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IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Williamsport, PA

Williamsport, PA

Today

$23 - $28/hr Full time Active Directory Desktop Support End User Support

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Job Description

IT-Solution Services LLC is hiring an entry-level IT Helpdesk Technician (Level 1) to act as the first point of contact for end-users. In this hybrid role in Williamsport, PA 17701, you will support users with hardware, software, and network issues while building foundational IT skills through training in a collaborative environment.

What you’ll do

Respond promptly to user inquiries through help desk systems, delivering clear guidance to resolve technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Support software troubleshooting for Windows, macOS, and Linux, including installation and configuration.
Manage user accounts and permissions using Active Directory, and assist with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Document support activity accurately in customer support ticket management systems to ensure tracking and follow-up.
Collaborate with team members on technical troubleshooting for computer networking, operating systems, and hardware topics.
Provide excellent customer service by communicating technical solutions professionally and clearly to end-users.
Assist with computer management practices and help ensure adherence to security protocol requirements.

What you bring

Previous experience or familiarity with help desk systems or ticket management tools is a plus, though training will be provided.
Basic understanding of Microsoft Office applications including Word, Excel, and Outlook is preferred.
Advantageous: knowledge of operating systems such as Windows, macOS, or Linux.
Beneficial: exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting.
Strong communication skills with the ability to explain technical information to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment.
IT certification is preferred.
Must be located in Williamsport, PA 17701.

Tools and technologies

Active Directory
GPO (Group Policy Object)
Windows, macOS, Linux
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs
Routers, Switches

Compensation and schedule

Hourly pay: USD 23 to 28
Work style: Hybrid remote in Williamsport, PA 17701

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Application question: Do you have previous IT experience?

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