Support Jobs in Williamsport, PA

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10d ago

Technical Support Specialist

Vidir Solutions Inc. Williamsport, PA 🇺🇸 Remote

Williamsport, PA

10d ago

Full time Electrical Engineering Customer Support Field Service

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Job Description

This role is based in Pennsylvania with remote capability and focuses on diagnosing, troubleshooting, and repairing electro-mechanical systems used in vertical storage solutions. The Technical Support Specialist – Level 2 engages directly with customers and travels extensively to client sites, typically 80–90% of the time.

Responsibilities

Diagnose and repair mechanical, electrical, and electro-mechanical faults in vertical storage systems
Troubleshoot breakdowns involving motors, drives, sensors, wiring, control panels, and automated components
Extensive travel to customer sites is required, approximately 80–90% of the time
Provide technical support to customers via phone, video, and frequent on-site visits
Perform thorough fault analysis using wiring diagrams, electrical schematics, and mechanical drawings
Assist with commissioning, repair, and operational recovery of industrial equipment
Document findings, repairs, and corrective actions for recurring equipment issues
Escalate complex mechanical or electrical failures to engineering when needed
Collaborate with engineering and product teams to improve reliability and serviceability of equipment
Adhere to established safety, risk management, and continuous improvement procedures

Requirements

5+ years of hands-on technical or field service experience
Strong background in industrial machinery, automation equipment, or electro-mechanical systems
Proven ability to troubleshoot mechanical and electrical failures, not software or IT issues
Experience interpreting electrical schematics, wiring diagrams, and mechanical drawings
Industrial Electrician
Millwright
Automation or Controls Technician
Industrial Mechanic (Millwright) or Automation Technician certification is an asset
Valid Class 5 Driver’s License
Valid passport and ability to travel domestically and internationally
Strong communication skills for direct interaction with customers on equipment issues

Technologies

SAP
Microsoft Dynamics
Outlook
Word
Excel
HMI systems

Benefits

Flexible options to support you
95% maternity leave top-up for up to seventeen weeks
Up to $1,000 annually for mental health practitioner coverage
Free tickets to sporting events
Financial support for your child’s summer camp
Fun, family-friendly events at venues such as aquatic centers, theatres, and recreational facilities

Experience

ERP system knowledge
Troubleshooting experience
Customer service experience

Behaviors

Functional Expert: regarded as a subject matter expert
Innovative: regularly introduces new ideas and original thinking

Motivations

Job security: driven by the stability of employment
Goal completion: motivated by finishing tasks
Growth opportunities: inspired by chances to take on additional responsibilities

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