew scheduling coordination. You will work closely with the admin team and handle customer interactions using a ticketing system.

We offer a competitive hourly rate of $25.00 to $30.00 and a benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and a 401(k).

What You’ll Do

Provide first-level support for technical issues related to solar PV systems through phone troubleshooting.
Schedule and coordinate the roof crew and electrical crew to support ongoing roof and electrical work.
Communicate clearly with the field crew and the admin team to keep schedules and priorities aligned.
Maintain accurate records of customer interactions and technical issues in a ticketing system.
Collaborate with roof and electrical staff to escalate complex issues as necessary.
Provide clients with guidance on best practices after installation.
Deliver exceptional customer service by responding promptly and professionally to client inquiries.

What We’re Looking For

Solar PV experience is preferred, but not required.
Ability to learn quickly and adapt to changes.
Professional communication skills, including the ability to handle demanding clients.
Strong organization skills to manage scheduling and customer requests.
Accurate typing skills for maintaining records in a ticketing system.
Excellent customer service skills with a focus on client satisfaction.
Ability to explain technical information clearly to non-technical users.
Strong problem-solving skills and close attention to detail.

Schedule & Work Location

Full-time (In person)
Monday to Friday
Day shift, 8 hour shift

Location Requirements

Honolulu, HI 96822 is required. Relocation to Honolulu, HI 96822 must be completed before starting work.

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