Analytical Skills

Analytical Skills Support Jobs

3 jobs found

21d ago

Technical Support Specialist – Case Management

The GEO Group Aurora, IL

Aurora, IL

21d ago

$17+/hr Full time Analytical Skills Case Management Computer Skills

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Job Description

The Technical Support Specialist – Case Management role is an onsite position in Aurora, IL that supports law enforcement and supervision workflows by handling EM and GPS alerts, communicating with key stakeholders by phone, documenting outcomes, and maintaining accurate parolee records in web-based systems.

Location and Schedule

Aurora, IL (onsite)

Shifts Available:

9:00 AM to 5:30 PM (Off Thursday and Sunday)
7:30 AM to 4:00 PM (Off Tuesday and Saturday)
11:00 PM to 7:30 AM (Off Thursday and Sunday)
12:30 PM to 9:00 PM (Off Sunday and Monday)

Compensation

USD 17 per hourly

Education

High School Diploma or General Education Development (GED) certificate

Key Responsibilities

Communicate through inbound and outbound telephone calls with law enforcement agency staff, parolees, community-based organizations, and individuals to provide accurate responses and timely issue resolution.
Respond to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
Document all calls accurately and update parolee records in appropriate web-based computer systems.
Escalate complaints and complex calls to management for follow up as needed.
Assist agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting, date entry related to install or de-install, and confirmation of install by phone.
Process EM and GPS violations and alerts in a timely manner in line with contractual obligations.
Conduct hourly calls to parolees on alert status and enter results into systems with accuracy.
Review and process breathalyzer tests.
Handle advanced troubleshooting calls for EM and GPS technical questions.
Perform other duties as assigned.

Required Qualifications

High School Diploma or GED certificate.
One (1) year of call center experience is preferred.
Successful completion of internal Correctional Specialist I certification after the initial training period and annual recertification testing.
Ability to pass all pre-employment testing, including spelling, grammar, and typing of at least 35 words per minute.
Strong interpersonal skills.
Strong written and oral communication skills.
Ability to maintain the highest level of confidentiality.
Proficient computer skills, including Microsoft Word and Excel (and the ability to work with required department software).
Strong ability to diagnose, analyze, troubleshoot, and resolve technical issues.
Self-motivated with the ability to work independently.
Ability to work in a multi-task environment and prioritize tasks appropriately.
Ability to meet contractual deadlines.
Ability to quickly develop knowledge of all program systems and procedures to perform the job effectively.
Ability to maintain professionalism when dealing with upset or escalated calls.
Ability to develop knowledge of, understand, and comply with Company policies and procedures.
Bilingual English/Spanish is a plus.

Technologies and Tools

Microsoft Word
Microsoft Excel
iPad
Web-based computer system
Electronic monitoring (EM)
Global positioning system (GPS)

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment; may be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color codes on software applications.
Repetitive use of hands and arms working with a computer keyboard, telephone, and mobile devices such as an iPad.

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1mo ago

Technical Support Engineer - PrivacyPro

Bluesight Remote 🇺🇸 Remote

Remote

1mo ago Closed

$30 - $35/hr Full time Analytical Skills Customer Support Data Analysis

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Bluesight is hiring a Support Engineer to deliver question-led technical diagnosis and step-by-step troubleshooting for privacy-focused software in a remote setting.

Responsibilities

Answer inbound phone calls from customers on the technical support line
Respond to customer emails and handle technical inquiries
Support users with technical issues related to Bluesight products
Analyze application data to confirm accuracy and drive correct resolutions
Resolve issues while maintaining high customer satisfaction and confidence
Take on other duties and technical projects as assigned
Provide occasional overnight on-call rotation coverage

Requirements

Bachelor’s degree in a related field preferred
2–5 years of experience administering and/or troubleshooting SaaS applications, systems, and networks
Strong skills with Excel and SQL, including working with data sets to analyze issues
Experience with database systems and querying; MongoDB preferred
CISSP, A+, Security+, CISM, Net+, or equivalent certifications strongly preferred
Strong analytical and problem-solving skills
Professional, polite demeanor in customer interactions
Knowledge and experience in a SaaS environment preferred
Ability to travel up to 10% of the time

Technologies

Excel
SQL
MongoDB

Benefits

Overtime pay
Amazing benefits package
Competitive compensation (salary varies by position offered, experience, performance, and location)
Time off when you need it: unlimited vacation days
Generous insurance coverage
401k program with company match
Fun, collaborative culture

Position Overview

Deliver technical and network problem resolution for end-users (customers and internal)
Use a question-based diagnosis process to guide users through step-by-step solutions
Assist with completing IT questionnaires and assessments
Coordinate with hospital IT and Pharmacy teams to help ensure software standards are met

Compensation: USD 30–35 per hour. Experience level: 2 years minimum. Location: Remote.

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1mo ago

Help Desk

Experis Madison, WI

Madison, WI

1mo ago Closed

$22 - $25/hr Full time Analytical Skills Asset Audit Computer Skills

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

In Madison, Wisconsin, a hybrid Help Desk role sits within Experis's IT Support Department, supporting the organization’s technical operations and frontline user needs. The position emphasizes precise IT hardware asset management, responsive service delivery, and collaborative problem solving, with compensation at $22 to $25 per hour and a requirement of at least three years of related experience. This role is informed by a strong focus on customer service and clear communication as part of daily operations.

Responsibilities

Maintain and manage IT hardware asset data across multiple systems, including DHS's IT Service Management System (Cherwell & Ivanti Neurons) and the DHS desktop management system (Ivanti).
Perform electronic and physical IT hardware asset audits to ensure accuracy and compliance.
Utilize spreadsheet software platforms such as Microsoft Excel, Google Sheets, or OpenOffice Calc for data tracking and reporting.
Provide exceptional customer service and clear communication to end-users and team members.
Assist in creating and tracking IT hardware repairs and support cases to ensure timely resolution.

Requirements

At least 3 years of experience managing IT hardware asset data in various systems.
Proven experience conducting electronic and physical hardware audits.
Proficiency with spreadsheet software such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
Strong customer service skills and effective communication abilities.
Current Wisconsin residency with on-site presence required three days per week; no relocation assistance provided.

Technologies

Cherwell
Ivanti Neurons
Ivanti
Microsoft Excel
Google Sheets
OpenOffice Calc

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Analytical Skills Support Jobs

Technical Support Specialist – Case Management

Technical Support Engineer - PrivacyPro

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