In this remote role within the Motion Drive Products division, you provide technical support to ABB customers and internal teams for low voltage Variable Frequency Drive (VFD) applications, including commissioning, troubleshooting, and warranty evaluations. You will work in the United States and support application needs across sales, product management, and ABB Drive Services.
Key Responsibilities
- Deliver technical support to customers and field technicians by phone and email for common issues related to Low Voltage Variable Frequency Drives (VFDs), including assistance with commissioning, troubleshooting, and warranty evaluations.
- Support customers with drive programming and parameter configuration, including communication setup and integration with control systems.
- Partner with engineering, field service, sales, and product teams to address complex technical problems and drive resolution.
- Work with the warranty team to initiate warranty replacement fulfillment and labor authorization for warranty repairs.
- Document support cases, solutions, and best practices using Salesforce Case Management and other applicable tools.
- Stay current on VFD technologies, software updates, and relevant industry trends.
Required Qualifications
- Bachelor’s degree and 2 years of relevant Electrical or Technical experience, or an associate’s degree and 4 years of relevant Electrical or Technical experience, or High School Diploma/GED and 6 years of relevant Electrical or Technical experience.
- Knowledge of how Variable Frequency Drives work, required.
- Strong understanding of electrical principles and the ability to apply those principles during drive troubleshooting.
- Ability to respond to customer inquiries and communicate effectively in English, both verbal and written, with strong computer literacy.
- Work authorization that would permit employment with ABB in the United States.
Technologies
- Salesforce Case Management
- Modbus
- BACnet
Preferred Qualifications
- Knowledge of, or direct experience with motors and/or control system wiring and communication protocols (Modbus, BACnet, etc.).
- Experience troubleshooting a technical product over the phone.
Reporting Line
This position reports to the Technical Support Team Lead.
Work Model and Location
The work model is remote in the United States, supporting the Motion Drive Products division. The role is based in Houston, TX (remote).
Compensation
USD 52,500 - 84,000 per year.
Benefits
- Medical plan choices: PPO plan (Copay Plan) or High Deductible Health Plan (with Health Savings Account) (High Deductible Plan).
- Dental plan choices: Core and Core Plus.
- Vision benefit.
- Company paid life insurance of 2X base pay.
- Company paid AD&D insurance of 1X base pay.
- Voluntary life and AD&D coverage, with 100% employee paid up to maximums.
- Short Term Disability: up to 26 weeks, Company paid.
- Long Term Disability: 60% of pay, Company paid, with ability to buy-up to 66 2/3%.
- Supplemental benefits: 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave: up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays provided by ABB, and vacation provided based on years of service for hourly and non-exempt positions.
Benefit Information
ABB benefit eligibility summary for eligible US employees (excluding ABB E-mobility, Athens union, Puerto Rico) is available at MyBenefitsABB.com, under “Candidate/Guest.”
