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Executive IT Support

Success Academy Charter Schools New York, NY

New York, NY

Today

$140k - $160k/yr Full time Av Support Device Management End User Support

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Job Description

This Executive IT Support role delivers concierge-level, high-touch technology services for Success Academy Charter Schools’ C-suite executives, board members, and key stakeholders. The position is based in New York, NY and includes VIP incident coverage with discreet support via an on-call rotation.

Role Scope

Provide priority technical support for executive hardware and communication needs, with a focus on minimizing downtime while maintaining clear, non-technical updates. The role also covers boardroom and hybrid event technology readiness, proactive provisioning and security coordination for executive assets, and dependable after-hours support for critical business moments and international travel.

Responsibilities

Deliver concierge-level, priority support for executive hardware, software, mobile devices, and home office setups. Troubleshoot complex, multi-platform issues across macOS, Windows, iOS, and Android while prioritizing urgency and minimal disruption.
Manage high-priority incidents with clear status communication and tailored explanations based on executive preferences, including root-cause analysis and resolution focus.
Support and oversee high-stakes boardroom meetings, hybrid conferences, and live webcasts. Ensure seamless audio-visual performance, display readiness, and network connectivity for executive presentations using Microsoft Teams, Zoom, and enterprise AV hardware.
Coordinate device provisioning, secure configuration, and lifecycle management for executive assets. Partner with the Cybersecurity team to enforce security policies, including MDM, multi-factor authentication, and endpoint protection, without disrupting executive workflows.
Perform regular preventive maintenance on executive hardware and communication channels to reduce recurring issues.
Handle sensitive and confidential corporate information with strict discretion and compliance-aligned practices.
Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel and critical business events.

Requirements

Minimum 5 to 7 years in enterprise IT support, including at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
Advanced troubleshooting capability in macOS, iOS, Windows 11, and the Microsoft 365 ecosystem.
Experience with enterprise Mobile Device Management (MDM) platforms such as Intune and Jamf.
Familiarity with modern enterprise video conferencing hardware and room systems, including Crestron, Logitech, and Teams Rooms.
Strong understanding of enterprise networking, VPNs, and secure remote access protocols.
Impeccable communication and interpersonal skills, with a calm, patient approach under pressure.
High emotional intelligence and proactive anticipation of executive technology needs.
Uncompromising integrity and a commitment to data privacy and discretion.

Key Technologies

Operating Systems: macOS, Windows 11, iOS, Android
Collaboration: Microsoft 365, Microsoft Teams, Zoom
MDM and Security: Intune, Jamf, MDM, multi-factor authentication, endpoint protection
AV and Room Systems: Crestron, Logitech, Teams Rooms
Networking: VPNs

Location and Schedule

Location: New York, NY (onsite)
Coverage: After-hours and weekend support via on-call rotation for urgent travel and critical business events

Compensation

Salary: USD 140,000 - 160,000 per year

Benefits

Full benefits program
Opportunities for professional growth

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