Arlington Heights, IL

Support Jobs in Arlington Heights, IL

3 jobs found

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3d ago

Desktop Support Technician - (NOC)

ESP Global Services Limited Arlington Heights, IL

Arlington Heights, IL

3d ago

$50k - $53k/yr Full time Desktop Support Desktop Technician End User Support

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Job Description

Join ESP Global Services Limited as a Desktop Support Technician (NOC) to deliver end-user IT support onsite in Arlington Heights, IL.

Responsibilities

Provide in-person, phone, remote, and email support to users across supported departments
Maintain the ticketing system with accurate status updates for all support requests
Keep the inventory system current with deployed computing asset information
Research, recommend, and place orders for requested software and hardware from departments
Create and provision user accounts, email accounts, and required access for end users
Support end users with issue resolution on both Windows and Apple (Mac) systems
Walk users through troubleshooting procedures to restore service
Perform hardware and software upgrades as needed
Support printing and other peripheral computing devices
Set up, install, and configure desktop hardware and software in line with internal controls, policies, and standards
Participate in identity and access management across relevant systems
Support one or more departments by restoring service and/or identifying and correcting core problems
Resolve hardware issues effectively and efficiently in alignment with customer contractual SLAs
Perform other IT support duties as assigned

Requirements

1 to 3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues
1 to 3 years experience with current Microsoft Windows Desktop software
1 to 3 years experience supporting: DSS, multiple workstation OS (Windows, Mac), and multiple mobile OS (Android, iOS), plus networking and printing services
Experience fulfilling onboarding and offboarding requests (desktop/laptop/iPad setup, installing screens & displays, patch port cabling, software configuration, mobile setup)
Experience supporting performance and resolving client-related issues
Understanding of network protocols, server hardware, and related configurations
Self-motivated approach with willingness to learn and adapt to change
Ability to communicate effectively with peers, line manager, stakeholders, and client end users
Comp IT (A+, Network+, Security+) or equivalent certification

Technologies

Microsoft Windows
Apple systems
Android, iOS, IPAD
DSS
Networking
Printing Services
Microsoft Windows Desktop software
A+, Network+, Security+

Benefits

Medical Insurance
Vision & Dental plans
PTO time
Perkbox discounts
On-site Paid Parking
Personal & Professional Development (unlimited access to a wealth of professional and personal training)

Physical Requirements

Able to lift or push 20-50 pounds of equipment if needed
Able to stand or kneel for extended periods of time
Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills)

Diversity, Inclusion & Belonging

Unconditionally inclusive approach that celebrates individual uniqueness
Recognizes diverse backgrounds as valued and capable of succeeding in the organization

Location: Arlington Heights, IL (onsite)
Salary: USD 50,000 - 53,000 per yearly
Minimum experience: 1 years

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1mo ago

Technology Assistant-Help Desk

High School District 214 Arlington Heights, IL

Arlington Heights, IL

1mo ago Closed

$27+/hr Full time Computer Skills Customer Support Desktop Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Provide onsite help desk and technology support for staff and students in Arlington Heights, Illinois.

Responsibilities

Support and troubleshoot building and district technology systems and hardware
Provide help desk service to staff and students
Assist the Technology Services Supervisor with supporting, troubleshooting, and maintaining hardware and software inventory
Support and troubleshoot computer and tablet hardware
Support and troubleshoot desktop and mobile operating systems
Support and troubleshoot the registration process
Perform routine maintenance of computer and tablet hardware and software
Maintain telephones and other technology systems through routine equipment maintenance
Respond to community inquiries
May supervise and assist students under the direction of certified staff and perform related support tasks
Install and upgrade various types of equipment and software
Maintain the school technology help desk and keep support information tracked via an online help desk
Utilize and maintain an online help desk to track and report support issues
Assist students and staff with hardware and/or software
Prepare and distribute technology hardware at the school
Troubleshoot hardware and software problems and recognize system incompatibilities and application errors
Assist in implementation of networking procedures
Assist in implementation and enforcement of network and information management security protocols
Maintain building supplies and hardware/software inventories
Present new digital and online resources to students, staff, and parents
Support district wide implementations and events; support other buildings as needed; support students and parents throughout the communities
Provide individualized or group instruction on using technology hardware and online digital resources
Supervise students
Update knowledge and skills in the use of technology
Participate in appropriate professional development activities to enhance job performance
Cultivate and develop inclusive and equitable working relationships with staff, students, and community members

Requirements

Must have or obtain State and NCLB Approved Paraprofessional designation in accordance with Illinois State Board of Education requirements
Must have physical ability to lift and move supplies, materials, and office equipment up to 40 lbs
Must be able to sit at a workstation for extended periods and/or move frequently from workstation to various areas of the building
Must be able to organize and prioritize workflow
Must be proficient in computers, office practices, procedures, and office equipment
Must project a positive image of the district to students, staff, and parents and exhibit a positive employee attitude
Must demonstrate appropriate interpersonal skills and communicate clearly and respectfully with students, staff, parents, visitors, and the general public
Must have awareness of a variety of student needs, including physical and social emotional needs
Must be able to access all electrical and computer connections
Must possess mechanical and technical aptitude, troubleshooting and problem-solving skills, and perform software upgrades and maintenance

Technology Exposure

Computers
Tablet hardware
Desktop operating systems
Mobile operating systems
Telephones
Online help desk
Networking procedures
Network and information management security protocols

Location: Arlington Heights, IL (onsite)

Pay: USD 27 per hourly

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3mo ago

IT Helpdesk Associate

WITRON Service America LP Arlington Heights, IL

Arlington Heights, IL

3mo ago Closed

$50k+/yr Full time Database Help Desk Incident Management

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

Benefits and Culture at WITRON Service America

This on-site IT Helpdesk Associate position in Arlington Heights, IL offers a competitive annual salary of USD 50,000 and a benefits package designed to support you both professionally and personally. You’ll join a team that values continuous improvement, collaboration, and measurable impact, backed by a strong suite of benefits and career growth opportunities.

three bonus opportunities
comprehensive health benefits
Basic Life Insurance
Dependent Life Insurance
AD&D
Short-Term Disability Insurance
Long-Term Disability Insurance
401(k) match
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance

In this role you will contribute to a culture that emphasizes ownership, curiosity, and practical problem solving, while working in a fast-paced environment that values clear communication with clients and internal teams.

Responsibilities

Monitor system performance across multiple client sites using a blend of automated monitoring tools and manual ticket tracking.
Act both proactively and reactively to detect, investigate, and resolve incidents with minimal disruption.
Perform in-depth root-cause analysis using logs, monitoring tools, and PL/SQL queries.
Dig beyond surface fixes to understand complex or hidden issues and achieve lasting resolutions.
Continuously identify opportunities to improve system stability and related processes.
Own incidents with curiosity and persistence, aiming for durable solutions.
Document findings, resolutions, and improvement actions within the ticketing system.
Escalate critical issues appropriately and communicate clearly with internal teams and clients.
Collaborate with a high-paced team and contribute to ongoing optimization efforts.

Requirements

Strong problem-solving and logical thinking capable of analyzing complex issues and delivering effective solutions.
PL/SQL experience preferred: working knowledge of SQL databases and the ability to query and manipulate data using SQL.
General IT or Computer Interest required: genuine interest in technology and IT systems.
Stress resilience: ability to maintain composure under pressure.
Attention to detail and thorough data analysis and collection.
Adaptability: comfort adjusting to changing priorities and juggling multiple tasks.
Customer-focused mindset with excellent communication skills.

Technologies

PL/SQL
SQL
WMS (in-house warehouse management software)

Physical Requirements

Continuous walking, climbing, squatting, kneeling, and standing

Why WITRON?

Innovative environment: work at the cutting edge of technology with WITRON's advanced automated material handling system.
Continuous growth: opportunities for career development and ongoing improvement initiatives in a fast-paced setting.
Competitive benefits: a robust package that includes a three bonus opportunities program, comprehensive health coverage, and a broad array of insurance options, all supported by a strong 401(k) match.

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Support Jobs in Arlington Heights, IL

Desktop Support Technician - (NOC)

Technology Assistant-Help Desk

IT Helpdesk Associate

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