Sccm/mecm Support Jobs

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Today

IT Support Specialist

Cognizant Orange, CA

Orange, CA

Today

$79k - $85k/yr Full time Application Support Device Management End User Support

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Job Description

This role provides end-user support and keeps IT services running smoothly across devices and enterprise Microsoft tools.

Responsibilities

Deliver Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, conferencing systems, and other IT peripherals
Diagnose and resolve incidents involving hardware, software, operating systems, and enterprise applications
Install, configure, and maintain Windows 10 and Windows 11 operating systems
Troubleshoot Microsoft Office applications and other standard enterprise software
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint
Assist with collaboration tools, video conferencing solutions, and meeting room technologies
Provide customer-focused service to support a positive end-user experience
Escalate complex issues to the right teams and follow through to resolution
Manage incidents and service requests using ITIL-based service management processes
Work tickets to meet established SLAs and ensure timely resolution
Perform root cause analysis for recurring issues and recommend corrective actions
Maintain accurate ticket documentation, status updates, and resolution details
Participate in problem management activities to reduce recurring incidents
Deploy, configure, maintain, and troubleshoot desktops, laptops, tablets, and mobile devices
Conduct device imaging, operating system deployments, software installs, upgrades, and patch management
Support endpoint management tools including Microsoft Intune, SCCM/MECM, and remote support utilities
Handle user account provisioning and device assignment activities
Support endpoint security and compliance standards
Track hardware assets and maintain inventory records plus asset lifecycle documentation
Provide hands-and-feet support for server, network, security, and infrastructure teams
Troubleshoot network connectivity issues across LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
Support local infrastructure tasks including rack installations, cabling, hardware replacements, and equipment moves
Assist with datacenter and communication room operations when needed
Coordinate with third-party vendors and service providers to resolve hardware and software incidents
Support technology refresh, workplace modernization, and infrastructure upgrade initiatives
Create and maintain technical documentation, knowledge articles, support procedures, and operational runbooks
Document troubleshooting guides and standard operating procedures
Contribute to continuous service improvement and operational process optimization
Participate in operational reviews and recommend improvements to end-user support services

Requirements

7+ years of experience in IT Support, Desktop Support, Service Desk, EUC Support, or Workplace Technology
Experience supporting enterprise Microsoft environments
Familiarity with IT asset management and inventory control processes
Experience working in an ITIL-driven support organization
Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related discipline (preferred)

Technologies

Windows 10, Windows 11
Microsoft Office
Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint
Microsoft 365
Microsoft Intune
SCCM/MECM
ITIL
LAN, WAN, Wi-Fi, VPN, DNS, DHCP

Salary and Other Compensation

Annual salary: $79,000 to $85,000 per year, depending on experience and qualifications
Eligible for Cognizant’s discretionary annual incentive program based on performance and plan terms

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Work Model and Location

Onsite role requiring 5 days a week at client site
Location: Orange, CA, USA
Working arrangements reflect the posting date and may change based on project and client requirements

Visa

This role is not able to offer visa transfer or sponsorship now or in the future

Relevant Certifications (Highly Desirable)

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals
Microsoft Endpoint Administrator Associate

Required Certification

ITIL Foundation Certification (Required)

Required Technical Skills

Windows 10 and Windows 11 Administration
Device Imaging and Deployment
SCCM / MECM Administration
Microsoft Intune
Endpoint Lifecycle Management

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