Tier 2 Engineer Support Jobs

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Today

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

Today

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2: Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This role focuses on escalated, technical troubleshooting for client workstations, Microsoft 365, printers and peripherals, networking, and other business applications, with remote work as the default and occasional onsite visits when needed.

In this position, you will work within documented, process-driven workflows and use RMM and PSA tools to keep tickets organized and solutions consistent across a multi-client portfolio. The team also emphasizes root-cause thinking and automation to help maintain a low-ticket environment.

What You’ll Do

Deliver Tier 2 technical support for end users, primarily remotely with occasional onsite work
Investigate and resolve escalated tickets involving workstations, Microsoft 365, printers and other peripherals, networking, and other common applications
Troubleshoot hardware and software issues both remotely and in the field
Keep documentation accurate and up to date, following standardized procedures using RMM and PSA tools
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding short-term fixes

Required Skills & Experience

2+ years of IT support experience, ideally in an MSP setting or in a multi-client environment
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools
Comfort working in structured environments with standardized procedures and documented workflows
Reliable transportation and willingness to travel locally to client sites as needed
Excellent communication skills, with clear, professional, and personable interactions

Tools & Technologies

Work will involve Microsoft 365, Windows, RMM/PSA platforms, and common security and business technologies, including:

RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
MDM, VoIP, and systems management
Firewall technologies including SonicWall, Fortigate, Fortinet, and Unifi
Quickbooks, Lacerte, ERP systems, and Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional Qualifications (Preferred)

Relevant certifications (for example CompTIA A+, Network+, or Microsoft certifications)
Experience with RMM, MDM, and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
Familiarity with VoIP systems, firewalls, and common line-of-business applications (including SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure)

Role Details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208 (Relocate before starting work, Required)

What CIT Solutions Emphasizes

A remote-first setup with meaningful impact
A tight-knit team focused on clarity, consistency, and continual improvement
Career growth in a company investing in cybersecurity and automation
Competitive salary and benefits
A professional culture centered on security

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