Root Cause Analysis Support Jobs

1 job found

2mo ago

IT Helpdesk Associate

WITRON Service America LP Arlington Heights, IL

Arlington Heights, IL

2mo ago Closed

$50k+/yr Full time Database Help Desk Incident Management

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

Benefits and Culture at WITRON Service America

This on-site IT Helpdesk Associate position in Arlington Heights, IL offers a competitive annual salary of USD 50,000 and a benefits package designed to support you both professionally and personally. You’ll join a team that values continuous improvement, collaboration, and measurable impact, backed by a strong suite of benefits and career growth opportunities.

three bonus opportunities
comprehensive health benefits
Basic Life Insurance
Dependent Life Insurance
AD&D
Short-Term Disability Insurance
Long-Term Disability Insurance
401(k) match
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance

In this role you will contribute to a culture that emphasizes ownership, curiosity, and practical problem solving, while working in a fast-paced environment that values clear communication with clients and internal teams.

Responsibilities

Monitor system performance across multiple client sites using a blend of automated monitoring tools and manual ticket tracking.
Act both proactively and reactively to detect, investigate, and resolve incidents with minimal disruption.
Perform in-depth root-cause analysis using logs, monitoring tools, and PL/SQL queries.
Dig beyond surface fixes to understand complex or hidden issues and achieve lasting resolutions.
Continuously identify opportunities to improve system stability and related processes.
Own incidents with curiosity and persistence, aiming for durable solutions.
Document findings, resolutions, and improvement actions within the ticketing system.
Escalate critical issues appropriately and communicate clearly with internal teams and clients.
Collaborate with a high-paced team and contribute to ongoing optimization efforts.

Requirements

Strong problem-solving and logical thinking capable of analyzing complex issues and delivering effective solutions.
PL/SQL experience preferred: working knowledge of SQL databases and the ability to query and manipulate data using SQL.
General IT or Computer Interest required: genuine interest in technology and IT systems.
Stress resilience: ability to maintain composure under pressure.
Attention to detail and thorough data analysis and collection.
Adaptability: comfort adjusting to changing priorities and juggling multiple tasks.
Customer-focused mindset with excellent communication skills.

Technologies

PL/SQL
SQL
WMS (in-house warehouse management software)

Physical Requirements

Continuous walking, climbing, squatting, kneeling, and standing

Why WITRON?

Innovative environment: work at the cutting edge of technology with WITRON's advanced automated material handling system.
Continuous growth: opportunities for career development and ongoing improvement initiatives in a fast-paced setting.
Competitive benefits: a robust package that includes a three bonus opportunities program, comprehensive health coverage, and a broad array of insurance options, all supported by a strong 401(k) match.

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