Norwalk, CT

Support Jobs in Norwalk, CT

3 jobs found

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18d ago

IT Support Specialist

J. Morrissey Norwalk, CT

Norwalk, CT

18d ago

$30 - $40/hr Contract Active Directory Azure Cloud Platform

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Job Description

J. Morrissey is seeking an IT Support Specialist for the Norwalk, CT office. This onsite contract role offers the opportunity to deliver hands-on support to executives and staff, manage Windows and Microsoft 365 environments, and help maintain a hybrid Azure AD and end-user devices. The position pays $30-$40 per hour and supports the organization as it grows its internal IT team.

Responsibilities

Be the primary on-site IT support contact for the Norwalk office, delivering high-touch assistance to executives and staff by diagnosing and resolving Level 1 and Level 2 hardware and software issues, Microsoft 365, VPN, password, and workplace technology problems, while guiding tickets to resolution.
Configure, deploy, and support laptops, desktops, peripherals, user accounts, and access in a hybrid Azure Active Directory environment, while handling onboarding and offboarding of devices and users.
Maintain and support office technology such as conference rooms, printers, connectivity, and other workplace systems, and assist with basic networking tasks including VLAN setup, network port activation/deactivation, and troubleshooting connectivity in coordination with the VP of IT.
Manage IT asset inventory, equipment lifecycles, and device provisioning, while taking part in hardware refreshes, re-imaging efforts, technology rollouts, and other IT projects aimed at improving the end-user experience and efficiency.
Collaborate with the IT Manager and global IT teams to identify process improvements, improve support documentation, and support the organization’s shift from outsourced IT to a growing internal IT team.

Requirements

Hands-on IT support experience in a corporate or professional office setting.
Preference for experience delivering high-touch, customer-focused support to executive leadership or similarly demanding users.
Proven ability to manage multiple support requests concurrently while maintaining strong customer service.
Experience with Microsoft 365 environments, endpoint deployment, and user provisioning; familiarity with hybrid Azure Active Directory is preferred.
Strong troubleshooting skills across Windows OS and Microsoft 365, including Outlook, Teams, and OneDrive.
Working knowledge of Active Directory, Azure Active Directory in hybrid environments, device management tools, and basic networking concepts such as VPN and VLANs.
Experience with ticketing or IT service management platforms.
Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels.
Proactive, service-oriented mindset with a willingness to learn and expand technical responsibilities.

Technologies

Microsoft 365
Azure Active Directory
Windows
Outlook
Teams
OneDrive
Active Directory
VPN
VLANs

Knowledge & Skills

Strong troubleshooting across Windows operating systems and Microsoft 365, including Outlook, Teams, and OneDrive.
Working knowledge of Active Directory, Azure AD in hybrid environments, device management tools, and basic networking concepts such as VPN connectivity and VLANs.
Experience with ticketing or IT service management platforms.
Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels.
Proactive, service-oriented mindset with a willingness to learn and expand technical responsibilities.

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1mo ago

Technical Support Specialist

Must View Networks Norwalk, CT

Norwalk, CT

1mo ago Closed

$50k - $62k/yr Full time Application Application Support CMS

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Technical Support Specialist responsible for network hardware support, deployment, and IT operations at Must View Networks in Norwalk, CT (onsite).

Responsibilities

Support and implement network hardware, design, operation, convergence, and security per VP Operations directives.
Coordinate communications with vendors, partners, contractors, and staff by phone to facilitate technology installations.
Set up and configure deployment hardware including PCs, modems, routers, and wireless access points.
Oversee planning, development, installation, and ongoing operations of hardware and network systems in real time using Asana.
Monitor network health and respond to issues promptly to maintain smooth operations.
Assist in configuring and maintaining web servers and server accounts via WHM and cPanel.
Troubleshoot and repair website issues on our servers, primarily Wordpress-based.
Schedule and manage technicians and handle incoming and outgoing support requests.
Set up and support employee equipment and software, including staff PCs, tablets, and phones.
Collaborate with onsite technicians to oversee signage and network installations, both remotely and in person; some travel is required.
Demonstrate willingness to learn and use software for content management and digital signage.

Requirements

Associate’s Degree or equivalent professional experience.
Professional appearance for meetings with vendors, contractors, and stakeholders.
Bachelor’s degree is not required but preferred.
CompTIA A+ certification is not required but preferred.

Technologies

Asana
WHM
cPanel
Wordpress
Windows

Additional Details

Collaborate with vendors and staff in person and by phone to resolve issues, emphasizing positive, clear communication.
Travel to installation sites across the tri-state area, with anticipated travel around 25%.
Manage multiple projects concurrently to prevent gaps and ensure steady progress.
Maintain a constructive attitude during long-running projects and workflows.
Work with management to plan MVN IT’s future needs while sustaining day-to-day network operations.
Demonstrate aptitude for leading and motivating staff members.
Set project timeframes and priorities aligned with objectives and ongoing assignments.
Provide guidance and technical advice, engaging actively as required.
Adjust Windows settings for different network environments.

Learning Capabilities

How to configure modems, routers, switches, and NICs
How to ping, traceroute, and monitor network traffic
How to use WHM and cPanel for server accounts
How to troubleshoot and repair website issues

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1mo ago

Technical Help Desk Support Engineer I and III (IT/Saas)

Success Systems Norwalk, CT

Norwalk, CT

1mo ago Closed

$38k - $42k/yr Full time Application Support Cloud Customer Service

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Technical Help Desk Support Engineer I and III at Success Systems provides Tier 1 CLOUD/SaaS support from an in-office location in Norwalk, CT with occasional travel.

Responsibilities

Troubleshoot and resolve issues reported by customers related to the CLOUD/SaaS Suite.
Receive and respond to customer inquiries in a timely manner.
Act as the front line for customer enrichment and lead all training sessions.
Deliver feature guidance during training sessions, drawing on product knowledge and confidence.

Requirements

Minimum 1 year of technical or customer support experience for Tier 1 roles.
Strong verbal and written communication skills, both in person and over the phone.
Technical ability to troubleshoot network, PC, OS, and other common issues.
Office-based role in Norwalk, CT; full-time employment.
SQL understanding is a plus; training will be provided for the right candidate.
Willingness to travel to customer locations occasionally (local and across the US) about 5% of the time.
Help desk experience: 1 year (Required).
Driver's License (Required).

Technologies

Benefits

401(k)
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance

Application questions

MUST READ: Please treat your application as your first interview. Take time to answer the test questions listed in this posting. Submissions missing these may be rejected as robo-postings.

Job type

Full-time

Pay

$37,500.00 - $41,600.00 per year

Work location

In person

Experience

Help desk: 1 year required

License/Certification

Driver's License required

Qualifications

1+ years of technical or customer support experience for Tier 1 applicants
Strong communication skills, both verbal and written, in person and over the phone
Technical skill set enabling troubleshooting of network, PC, OS, and common issues
SQL understanding is a plus; training will be provided
Willingness to travel to customer locations occasionally (local and throughout the US about 5% of the time)

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Support Jobs in Norwalk, CT

IT Support Specialist

Technical Support Specialist

Technical Help Desk Support Engineer I and III (IT/Saas)

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