Help Desk Student Workers - FWS

Support faculty, students, and staff with level I help desk coverage as a Federal Work Study (FWS) Help Desk Student Worker at Stark State College of Technology.

Responsibilities

• Deliver level I help desk support to faculty, students, and staff using the online Help Desk software
• Use telephone etiquette while assisting callers and users
• Support users at the Help Desk counter and over the phone
• Answer incoming phone calls during help desk hours
• Provide an initial response and assign level 2 support to the appropriate IT group
• Maintain documentation racks
• Keep printers stocked by ensuring paper is filled in open computer lab areas
• Assist SSC staff with help desk-related projects as needed
• Assist help desk staff with projects as needed
• Disperse help aids to users
• Know and uphold SSC policies and procedures; maintain responsibility for following them as assigned

Requirements

• Be punctual and able to learn and take direction
• Have general knowledge of the SSC campus
• Maintain an adaptable schedule with flexible availability up to 20 hours per week
• Demonstrate excellent communication and writing skills
• Preference for enrollment in an ET/IT program or prior IT experience
• Preference for experience with communication software and applications
• Ability to work well with people
• Strong telephone skills
• Good grades are a plus

Technologies

• Online Help Desk software
• Humanly (formerly Qualifi)
• SkillSurvey Reference
• E-Verify

Schedule

• Monday-Thursday: 7:30 a.m. - 9:00 p.m.
• Friday: 7:30 a.m. - 4:00 p.m.
• Saturday: 8:00 a.m. - 1:00 p.m.

Location: North Canton, OH (onsite)

Pay: USD 11 per hour