Sacramento, CA

Support Jobs in Sacramento, CA

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Student Assistant - Testing/Help Desk

University Enterprises, Inc. Sacramento, CA

Sacramento, CA

Today

Part time Application Support Customer Support End User Support

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Job Description

The Student Assistant - Testing/Help Desk role supports PegaSystems and PowerApps through first-level help desk assistance and testing activities. The position is part time, temporary, and based in Sacramento, California with a hybrid work arrangement.

Location and Work Setup

Location: Sacramento, CA (hybrid)
Work schedule: Flexible, Monday through Friday between 8:00 am and 5:00 pm
Final schedule: Mutually agreed upon by the student and supervisor

Position Type

Job type: Part time
Position: Temporary, non-benefited student position

Summary

The Student Assistant - Testing/Help Desk will support the PegaSystems and PowerApps platforms by providing first-level help desk support and assisting with testing, documentation, troubleshooting, and resolution of technical issues. User support is provided via ticketing systems as well as email and phone.

Key Responsibilities

Provide first-level help desk support to users who contact the help desk through ticketing systems such as Cherwell, Ivanti Neurons, and CaseSupport, answering questions, triaging issues, and providing clear guidance on PegaSystems and PowerApps licensing, application usage, and best practices via email and phone.
Assist with testing functions and features of PegaSystems and PowerApps applications, documenting results and supporting troubleshooting and technical issue resolution.
Participate in or support application quality assurance (QA) testing phases, including unit, integration, regression, and user acceptance.
Work independently and with other Pega team members as a tester or help desk specialist.
Support a small to moderate caseload of customer service tickets related to technical support for the Pega platform, including answering application questions and assisting users who contact the help desk by email and telephone.

Required and Minimum Qualifications

Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.
Enrollment requirements: At least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Major alignment: Declared major must match the major(s) listed in the job posting.
Ability to deal with customers by phone or email while supporting a web-based application.
Ability to communicate effectively in writing and orally in support of an application help desk.
Understanding of the Software Development Lifecycle.
Ability to test software applications based on written requirements.
Dependable.
Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth (as defined by Government Code section 18220) are encouraged to apply and will be given priority.

Preferred Qualifications

Experience in a help desk or technical support environment is preferred but not required.

Fields of Study

Computer Information Systems
Computer Science
Engineering

Tools and Technologies

PegaSystems
PowerApps
Cherwell
Ivanti Neurons
CaseSupport
Email and telephone

Working Conditions

Work performed in an office/hybrid environment.
Students/Employees must follow the current UEI remote workplace policy and sign a UEI Work from Home Agreement when applicable.
The option to work from home may be permitted or withdrawn at the discretion of the supervisor or employer.

Physical Requirements

Sit for extended periods; frequently stand and walk
Manual dexterity and hand-eye coordination
Corrected hearing and vision to normal range
Verbal communication
Use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners (with or without reasonable accommodation)

Application and Eligibility Details

Affiliation list prerequisite: To view the current affiliation list, paste this URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
How to apply: Complete all fields of the employment application, including educational history in the “Educational Experience” section and employment history in the “Employment Experience” section.
Required uploads: Resume, Cover Letter, and Schedule of Availability.
Apply by: 10/02/2026

Additional Employment Conditions

Employment is dependent upon the mutual consent of University Enterprises, Inc. and the employee; either party may terminate the employment relationship at will, with or without cause.
A pre-employment background check may be conducted, which can include employment history, professional references, criminal check, educational verification (degree, license, or official transcript), and/or DMV clearance depending on the position type.
UEI does not allow students to hold more than one UEI job at a time or work in more than one account per pay period.
UEI is not a multi-state employer. Candidates must live and work in California, and if selected, must reside in California and perform all work in the state of California.

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1mo ago

Help Desk Technician

CASA Sacramento Sacramento, CA 🇺🇸 Remote

Sacramento, CA

1mo ago Closed

$40k - $49k/yr Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 8, 2026).

Job Description

CASA Sacramento is hiring a Help Desk Technician to deliver remote technical support to users in Sacramento, CA. If you enjoy helping people get unstuck and want a role that blends hands-on troubleshooting with clear customer communication, this position offers a salary range of USD 39,600 - 48,500 per year.

What you’ll do

You will be the go-to resource for remote support by answering requests and working through technical problems across hardware, software, and networks. Using phone, email, and chat, you will diagnose issues, apply fixes, and guide users through resolutions.

Respond to user inquiries and provide technical support via phone, email, and chat
Diagnose and resolve hardware, software, and network issues
Document and track user issues using a ticketing system
Assist with setup and configuration of new devices
Provide training and support on software applications and tools
Collaborate with other IT team members to enhance service delivery

What we’re looking for

This role is best suited for someone with a strong support background and the ability to troubleshoot effectively while communicating clearly. Because the work is remote, you’ll also need to manage your time independently.

Proven experience in a technical support role or help desk environment
Strong knowledge of computer systems, mobile devices, and other tech products
Excellent problem-solving skills and the ability to troubleshoot technical issues
Effective communication skills, verbal and written
Ability to work independently and manage time effectively in a remote environment

Nice to have

Experience with remote desktop applications and help desk software
Familiarity with ITIL concepts and practices
Certification in a relevant field (for example: CompTIA A+ or Microsoft Certified Professional)

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1mo ago

IT Help Desk Specialist

SitelogIQ Sacramento, CA

Sacramento, CA

1mo ago Closed

$28 - $36/hr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

SitelogIQ is seeking an IT Help Desk Specialist to join its corporate IT team in Sacramento. In this role, you will serve as the first point of contact for end-user IT issues, diagnosing and resolving problems across software, hardware, the operating system, and basic networking. The position requires in-office presence at least three days per week.

Responsibilities

Identify and troubleshoot typical errors across software, hardware, operating systems, peripherals, and basic network connectivity.
Provide technical support using documented troubleshooting procedures to restore user productivity.
Install and configure approved software and operating systems on desktops and laptops per established standards.
Update software, operating systems, drivers, and related components when necessary and verify successful completion.
Set up computers, monitors, printers, peripherals, and related technology for new and existing users.
Follow up with users after issues are resolved to confirm proper functionality and address questions.
Offer basic training and guidance in computer setup, standard applications, and new technologies.
Resolve basic issues independently, document troubleshooting steps and solutions, and escalate complex or unresolved problems to higher-level staff with clear details.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field is typically required.
1 to 2 years of help desk, desktop support, technical support, or related experience.
Working knowledge of common desktop operating systems, business applications, computer hardware and peripherals, and basic networking concepts.
Ability to diagnose routine problems, follow established troubleshooting procedures, test solutions, and identify when escalation is required.
Ability to install, configure, and update software and operating systems using approved standards and instructions.
Basic knowledge of workstation setup, hardware maintenance, and common computer repair practices.
Strong customer service and interpersonal skills, with patience and professionalism when assisting users with varying levels of technical experience.
Clear verbal and written communication skills, including the ability to explain technical information in understandable terms.
Strong attention to detail and the ability to organize, prioritize, and follow through on multiple support requests.
Ability to work independently on routine assignments and collaboratively with higher-level IT staff on escalated issues.
Willingness and ability to learn new technologies, procedures, and support tools as business needs evolve.

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401(k) plan
Flexible time off
Paid holidays, including a day off in the month of your birthday
Tuition reimbursement
Volunteer opportunities through organized community events and fundraisers

No agencies, please: This position is not eligible for visa sponsorship.

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Support Jobs in Sacramento, CA

Student Assistant - Testing/Help Desk

Help Desk Technician

IT Help Desk Specialist

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