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Student Assistant - Help Desk Support

University Enterprises, Inc. Sacramento, CA

Sacramento, CA

Today

$18 - $24/hr Part time Assistant Computer Skills Customer Service

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Job Description

The Department of Housing and Community Development (HCD) is seeking two student assistants to help deliver first-level technical support in Sacramento. Under the direction of Help Desk staff, you will support end-user needs across hardware, software, and networking for up to 1,400 users as part of HCD IT operations.

This is a part-time, temporary, non-benefited student role with mentoring and hands-on exposure to Help Desk and network support work.

Role and support focus

Provide first-level technical support for hardware, software, and networking issues for up to 1,400 end-users.
Support IT operations under the direction of Help Desk staff.

Responsibilities

Assist with moving, setting up, and imaging PCs, monitors, printers, iPhones, and other IT equipment as needed during the annual IT refresh and the ongoing cubicle reconfiguration.
Help with tagging of IT equipment and support manual IT asset verification as needed.
Assist with surveying IT equipment and help organize and maintain the professional appearance of IT workspaces.
Support maintaining current inventory counts of IT equipment.
Receive mentoring from Help Desk and network support staff on HCD IT operations, remote support, and applicable policies and procedures.
Shadow IT staff during service calls.

Minimum requirements

Be a college student attending classes during the regular term (Fall, Spring, and Winter if applicable) at an accredited college or university on the affiliation list.
Be enrolled in at least six-semester units or nine quarter units as an undergraduate, or four-semester units or six quarter units as a graduate student.
Have a declared major that matches the major(s) listed in the job posting.
Have good customer service experience.
Have excellent computer software experience.
Complete work within California; UEI does not employ candidates outside the state.

Preferred background

Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth (as defined by Government Code section 18220) are encouraged to apply and will be given priority, with documentation required prior to appointment.

Schedule

Flexible workdays and hours, Monday through Friday, between 8:00 AM and 5:00 PM; final schedule determined by the supervisor.
Generally up to 24 hours per workweek (Sunday through Saturday) during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer).

Compensation

$18.27 - $24.62 per hour

Working conditions and physical requirements

Work is performed in an office environment.
Ability to sit for extended periods; frequently stand and walk; use manual dexterity and hand-eye coordination.
Corrected hearing and vision to normal range; verbal communication.
Ability to use office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Employment notes

Employment is part-time, temporary, non-benefited.
Employment with University Enterprises, Inc. depends on mutual consent and may be terminated at will by either party.
UEI does not allow students to hold more than one UEI job at a time or work in more than one account per pay period.
A pre-employment background check may be conducted (employment history, professional references, criminal check, educational verification, or DMV clearance), depending on position type.

Application instructions

Complete all fields of the employment application, including educational history in the Educational Experience section and any employment history in the Employment Experience section.
Upload, in addition to your resume: cover letter, transcripts, and schedule of availability.
Apply by October 8, 2026.

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