Technical Help Desk Support Engineer I and III (IT/Saas)

Responsibilities

• Troubleshoot and resolve issues reported by customers related to the CLOUD/SaaS Suite.
• Receive and respond to customer inquiries in a timely manner.
• Act as the front line for customer enrichment and lead all training sessions.
• Deliver feature guidance during training sessions, drawing on product knowledge and confidence.

Requirements

• Minimum 1 year of technical or customer support experience for Tier 1 roles.
• Strong verbal and written communication skills, both in person and over the phone.
• Technical ability to troubleshoot network, PC, OS, and other common issues.
• Office-based role in Norwalk, CT; full-time employment.
• SQL understanding is a plus; training will be provided for the right candidate.
• Willingness to travel to customer locations occasionally (local and across the US) about 5% of the time.
• Help desk experience: 1 year (Required).
• Driver's License (Required).

Technologies

• SQL

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Application questions

• MUST READ: Please treat your application as your first interview. Take time to answer the test questions listed in this posting. Submissions missing these may be rejected as robo-postings.

Job type

• Full-time

Pay

• $37,500.00 - $41,600.00 per year

Work location

• In person

Experience

• Help desk: 1 year required

License/Certification

• Driver's License required

Qualifications

• 1+ years of technical or customer support experience for Tier 1 applicants
• Strong communication skills, both verbal and written, in person and over the phone
• Technical skill set enabling troubleshooting of network, PC, OS, and common issues
• SQL understanding is a plus; training will be provided
• Willingness to travel to customer locations occasionally (local and throughout the US about 5% of the time)