Technical Documentation Support Jobs

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Today

Product Quality & Technical Support Technician

Natural Choice Corporation Loves Park, IL

Loves Park, IL

Today

$37k - $42k/yr Full time Customer Support Device Testing Hardware Support

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Job Description

This developmental, hands-on role combines product testing and inspection with technical customer support for water dispensing equipment. You will troubleshoot mechanical and basic electrical issues, repair returned products, document outcomes, and support root-cause investigations and product or process improvements.

Key Responsibilities

Inspect and test components, returned units, and finished products against company requirements.
Troubleshoot mechanical and basic electrical product issues using a logical, step-by-step approach.
Provide technical product support to customers and dealers by phone and email.
Repair or upgrade returned products and confirm proper operation before completion.
Document inspection results, repairs, product failures, and corrective actions clearly and consistently.
Track recurring defects, warranty claims, and service concerns to identify product trends.
Assist with root-cause investigations and recommend practical product or process improvements.
Create and update service instructions, repair procedures, technical documents, and training materials.
Maintain testing equipment and keep testing and repair work areas organized.
Participate in product training for customers both domestic and international.

Required Qualifications

Strong mechanical aptitude and a genuine interest in how equipment works.
Ability to follow testing procedures, recognize inconsistencies, and document findings accurately.
Comfort communicating technical information clearly to customers and coworkers.
Strong attention to detail, organization, and follow-through.
Basic proficiency with Microsoft Office and willingness to learn company systems.
Ability to safely lift and move equipment weighing up to 50 pounds throughout the workday.

Technology

Microsoft Office

Compensation and Location

Location: Loves Park, IL (onsite)

Salary: USD 37,000 - 42,000 per year

Benefits

401(k)
Health insurance
Paid time off

Helpful (Not Required)

Previous quality assurance, quality control, RMA, or warranty experience.
Experience using inspection tools or test equipment.
Experience documenting defects, nonconforming products, repairs, or corrective actions.
Experience reading product specifications, diagrams, work instructions, or service manuals.
Familiarity with inventory or ERP systems.

What Successful Performance Looks Like

Approaches problems with curiosity and works through them before escalating.
Keeps inspection and repair records complete, accurate, and easy for others to understand.
Communicates patiently and professionally while moving technical issues toward resolution.
Notices patterns and helps prevent repeat product issues.

Why This Role

Varied, hands-on work with the opportunity to build product and quality expertise.
Direct impact on product reliability and customer satisfaction.
Exposure to engineering, manufacturing, customer service, sales, and international operations.
A stable, growing company where practical ideas and initiative are valued.

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