Sacramento, CA

Support Jobs in Sacramento, CA

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Today

Help Desk Technician

CASA Sacramento Sacramento, CA 🇺🇸 Remote

Sacramento, CA

Today

$40k - $49k/yr Full time Customer Support End User Support Hardware Support

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Job Description

CASA Sacramento is hiring a Help Desk Technician to deliver remote technical support to users in Sacramento, CA. If you enjoy helping people get unstuck and want a role that blends hands-on troubleshooting with clear customer communication, this position offers a salary range of USD 39,600 - 48,500 per year.

What you’ll do

You will be the go-to resource for remote support by answering requests and working through technical problems across hardware, software, and networks. Using phone, email, and chat, you will diagnose issues, apply fixes, and guide users through resolutions.

Respond to user inquiries and provide technical support via phone, email, and chat
Diagnose and resolve hardware, software, and network issues
Document and track user issues using a ticketing system
Assist with setup and configuration of new devices
Provide training and support on software applications and tools
Collaborate with other IT team members to enhance service delivery

What we’re looking for

This role is best suited for someone with a strong support background and the ability to troubleshoot effectively while communicating clearly. Because the work is remote, you’ll also need to manage your time independently.

Proven experience in a technical support role or help desk environment
Strong knowledge of computer systems, mobile devices, and other tech products
Excellent problem-solving skills and the ability to troubleshoot technical issues
Effective communication skills, verbal and written
Ability to work independently and manage time effectively in a remote environment

Nice to have

Experience with remote desktop applications and help desk software
Familiarity with ITIL concepts and practices
Certification in a relevant field (for example: CompTIA A+ or Microsoft Certified Professional)

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9d ago

IT Help Desk Specialist

SitelogIQ Sacramento, CA

Sacramento, CA

9d ago

$28 - $36/hr Full time Computer Skills Desktop Support End User Support

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Job Description

SitelogIQ is seeking an IT Help Desk Specialist to join its corporate IT team in Sacramento. In this role, you will serve as the first point of contact for end-user IT issues, diagnosing and resolving problems across software, hardware, the operating system, and basic networking. The position requires in-office presence at least three days per week.

Responsibilities

Identify and troubleshoot typical errors across software, hardware, operating systems, peripherals, and basic network connectivity.
Provide technical support using documented troubleshooting procedures to restore user productivity.
Install and configure approved software and operating systems on desktops and laptops per established standards.
Update software, operating systems, drivers, and related components when necessary and verify successful completion.
Set up computers, monitors, printers, peripherals, and related technology for new and existing users.
Follow up with users after issues are resolved to confirm proper functionality and address questions.
Offer basic training and guidance in computer setup, standard applications, and new technologies.
Resolve basic issues independently, document troubleshooting steps and solutions, and escalate complex or unresolved problems to higher-level staff with clear details.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field is typically required.
1 to 2 years of help desk, desktop support, technical support, or related experience.
Working knowledge of common desktop operating systems, business applications, computer hardware and peripherals, and basic networking concepts.
Ability to diagnose routine problems, follow established troubleshooting procedures, test solutions, and identify when escalation is required.
Ability to install, configure, and update software and operating systems using approved standards and instructions.
Basic knowledge of workstation setup, hardware maintenance, and common computer repair practices.
Strong customer service and interpersonal skills, with patience and professionalism when assisting users with varying levels of technical experience.
Clear verbal and written communication skills, including the ability to explain technical information in understandable terms.
Strong attention to detail and the ability to organize, prioritize, and follow through on multiple support requests.
Ability to work independently on routine assignments and collaboratively with higher-level IT staff on escalated issues.
Willingness and ability to learn new technologies, procedures, and support tools as business needs evolve.

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401(k) plan
Flexible time off
Paid holidays, including a day off in the month of your birthday
Tuition reimbursement
Volunteer opportunities through organized community events and fundraisers

No agencies, please: This position is not eligible for visa sponsorship.

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Support Jobs in Sacramento, CA

Help Desk Technician

IT Help Desk Specialist

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