Product Quality & Technical Support Technician

This developmental, hands-on role combines product testing and inspection with technical customer support for water dispensing equipment. You will troubleshoot mechanical and basic electrical issues, repair returned products, document outcomes, and support root-cause investigations and product or process improvements.

Key Responsibilities

• Inspect and test components, returned units, and finished products against company requirements.
• Troubleshoot mechanical and basic electrical product issues using a logical, step-by-step approach.
• Provide technical product support to customers and dealers by phone and email.
• Repair or upgrade returned products and confirm proper operation before completion.
• Document inspection results, repairs, product failures, and corrective actions clearly and consistently.
• Track recurring defects, warranty claims, and service concerns to identify product trends.
• Assist with root-cause investigations and recommend practical product or process improvements.
• Create and update service instructions, repair procedures, technical documents, and training materials.
• Maintain testing equipment and keep testing and repair work areas organized.
• Participate in product training for customers both domestic and international.

Required Qualifications

• Strong mechanical aptitude and a genuine interest in how equipment works.
• Ability to follow testing procedures, recognize inconsistencies, and document findings accurately.
• Comfort communicating technical information clearly to customers and coworkers.
• Strong attention to detail, organization, and follow-through.
• Basic proficiency with Microsoft Office and willingness to learn company systems.
• Ability to safely lift and move equipment weighing up to 50 pounds throughout the workday.

Technology

• Microsoft Office

Compensation and Location

Location: Loves Park, IL (onsite)

Salary: USD 37,000 - 42,000 per year

Benefits

• 401(k)
• Health insurance
• Paid time off

Helpful (Not Required)

• Previous quality assurance, quality control, RMA, or warranty experience.
• Experience using inspection tools or test equipment.
• Experience documenting defects, nonconforming products, repairs, or corrective actions.
• Experience reading product specifications, diagrams, work instructions, or service manuals.
• Familiarity with inventory or ERP systems.

What Successful Performance Looks Like

• Approaches problems with curiosity and works through them before escalating.
• Keeps inspection and repair records complete, accurate, and easy for others to understand.
• Communicates patiently and professionally while moving technical issues toward resolution.
• Notices patterns and helps prevent repeat product issues.

Why This Role

• Varied, hands-on work with the opportunity to build product and quality expertise.
• Direct impact on product reliability and customer satisfaction.
• Exposure to engineering, manufacturing, customer service, sales, and international operations.
• A stable, growing company where practical ideas and initiative are valued.