SaaS Support Jobs

1 job found

1mo ago

Technical Help Desk Support Engineer I and III (IT/Saas)

Success Systems Norwalk, CT

Norwalk, CT

1mo ago Closed

$38k - $42k/yr Full time Application Support Cloud Customer Service

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Technical Help Desk Support Engineer I and III at Success Systems provides Tier 1 CLOUD/SaaS support from an in-office location in Norwalk, CT with occasional travel.

Responsibilities

Troubleshoot and resolve issues reported by customers related to the CLOUD/SaaS Suite.
Receive and respond to customer inquiries in a timely manner.
Act as the front line for customer enrichment and lead all training sessions.
Deliver feature guidance during training sessions, drawing on product knowledge and confidence.

Requirements

Minimum 1 year of technical or customer support experience for Tier 1 roles.
Strong verbal and written communication skills, both in person and over the phone.
Technical ability to troubleshoot network, PC, OS, and other common issues.
Office-based role in Norwalk, CT; full-time employment.
SQL understanding is a plus; training will be provided for the right candidate.
Willingness to travel to customer locations occasionally (local and across the US) about 5% of the time.
Help desk experience: 1 year (Required).
Driver's License (Required).

Technologies

Benefits

401(k)
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance

Application questions

MUST READ: Please treat your application as your first interview. Take time to answer the test questions listed in this posting. Submissions missing these may be rejected as robo-postings.

Job type

Full-time

Pay

$37,500.00 - $41,600.00 per year

Work location

In person

Experience

Help desk: 1 year required

License/Certification

Driver's License required

Qualifications

1+ years of technical or customer support experience for Tier 1 applicants
Strong communication skills, both verbal and written, in person and over the phone
Technical skill set enabling troubleshooting of network, PC, OS, and common issues
SQL understanding is a plus; training will be provided
Willingness to travel to customer locations occasionally (local and throughout the US about 5% of the time)

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