IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC is hiring an entry-level IT Helpdesk Technician (Level 1) to act as the first point of contact for end-users. In this hybrid role in Williamsport, PA 17701, you will support users with hardware, software, and network issues while building foundational IT skills through training in a collaborative environment.

What you’ll do

• Respond promptly to user inquiries through help desk systems, delivering clear guidance to resolve technical problems.
• Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
• Support software troubleshooting for Windows, macOS, and Linux, including installation and configuration.
• Manage user accounts and permissions using Active Directory, and assist with GPO (Group Policy Object) configurations.
• Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
• Document support activity accurately in customer support ticket management systems to ensure tracking and follow-up.
• Collaborate with team members on technical troubleshooting for computer networking, operating systems, and hardware topics.
• Provide excellent customer service by communicating technical solutions professionally and clearly to end-users.
• Assist with computer management practices and help ensure adherence to security protocol requirements.

What you bring

• Previous experience or familiarity with help desk systems or ticket management tools is a plus, though training will be provided.
• Basic understanding of Microsoft Office applications including Word, Excel, and Outlook is preferred.
• Advantageous: knowledge of operating systems such as Windows, macOS, or Linux.
• Beneficial: exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Ability to analyze and diagnose hardware and software issues efficiently.
• Enthusiasm for learning new technologies in a fast-paced IT support environment.
• IT certification is preferred.
• Must be located in Williamsport, PA 17701.

Tools and technologies

• Active Directory
• GPO (Group Policy Object)
• Windows, macOS, Linux
• Microsoft Office (Word, Excel, Outlook)
• LAN, TCP/IP, DNS, VPNs
• Routers, Switches

Compensation and schedule

• Hourly pay: USD 23 to 28
• Work style: Hybrid remote in Williamsport, PA 17701

Benefits

• 401(k)
• Flexible schedule
• Tuition reimbursement

Application question: Do you have previous IT experience?