Executive IT Support

This Executive IT Support role delivers concierge-level, high-touch technology services for Success Academy Charter Schools’ C-suite executives, board members, and key stakeholders. The position is based in New York, NY and includes VIP incident coverage with discreet support via an on-call rotation.

Role Scope

Provide priority technical support for executive hardware and communication needs, with a focus on minimizing downtime while maintaining clear, non-technical updates. The role also covers boardroom and hybrid event technology readiness, proactive provisioning and security coordination for executive assets, and dependable after-hours support for critical business moments and international travel.

Responsibilities

• Deliver concierge-level, priority support for executive hardware, software, mobile devices, and home office setups. Troubleshoot complex, multi-platform issues across macOS, Windows, iOS, and Android while prioritizing urgency and minimal disruption.
• Manage high-priority incidents with clear status communication and tailored explanations based on executive preferences, including root-cause analysis and resolution focus.
• Support and oversee high-stakes boardroom meetings, hybrid conferences, and live webcasts. Ensure seamless audio-visual performance, display readiness, and network connectivity for executive presentations using Microsoft Teams, Zoom, and enterprise AV hardware.
• Coordinate device provisioning, secure configuration, and lifecycle management for executive assets. Partner with the Cybersecurity team to enforce security policies, including MDM, multi-factor authentication, and endpoint protection, without disrupting executive workflows.
• Perform regular preventive maintenance on executive hardware and communication channels to reduce recurring issues.
• Handle sensitive and confidential corporate information with strict discretion and compliance-aligned practices.
• Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel and critical business events.

Requirements

• Minimum 5 to 7 years in enterprise IT support, including at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
• Advanced troubleshooting capability in macOS, iOS, Windows 11, and the Microsoft 365 ecosystem.
• Experience with enterprise Mobile Device Management (MDM) platforms such as Intune and Jamf.
• Familiarity with modern enterprise video conferencing hardware and room systems, including Crestron, Logitech, and Teams Rooms.
• Strong understanding of enterprise networking, VPNs, and secure remote access protocols.
• Impeccable communication and interpersonal skills, with a calm, patient approach under pressure.
• High emotional intelligence and proactive anticipation of executive technology needs.
• Uncompromising integrity and a commitment to data privacy and discretion.

Key Technologies

• Operating Systems: macOS, Windows 11, iOS, Android
• Collaboration: Microsoft 365, Microsoft Teams, Zoom
• MDM and Security: Intune, Jamf, MDM, multi-factor authentication, endpoint protection
• AV and Room Systems: Crestron, Logitech, Teams Rooms
• Networking: VPNs

Location and Schedule

• Location: New York, NY (onsite)
• Coverage: After-hours and weekend support via on-call rotation for urgent travel and critical business events

Compensation

Salary: USD 140,000 - 160,000 per year

Benefits

• Full benefits program
• Opportunities for professional growth

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