IT Helpdesk Associate

Benefits and Culture at WITRON Service America

This on-site IT Helpdesk Associate position in Arlington Heights, IL offers a competitive annual salary of USD 50,000 and a benefits package designed to support you both professionally and personally. You’ll join a team that values continuous improvement, collaboration, and measurable impact, backed by a strong suite of benefits and career growth opportunities.

• three bonus opportunities
• comprehensive health benefits
• Basic Life Insurance
• Dependent Life Insurance
• AD&D
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) match
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance

In this role you will contribute to a culture that emphasizes ownership, curiosity, and practical problem solving, while working in a fast-paced environment that values clear communication with clients and internal teams.

Responsibilities

• Monitor system performance across multiple client sites using a blend of automated monitoring tools and manual ticket tracking.
• Act both proactively and reactively to detect, investigate, and resolve incidents with minimal disruption.
• Perform in-depth root-cause analysis using logs, monitoring tools, and PL/SQL queries.
• Dig beyond surface fixes to understand complex or hidden issues and achieve lasting resolutions.
• Continuously identify opportunities to improve system stability and related processes.
• Own incidents with curiosity and persistence, aiming for durable solutions.
• Document findings, resolutions, and improvement actions within the ticketing system.
• Escalate critical issues appropriately and communicate clearly with internal teams and clients.
• Collaborate with a high-paced team and contribute to ongoing optimization efforts.

Requirements

• Strong problem-solving and logical thinking capable of analyzing complex issues and delivering effective solutions.
• PL/SQL experience preferred: working knowledge of SQL databases and the ability to query and manipulate data using SQL.
• General IT or Computer Interest required: genuine interest in technology and IT systems.
• Stress resilience: ability to maintain composure under pressure.
• Attention to detail and thorough data analysis and collection.
• Adaptability: comfort adjusting to changing priorities and juggling multiple tasks.
• Customer-focused mindset with excellent communication skills.

Technologies

• PL/SQL
• SQL
• WMS (in-house warehouse management software)

Physical Requirements

• Continuous walking, climbing, squatting, kneeling, and standing

Why WITRON?

• Innovative environment: work at the cutting edge of technology with WITRON's advanced automated material handling system.
• Continuous growth: opportunities for career development and ongoing improvement initiatives in a fast-paced setting.
• Competitive benefits: a robust package that includes a three bonus opportunities program, comprehensive health coverage, and a broad array of insurance options, all supported by a strong 401(k) match.