Student Assistant Support Jobs

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Today

Help Desk Student Workers - FWS

Stark State College of Technology North Canton, OH

North Canton, OH

Today

$11+/hr Full time Computer Skills End User Support Help Desk Software

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Job Description

Support faculty, students, and staff with level I help desk coverage as a Federal Work Study (FWS) Help Desk Student Worker at Stark State College of Technology.

Responsibilities

Deliver level I help desk support to faculty, students, and staff using the online Help Desk software
Use telephone etiquette while assisting callers and users
Support users at the Help Desk counter and over the phone
Answer incoming phone calls during help desk hours
Provide an initial response and assign level 2 support to the appropriate IT group
Maintain documentation racks
Keep printers stocked by ensuring paper is filled in open computer lab areas
Assist SSC staff with help desk-related projects as needed
Assist help desk staff with projects as needed
Disperse help aids to users
Know and uphold SSC policies and procedures; maintain responsibility for following them as assigned

Requirements

Be punctual and able to learn and take direction
Have general knowledge of the SSC campus
Maintain an adaptable schedule with flexible availability up to 20 hours per week
Demonstrate excellent communication and writing skills
Preference for enrollment in an ET/IT program or prior IT experience
Preference for experience with communication software and applications
Ability to work well with people
Strong telephone skills
Good grades are a plus

Technologies

Online Help Desk software
Humanly (formerly Qualifi)
SkillSurvey Reference
E-Verify

Schedule

Monday-Thursday: 7:30 a.m. - 9:00 p.m.
Friday: 7:30 a.m. - 4:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.

Location: North Canton, OH (onsite)

Pay: USD 11 per hour

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