Tools Support Jobs

1 job found

Today

Help Desk Technician

LEAP Legal Software Jersey City, NJ

Jersey City, NJ

Today

$55k - $62k/yr Full time Analytical Skills Application Support Computer Skills

Apply Now

Job Description

LEAP Legal Software is hiring a Help Desk Technician to support customers using its cloud legal practice management software. In this hybrid role based in Jersey City, you will help clients with installation and everyday use questions while contributing to a running product log of issues and feature requests.

You will work remotely on a consistent shift schedule (9:00am to 6:00pm) and focus on resolving technical problems through clear, customer-first guidance. LEAP provides training, equipment, mentoring, and support to help you succeed, including ongoing development of the company’s self-help resources.

What you’ll do

Deliver client support and resolve technical issues via email, phone, and chat
Understand each client’s business and software needs
Guide clients through specific LEAP software features to resolve issues
Maintain a product log of issues and feature requests
Improve LEAP’s self-support centre by creating better self-help material such as written how-to articles and demo videos
Work independently and efficiently to meet deadlines

What we’re looking for

1 year of customer service experience
Accounting or Law experience is an advantage, but not required
Strong communication, customer service, and writing skills
Demonstrated knowledge of SQL and Access databases
Strong computer proficiency and basic troubleshooting skills, including working with files, folders, network drives, folder maps, and installation issues
Experience with Microsoft products, including MS Word and Excel
Collaborative teamwork and strong people skills
A clear understanding of LEAP culture
Ability to thrive in an intellectually stimulating, high-energy team
Attention to detail, effective time management, and the ability to work independently while supporting the team
Ability to meet deadlines and commit to team goals
Must be based in the Tri-State area

Technology stack

SQL
Access databases
MS Word
Excel

Schedule, location, and pay

Location: Jersey City, NJ (hybrid)
Work model: Hybrid
Shift pattern: Once fully trained, remote 40-hour week from 9:00am to 6:00pm daily
Salary: USD 55,000 to 62,000 per year

Benefits

Medical, Dental, and Vision Plans Available
401k with Company Matching Program
Virtual Staff Events
Employee Assistance Plans
Flexible Annual Leave
Company Shares Opportunity
Salary $56-62k OTE

Training and interview process

LEAP will provide the training, equipment, mentoring, and support needed to succeed
All training will be provided
While the role is 100% remote, there may be annual in-person training at LEAP’s Jersey City headquarters
Interviews are conducted by Zoom, with a final in-person interview in the Jersey City office
Candidates using AI during the interview process will not be considered

View full job page →

Get Tools Support Jobs alerts

New Tools Support Jobs, daily.