Williamsport, PA

Support Jobs in Williamsport, PA

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Today

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Williamsport, PA

Williamsport, PA

Today

$23 - $28/hr Full time Active Directory Desktop Support End User Support

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Job Description

IT-Solution Services LLC is hiring an entry-level IT Helpdesk Technician (Level 1) to act as the first point of contact for end-users. In this hybrid role in Williamsport, PA 17701, you will support users with hardware, software, and network issues while building foundational IT skills through training in a collaborative environment.

What you’ll do

Respond promptly to user inquiries through help desk systems, delivering clear guidance to resolve technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Support software troubleshooting for Windows, macOS, and Linux, including installation and configuration.
Manage user accounts and permissions using Active Directory, and assist with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Document support activity accurately in customer support ticket management systems to ensure tracking and follow-up.
Collaborate with team members on technical troubleshooting for computer networking, operating systems, and hardware topics.
Provide excellent customer service by communicating technical solutions professionally and clearly to end-users.
Assist with computer management practices and help ensure adherence to security protocol requirements.

What you bring

Previous experience or familiarity with help desk systems or ticket management tools is a plus, though training will be provided.
Basic understanding of Microsoft Office applications including Word, Excel, and Outlook is preferred.
Advantageous: knowledge of operating systems such as Windows, macOS, or Linux.
Beneficial: exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting.
Strong communication skills with the ability to explain technical information to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment.
IT certification is preferred.
Must be located in Williamsport, PA 17701.

Tools and technologies

Active Directory
GPO (Group Policy Object)
Windows, macOS, Linux
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs
Routers, Switches

Compensation and schedule

Hourly pay: USD 23 to 28
Work style: Hybrid remote in Williamsport, PA 17701

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Application question: Do you have previous IT experience?

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1mo ago

Technical Support Specialist

Vidir Solutions Inc. Williamsport, PA 🇺🇸 Remote

Williamsport, PA

1mo ago Closed

Full time Electrical Engineering Customer Support Field Service

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

This role is based in Pennsylvania with remote capability and focuses on diagnosing, troubleshooting, and repairing electro-mechanical systems used in vertical storage solutions. The Technical Support Specialist – Level 2 engages directly with customers and travels extensively to client sites, typically 80–90% of the time.

Responsibilities

Diagnose and repair mechanical, electrical, and electro-mechanical faults in vertical storage systems
Troubleshoot breakdowns involving motors, drives, sensors, wiring, control panels, and automated components
Extensive travel to customer sites is required, approximately 80–90% of the time
Provide technical support to customers via phone, video, and frequent on-site visits
Perform thorough fault analysis using wiring diagrams, electrical schematics, and mechanical drawings
Assist with commissioning, repair, and operational recovery of industrial equipment
Document findings, repairs, and corrective actions for recurring equipment issues
Escalate complex mechanical or electrical failures to engineering when needed
Collaborate with engineering and product teams to improve reliability and serviceability of equipment
Adhere to established safety, risk management, and continuous improvement procedures

Requirements

5+ years of hands-on technical or field service experience
Strong background in industrial machinery, automation equipment, or electro-mechanical systems
Proven ability to troubleshoot mechanical and electrical failures, not software or IT issues
Experience interpreting electrical schematics, wiring diagrams, and mechanical drawings
Industrial Electrician
Millwright
Automation or Controls Technician
Industrial Mechanic (Millwright) or Automation Technician certification is an asset
Valid Class 5 Driver’s License
Valid passport and ability to travel domestically and internationally
Strong communication skills for direct interaction with customers on equipment issues

Technologies

SAP
Microsoft Dynamics
Outlook
Word
Excel
HMI systems

Benefits

Flexible options to support you
95% maternity leave top-up for up to seventeen weeks
Up to $1,000 annually for mental health practitioner coverage
Free tickets to sporting events
Financial support for your child’s summer camp
Fun, family-friendly events at venues such as aquatic centers, theatres, and recreational facilities

Experience

ERP system knowledge
Troubleshooting experience
Customer service experience

Behaviors

Functional Expert: regarded as a subject matter expert
Innovative: regularly introduces new ideas and original thinking

Motivations

Job security: driven by the stability of employment
Goal completion: motivated by finishing tasks
Growth opportunities: inspired by chances to take on additional responsibilities

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Support Jobs in Williamsport, PA

IT Helpdesk Technician - Entry Level 1

Technical Support Specialist

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