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Wireless Communication Support Jobs

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Today

Technical Support Specialist

PDQ Manufacturing Lancaster, PA

Lancaster, PA

Today

Full time Bluetooth Low Energy Customer Support End User Support

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Job Description

PDQ Manufacturing is hiring an onsite Technical Support Specialist in Lancaster, PA to help customers resolve door hardware issues and support electronic hardware and OEM partners.

Responsibilities

Assist customers with technical questions and concerns through multiple communication channels, including general order inquiries, missing order information, troubleshooting, replacement hardware, and other customer issues
Use PDQ resources as needed, including physical inventory, the manufacturing team, or PDQ’s employee knowledge base, to support customer questions and decision-making
Evaluate RMAs and help determine whether returned products are defective
Support Customer Service with technical questions customers may send via email or telephone
Monitor ticketing systems and online messaging for new customer requests
Investigate issues, compose RMAs, take RMAs through completion, and track returns
Provide additional case-by-case information to customers, such as product pictures, literature, or pricing
Troubleshoot technical problems related to firmware, mobile app, or hardware for PDQ Spirit electronic hardware and multiple OEM electronic partners

Requirements

Familiarity with mechanical principles and construction concepts, including door hardware
Working knowledge of electrical and electronic hardware, including low-voltage wiring, power supplies, and basic diagnostic tools such as multimeters
Experience with Android and iOS applications related to door hardware, including app-to-device pairing and connectivity troubleshooting
Familiarity with smart lock wireless connectivity protocols: Bluetooth Low Energy, Wi-Fi, and Zigbee/Z-Wave, including diagnosing connectivity or pairing failures
Ability to interpret firmware version issues, update failures, and error codes or logs from lock hardware and companion apps
Comfort reading technical specifications, wiring diagrams, or integration documentation for OEM partner hardware troubleshooting
Experience working in ticketing/CRM systems to document technical cases and support RMA evaluation
Strong organizational skills and attention to detail with good judgment
Ability to multitask while maintaining a professional demeanor in potentially stressful situations
Self-motivated and able to work independently on most tasks
Team player mindset
Eagerness to continue learning

Technologies

Android
iOS
Bluetooth Low Energy
Wi-Fi
Zigbee
Z-Wave
Multimeters

Benefits

401(k) with company match
Medical insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
Company-paid life insurance and short-term disability (STD)
Paid time off (PTO) with accrual
Paid holidays

Work Environment

Schedule: Monday–Friday, 8:00 AM – 4:30 PM (subject to change based on business needs)
Frequent sitting for extended periods of time
Noise level typically low to moderate, consistent with a standard office environment
Frequent hand use for typing, writing, and operating standard office equipment (phone, keyboard, mouse)
Ability to communicate clearly (talk/hear) in person and by phone
Occasional bending, stooping, reaching, or kneeling to access files or supplies
Occasional need to enter plant floor areas requiring proper PPE
Reasonable accommodations may be made to enable individuals with disabilities to perform essential function

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1d ago

Electronics Technician Help Desk Support Technician

Berg Company LLC Monona, WI

Monona, WI

1d ago

$18 - $24/hr Full time Customer Support Databases Electronics Troubleshooting

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Job Description

Monona, WI (onsite) full-time role with Berg Company LLC. This position combines customer-facing technical phone support with in-house factory bench repair work, troubleshooting, programming, and final testing of electro-mechanical equipment. You will partner with Production, Engineering, and Quality within a Wisconsin-based service department.

Compensation: $18.00 to $24.00 per hour

Benefits

Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Responsibilities

Provide technical phone support on Berg Products to Dealers and Direct Customers
Perform factory bench repairs on equipment returned for factory service
Support Production with troubleshooting, programming, and sub-assemblies as needed
Complete final testing of electro-mechanical equipment prior to shipment on orders
Handle other duties as assigned based on skills, abilities, and experience

Requirements

Ability to read and understand electronic schematics, wiring diagrams, and manuals for troubleshooting
Ability to read and understand mechanical schematics and drawings
Ability to hand solder both surface mount and through hole components
Ability to troubleshoot digital and analog circuits down to the component level
Experience using Digital Multimeters and oscilloscopes
Basic understanding of industrial controls and solenoids
Computer skills; familiarity with programming PCBs is a plus
Use of related tools and concepts: SQL, C++, and networking software
Familiarity with serial communications, Ethernet to Serial Devices, and firmware is ideal
Ability to work with minimal direct supervision
Wireless communication systems experience is a plus
Familiarity with pneumatic and basic hand tools
Phone support experience is a plus

Preferred Qualifications

Associate level or higher in Electronics or a related field
1-2+ years experience is a plus
IPC A-610 training is a plus, but not required
Previous phone technical support is a plus

Role Details

Job Type: Full-time
Work Location: In person
Education: Associate (Preferred)
License/Certification: Driver's License (Preferred)

Application Questions

Are you familiar with Serial Communications?
Are you familiar with Networking, and can you make serial and Cat5 cables?

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Wireless Communication Support Jobs

Technical Support Specialist

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