Yubikey Support Jobs

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Today

IT Support Specialist

TIAG Bethesda, MD

Bethesda, MD

Today

$50k - $55k/yr Full time Computer Skills Desktop Support End User Support

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Job Description

TIAG is hiring a short-term IT Support Specialist to support a customer site at the Uniformed Services University of Health Sciences in Bethesda, MD (onsite). This role is anticipated to last 4 months, and the position offers $50,000 to $55,000 per year. Onsite work requires a Secret clearance.

What you’ll be working on

Receive and process incoming hardware shipments.
Maintain 100% inventory accuracy within the Government-furnished system of record.
Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
Use an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
Perform computer troubleshooting and setup using multiple detailed processes and procedures.
Execute computer break-fix processes and complete software upgrades as needed.
Write and document highly detailed troubleshooting results in the help desk ticket tracking system.
Extract computer and server log files and escalate them to Tier 3 support for further diagnosis when required.
Recall established computer support techniques from memory to resolve issues in a timely manner.

Customer support and communication

Provide exceptional customer service by actively listening, demonstrating empathy, and delivering clear, concise solutions.
Maintain a positive, professional demeanor while supporting users through phone, email, chat, and in-person channels.
Ensure a high level of customer satisfaction in every interaction.

Execution, documentation, and workload management

Manage and execute 3 to 5 concurrent computer support activities while following detailed operational processes.
Keep rigorous, accurate notes for all troubleshooting steps and inventory movements.

Requirements

1+ years of related IT experience.
Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
Experience working with PC software and troubleshooting.
Demonstrated ability to communicate effectively, both written and orally, with the customer base and Help Desk management.
Strong PC software and troubleshooting skills.
Experience using Windows 10 and Microsoft Office 2010 products.
Ability to obtain a Secret Clearance.
Understanding of the military community is an added plus.

Tools you’ll use

ServiceNow
YubiKey
Windows 10
Microsoft Office 2010

Location: Bethesda, MD (onsite) | Salary: $50,000 to $55,000 per year | Duration: anticipated 4 months

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