North Canton, OH

Support Jobs in North Canton, OH

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Help Desk Services - Student Worker - Non FWS

Stark State College of Technology North Canton, OH

North Canton, OH

Today

$11+/hr Full time End User Support Help Desk Help Desk Support

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Job Description

Stark State College of Technology is seeking a Student Worker Help Desk Assistant to provide Level I support in an on-campus help desk environment in North Canton, Ohio. This is a non-federal work study role supporting faculty, students, and staff through online help desk tools and phone-based assistance.

Working with the Help Desk team, you will help route requests, support users at the counter and over the phone, and maintain day-to-day readiness of help desk materials and campus lab printers. The schedule can reach up to 20 hours per week.

Key Responsibilities

Deliver Level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette
Route issues to Level 2 support by assigning requests to the appropriate IT group
Assist users at the Help Desk counter and by phone, including answering incoming calls
Maintain documentation racks
Keep printers supplied with paper in open computer lab areas
Support SSC staff with projects as needed
Disperse help aids
Assist Help Desk staff with projects as needed
Follow and uphold SSC policies and procedures

Requirements

Enrollment in an ET/IT program or prior IT experience (preferred)
Excellent communication and writing skills
Experience with communication software and applications (preferred)
Ability to work well with people
Strong telephone skills
Good grades are a plus
Must be punctual, able to learn and take direction, and have general knowledge of the SSC campus

Candidates must include the hours they are available to work and provide a copy of their schedule. Online application requirements include uploading a Resume and a Cover Letter that explains or states qualifications.

Help Desk Hours

Mon. - Thurs.: 7:30 a.m. - 9:00 p.m.
Fri.: 7:30 a.m. - 4:00 p.m.
Sat.: 8:00 a.m. - 1:00 p.m.

Tools and Hiring Notes

Stark State uses recruiting tools including Humanly (formerly Qualifi) and Skill Survey
Humanly (formerly Qualifi) is a cloud-based phone interviewing platform
References for top candidates may be checked to verify skills and experience
SkillSurvey Reference is a cloud-based, data-driven solution that provides access to feedback from references candidates provide
E-Verify is used to ensure compliance with applicable employment eligibility laws
The process is conducted in accordance with I-9 verification and is completed promptly upon hire

Technology

Online Help Desk software
Humanly (formerly Qualifi)
Skill Survey
SkillSurvey Reference
E-Verify

Location: North Canton, OH (onsite). Compensation: USD 11 per hour.

In addition, applicants may bring materials to Robin Snedden or Jeff Aul at the Help Desk in room B219. Selected candidates must either reside in Ohio or be willing to relocate to Ohio.

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Today

Help Desk Student Workers - FWS

Stark State College of Technology North Canton, OH

North Canton, OH

Today

$11+/hr Full time Computer Skills End User Support Help Desk Software

Apply Now

Job Description

Support faculty, students, and staff with level I help desk coverage as a Federal Work Study (FWS) Help Desk Student Worker at Stark State College of Technology.

Responsibilities

Deliver level I help desk support to faculty, students, and staff using the online Help Desk software
Use telephone etiquette while assisting callers and users
Support users at the Help Desk counter and over the phone
Answer incoming phone calls during help desk hours
Provide an initial response and assign level 2 support to the appropriate IT group
Maintain documentation racks
Keep printers stocked by ensuring paper is filled in open computer lab areas
Assist SSC staff with help desk-related projects as needed
Assist help desk staff with projects as needed
Disperse help aids to users
Know and uphold SSC policies and procedures; maintain responsibility for following them as assigned

Requirements

Be punctual and able to learn and take direction
Have general knowledge of the SSC campus
Maintain an adaptable schedule with flexible availability up to 20 hours per week
Demonstrate excellent communication and writing skills
Preference for enrollment in an ET/IT program or prior IT experience
Preference for experience with communication software and applications
Ability to work well with people
Strong telephone skills
Good grades are a plus

Technologies

Online Help Desk software
Humanly (formerly Qualifi)
SkillSurvey Reference
E-Verify

Schedule

Monday-Thursday: 7:30 a.m. - 9:00 p.m.
Friday: 7:30 a.m. - 4:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.

Location: North Canton, OH (onsite)

Pay: USD 11 per hour

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Support Jobs in North Canton, OH

Help Desk Services - Student Worker - Non FWS

Help Desk Student Workers - FWS

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