Williamsport, PA

Support Jobs in Williamsport, PA

4 jobs found

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Today

Senior Technical Support Specialist

Autodesk Williamsport, PA

Williamsport, PA

Today

$60k - $108k/yr Full time Senior Autodesk Autodesk Inventor

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Job Description

As a Senior Technical Support Specialist at Autodesk, you will help Autodesk Moldflow customers move from questions to confident decisions. This Pennsylvania onsite role blends deep injection molding and simulation expertise with connected Autodesk workflows, AI-assisted tools, and reusable technical knowledge that improves both troubleshooting and customer outcomes.

Salary transparency: For U.S.-based roles, the expected starting base salary range is $60,100 to $107,690. Offers are based on experience and geographic location and may exceed this range. In addition to base pay, compensation may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What you’ll do

Provide expert technical support for Autodesk Moldflow customers.
Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
Help customers differentiate between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
Research, reproduce, and document product issues, and collaborate with Product Development and Engineering teams as needed.
Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy using engineering judgment.
Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Requirements

3-5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
Experience preparing, running, troubleshooting, and interpreting engineering simulations.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Demonstrated customer focus and ownership of technical problems through resolution.
Ability to learn quickly and thrive in a fast-changing technical environment.

Preferred qualifications

Advanced experience with Autodesk Moldflow Insight.
Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
Experience with CFD, FEA, thermal, or multiphysics simulation.
Experience with Python, scripting, APIs, automation, or engineering productivity tools.
Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

Technologies you may use

Autodesk Moldflow, Moldflow Insight, Autodesk Fusion, Inventor
CFD, FEA
Python, APIs, automation, AI-assisted tools

Benefits

From health and financial benefits to time away and everyday wellness
Comprehensive benefits package for U.S.-based roles
Annual cash bonuses for U.S.-based roles
Stock grants for U.S.-based roles

In-person onboarding and identity verification: This role may require in-person onboarding and/or in-person ID verification.

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2d ago

Field Technical Support Representative

HP Williamsport, PA

Williamsport, PA

2d ago

$22 - $26/hr Full time Customer Support End User Support Field It Support

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Job Description

HP is hiring a Field Technical Support Representative to deliver on-site technical assistance across Central Pennsylvania. If you enjoy troubleshooting PCs and printers while supporting customers in real time, this role offers a full-time schedule, structured support processes, and a benefits package designed to support your health and family needs.

Location: Pennsylvania (onsite)
Schedule: Full time
Shift: Shift 1, 0% premium (United States of America)
Travel: 50%
Pay: USD 22 - 26 per hourly

What you’ll do

Maintain high customer satisfaction by clarifying customer needs and confirming they are met.
Handle customer-relation issues promptly and escalate problems using established procedures.
Deliver software service and post-sales support for local accounts on standard systems.
Answer questions related to service, products, technical topics, and customer relations.
Complete routine to moderately complex assignments that require technical problem resolution and independent judgment.

What you bring

Existing field technical support knowledge and skills for PCs and Printers.
Experienced understanding of both general and technical aspects of supporting customers servicing HP laptops, desktops, and printers.
Ability to allocate your time efficiently.
Ability to work with general instructions on all work.
Knowledge and experience supporting HP products, PCs, and printers.
Thorough knowledge of organization and policies.
Comprehensive business, technical, or functional knowledge plus basic project management skills, with strong communication and analytical problem-solving.
Ability to build and maintain ongoing relationships with customers, peers, and support partners.
Ability to perform effectively in high-pressure situations.
50% travel required.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off including 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

Education

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent

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2mo ago

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Williamsport, PA

Williamsport, PA

2mo ago Closed

$23 - $28/hr Full time Active Directory Desktop Support End User Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

IT-Solution Services LLC is hiring an entry-level IT Helpdesk Technician (Level 1) to act as the first point of contact for end-users. In this hybrid role in Williamsport, PA 17701, you will support users with hardware, software, and network issues while building foundational IT skills through training in a collaborative environment.

What you’ll do

Respond promptly to user inquiries through help desk systems, delivering clear guidance to resolve technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Support software troubleshooting for Windows, macOS, and Linux, including installation and configuration.
Manage user accounts and permissions using Active Directory, and assist with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Document support activity accurately in customer support ticket management systems to ensure tracking and follow-up.
Collaborate with team members on technical troubleshooting for computer networking, operating systems, and hardware topics.
Provide excellent customer service by communicating technical solutions professionally and clearly to end-users.
Assist with computer management practices and help ensure adherence to security protocol requirements.

What you bring

Previous experience or familiarity with help desk systems or ticket management tools is a plus, though training will be provided.
Basic understanding of Microsoft Office applications including Word, Excel, and Outlook is preferred.
Advantageous: knowledge of operating systems such as Windows, macOS, or Linux.
Beneficial: exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting.
Strong communication skills with the ability to explain technical information to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment.
IT certification is preferred.
Must be located in Williamsport, PA 17701.

Tools and technologies

Active Directory
GPO (Group Policy Object)
Windows, macOS, Linux
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs
Routers, Switches

Compensation and schedule

Hourly pay: USD 23 to 28
Work style: Hybrid remote in Williamsport, PA 17701

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Application question: Do you have previous IT experience?

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4mo ago

Technical Support Specialist

Vidir Solutions Inc. Williamsport, PA 🇺🇸 Remote

Williamsport, PA

4mo ago Closed

Full time Electrical Engineering Customer Support Field Service

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

This role is based in Pennsylvania with remote capability and focuses on diagnosing, troubleshooting, and repairing electro-mechanical systems used in vertical storage solutions. The Technical Support Specialist – Level 2 engages directly with customers and travels extensively to client sites, typically 80–90% of the time.

Responsibilities

Diagnose and repair mechanical, electrical, and electro-mechanical faults in vertical storage systems
Troubleshoot breakdowns involving motors, drives, sensors, wiring, control panels, and automated components
Extensive travel to customer sites is required, approximately 80–90% of the time
Provide technical support to customers via phone, video, and frequent on-site visits
Perform thorough fault analysis using wiring diagrams, electrical schematics, and mechanical drawings
Assist with commissioning, repair, and operational recovery of industrial equipment
Document findings, repairs, and corrective actions for recurring equipment issues
Escalate complex mechanical or electrical failures to engineering when needed
Collaborate with engineering and product teams to improve reliability and serviceability of equipment
Adhere to established safety, risk management, and continuous improvement procedures

Requirements

5+ years of hands-on technical or field service experience
Strong background in industrial machinery, automation equipment, or electro-mechanical systems
Proven ability to troubleshoot mechanical and electrical failures, not software or IT issues
Experience interpreting electrical schematics, wiring diagrams, and mechanical drawings
Industrial Electrician
Millwright
Automation or Controls Technician
Industrial Mechanic (Millwright) or Automation Technician certification is an asset
Valid Class 5 Driver’s License
Valid passport and ability to travel domestically and internationally
Strong communication skills for direct interaction with customers on equipment issues

Technologies

SAP
Microsoft Dynamics
Outlook
Word
Excel
HMI systems

Benefits

Flexible options to support you
95% maternity leave top-up for up to seventeen weeks
Up to $1,000 annually for mental health practitioner coverage
Free tickets to sporting events
Financial support for your child’s summer camp
Fun, family-friendly events at venues such as aquatic centers, theatres, and recreational facilities

Experience

ERP system knowledge
Troubleshooting experience
Customer service experience

Behaviors

Functional Expert: regarded as a subject matter expert
Innovative: regularly introduces new ideas and original thinking

Motivations

Job security: driven by the stability of employment
Goal completion: motivated by finishing tasks
Growth opportunities: inspired by chances to take on additional responsibilities

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Support Jobs in Williamsport, PA

Senior Technical Support Specialist

Field Technical Support Representative

IT Helpdesk Technician - Entry Level 1

Technical Support Specialist

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