Norwalk, CT

Support Jobs in Norwalk, CT

2 jobs found

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16d ago

Technical Support Specialist

Must View Networks Norwalk, CT

Norwalk, CT

16d ago

$50k - $62k/yr Full time Application Application Support CMS

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Job Description

Technical Support Specialist responsible for network hardware support, deployment, and IT operations at Must View Networks in Norwalk, CT (onsite).

Responsibilities

Support and implement network hardware, design, operation, convergence, and security per VP Operations directives.
Coordinate communications with vendors, partners, contractors, and staff by phone to facilitate technology installations.
Set up and configure deployment hardware including PCs, modems, routers, and wireless access points.
Oversee planning, development, installation, and ongoing operations of hardware and network systems in real time using Asana.
Monitor network health and respond to issues promptly to maintain smooth operations.
Assist in configuring and maintaining web servers and server accounts via WHM and cPanel.
Troubleshoot and repair website issues on our servers, primarily Wordpress-based.
Schedule and manage technicians and handle incoming and outgoing support requests.
Set up and support employee equipment and software, including staff PCs, tablets, and phones.
Collaborate with onsite technicians to oversee signage and network installations, both remotely and in person; some travel is required.
Demonstrate willingness to learn and use software for content management and digital signage.

Requirements

Associate’s Degree or equivalent professional experience.
Professional appearance for meetings with vendors, contractors, and stakeholders.
Bachelor’s degree is not required but preferred.
CompTIA A+ certification is not required but preferred.

Technologies

Asana
WHM
cPanel
Wordpress
Windows

Additional Details

Collaborate with vendors and staff in person and by phone to resolve issues, emphasizing positive, clear communication.
Travel to installation sites across the tri-state area, with anticipated travel around 25%.
Manage multiple projects concurrently to prevent gaps and ensure steady progress.
Maintain a constructive attitude during long-running projects and workflows.
Work with management to plan MVN IT’s future needs while sustaining day-to-day network operations.
Demonstrate aptitude for leading and motivating staff members.
Set project timeframes and priorities aligned with objectives and ongoing assignments.
Provide guidance and technical advice, engaging actively as required.
Adjust Windows settings for different network environments.

Learning Capabilities

How to configure modems, routers, switches, and NICs
How to ping, traceroute, and monitor network traffic
How to use WHM and cPanel for server accounts
How to troubleshoot and repair website issues

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17d ago

Technical Help Desk Support Engineer I and III (IT/Saas)

Success Systems Norwalk, CT

Norwalk, CT

17d ago

$38k - $42k/yr Full time Application Support Cloud Customer Service

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Job Description

Technical Help Desk Support Engineer I and III at Success Systems provides Tier 1 CLOUD/SaaS support from an in-office location in Norwalk, CT with occasional travel.

Responsibilities

Troubleshoot and resolve issues reported by customers related to the CLOUD/SaaS Suite.
Receive and respond to customer inquiries in a timely manner.
Act as the front line for customer enrichment and lead all training sessions.
Deliver feature guidance during training sessions, drawing on product knowledge and confidence.

Requirements

Minimum 1 year of technical or customer support experience for Tier 1 roles.
Strong verbal and written communication skills, both in person and over the phone.
Technical ability to troubleshoot network, PC, OS, and other common issues.
Office-based role in Norwalk, CT; full-time employment.
SQL understanding is a plus; training will be provided for the right candidate.
Willingness to travel to customer locations occasionally (local and across the US) about 5% of the time.
Help desk experience: 1 year (Required).
Driver's License (Required).

Technologies

Benefits

401(k)
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance

Application questions

MUST READ: Please treat your application as your first interview. Take time to answer the test questions listed in this posting. Submissions missing these may be rejected as robo-postings.

Job type

Full-time

Pay

$37,500.00 - $41,600.00 per year

Work location

In person

Experience

Help desk: 1 year required

License/Certification

Driver's License required

Qualifications

1+ years of technical or customer support experience for Tier 1 applicants
Strong communication skills, both verbal and written, in person and over the phone
Technical skill set enabling troubleshooting of network, PC, OS, and common issues
SQL understanding is a plus; training will be provided
Willingness to travel to customer locations occasionally (local and throughout the US about 5% of the time)

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Support Jobs in Norwalk, CT

Technical Support Specialist

Technical Help Desk Support Engineer I and III (IT/Saas)

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