Student Assistant - Help Desk Support

The Department of Housing and Community Development (HCD) is seeking two student assistants to help deliver first-level technical support in Sacramento. Under the direction of Help Desk staff, you will support end-user needs across hardware, software, and networking for up to 1,400 users as part of HCD IT operations.

This is a part-time, temporary, non-benefited student role with mentoring and hands-on exposure to Help Desk and network support work.

Role and support focus

• Provide first-level technical support for hardware, software, and networking issues for up to 1,400 end-users.
• Support IT operations under the direction of Help Desk staff.

Responsibilities

• Assist with moving, setting up, and imaging PCs, monitors, printers, iPhones, and other IT equipment as needed during the annual IT refresh and the ongoing cubicle reconfiguration.
• Help with tagging of IT equipment and support manual IT asset verification as needed.
• Assist with surveying IT equipment and help organize and maintain the professional appearance of IT workspaces.
• Support maintaining current inventory counts of IT equipment.
• Receive mentoring from Help Desk and network support staff on HCD IT operations, remote support, and applicable policies and procedures.
• Shadow IT staff during service calls.

Minimum requirements

• Be a college student attending classes during the regular term (Fall, Spring, and Winter if applicable) at an accredited college or university on the affiliation list.
• Be enrolled in at least six-semester units or nine quarter units as an undergraduate, or four-semester units or six quarter units as a graduate student.
• Have a declared major that matches the major(s) listed in the job posting.
• Have good customer service experience.
• Have excellent computer software experience.
• Complete work within California; UEI does not employ candidates outside the state.

Preferred background

• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth (as defined by Government Code section 18220) are encouraged to apply and will be given priority, with documentation required prior to appointment.

Schedule

• Flexible workdays and hours, Monday through Friday, between 8:00 AM and 5:00 PM; final schedule determined by the supervisor.
• Generally up to 24 hours per workweek (Sunday through Saturday) during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer).

Compensation

• $18.27 - $24.62 per hour

Working conditions and physical requirements

• Work is performed in an office environment.
• Ability to sit for extended periods; frequently stand and walk; use manual dexterity and hand-eye coordination.
• Corrected hearing and vision to normal range; verbal communication.
• Ability to use office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Employment notes

• Employment is part-time, temporary, non-benefited.
• Employment with University Enterprises, Inc. depends on mutual consent and may be terminated at will by either party.
• UEI does not allow students to hold more than one UEI job at a time or work in more than one account per pay period.
• A pre-employment background check may be conducted (employment history, professional references, criminal check, educational verification, or DMV clearance), depending on position type.

Application instructions

• Complete all fields of the employment application, including educational history in the Educational Experience section and any employment history in the Employment Experience section.
• Upload, in addition to your resume: cover letter, transcripts, and schedule of availability.
• Apply by October 8, 2026.