Bethesda, MD

Support Jobs in Bethesda, MD

3 jobs found

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Today

Director, Executive, Desktop, and Walk-up Technical Support

Marriott International, Inc Bethesda, MD

Bethesda, MD

Today

$127k - $216k/yr Full time Senior Active Directory Cloud Platforms

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Job Description

Marriott International is seeking a director to lead enterprise executive and end-user technology support from its Bethesda, Maryland hub. The role balances establishing service strategy and performance standards with strong, visible leadership, and requires onsite presence at least three days per week to deliver secure, reliable, high-touch support for associates and senior leaders.

Responsibilities

Lead Enterprise Support Operations: Oversee executive, desktop, walk-up, and PC imaging services to deliver secure, reliable, scalable, and customer-focused support.
Manage Through Leaders: Set expectations, develop managers, reinforce accountability, and drive consistent execution across support functions.
Support Senior Leaders: Ensure discreet, responsive executive technology support, including proactive readiness, rapid resolution, meeting support, and escalation management.
Drive Performance and Insights: Define KPIs, monitor service levels, produce executive-ready reporting, and translate trends into improvement actions.
Improve Service Outcomes: Use data, feedback, root cause analysis, and knowledge management to reduce repeat issues and improve service consistency.
Lead Escalations and Partnerships: Coordinate response for high-impact incidents and partner across Global Technology, security, procurement, asset management, and business teams to resolve systemic issues.
Ensure Controls and Culture: Maintain security, compliance, endpoint, licensing, and asset controls while modeling Marriott’s service culture and inclusive leadership expectations.

Requirements

Undergraduate degree or equivalent combination of education, experience, training, and certifications.
8+ years of progressive IT leadership experience across enterprise technology support, end-user computing, service desk, desktop support, executive support, endpoint deployment, or related operations.
Experience leading managers or layered technical support teams in a complex enterprise environment.
Experience supporting executives or highly visible stakeholders with discretion, urgency, and service focus.
Strong knowledge of Microsoft 365, desktop operating systems, endpoint management, PC imaging, collaboration tools, mobile support, identity and access practices, and ITSM platforms.

Technologies

Microsoft 365
PC imaging
Endpoint management
Collaboration tools
ITSM platforms
ServiceNow
ITIL
Endpoint lifecycle management

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical insurance
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Educational assistance

Additional Information

Job Number: 26081043
Job Category: Information Technology
Location: 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
Schedule: Full Time
Located Remotely?: N
Position Type: Management
Pay Range: $127,000-$216,000 annually
Bonus Eligible: Y
Stock Package: Y

Working Conditions

This role may require after-hours support, on-site presence for executive or business-critical events, and availability during high-priority incidents.

Washington Applicants Only

Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

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15d ago

Senior Help Desk Engineer

System One Bethesda, MD

Bethesda, MD

15d ago

$80k - $95k/yr Contract End User Support Help Desk Support Incident Management

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Job Description

The Senior Help Desk Engineer role at System One is an onsite contract opportunity based in Bethesda, Maryland. The position leads onsite and offshore help desk activities, oversees escalation, monitors service level agreements, and drives process improvements.

Responsibilities

Lead and coordinate the activities of both onsite and offshore help desk teams to ensure consistent support delivery.
Serve as an escalation point for complex technical issues requiring advanced troubleshooting.
Monitor ticket queues and verify that service level agreements are met across the team.
Identify recurring issues and recommend process or infrastructure improvements to reduce incident volume.
Collaborate with internal departments to support technology needs and strategic initiatives.
Maintain documentation and promote knowledge sharing within the help desk group.

Requirements

Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role.
Strong knowledge of Windows environments, Office 365, and common business applications.
Experience managing hybrid or distributed support teams.
Excellent problem-solving and communication skills.
Familiarity with help desk ticketing systems and remote support tools.
Onsite work commitment of 40 hours per week.

Technologies

Windows
Office 365

Benefits

Medical insurance
Dental insurance
Vision insurance
Spending accounts
Life insurance
Voluntary plans
401(k) plan

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22d ago

FLEX Manager, BirchStreet Helpdesk

Marriott International, Inc Bethesda, MD

Bethesda, MD

22d ago

$23 - $40/hr Full time Application Support Birchstreet Customer Support

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Job Description

This temporary FLEX Manager position supports the BirchStreet Helpdesk operations for Marriott International, Inc. The role centers on onboarding hotels to the BirchStreet system, handling helpdesk tickets and escalations within SLA targets, and may involve regional coverage as needed.

Responsibilities

Provide high quality, professional technical support during property onboarding to the BirchStreet platform.
Act as the primary point of contact for properties to resolve day-to-day user issues.
Establish and oversee a system to log, track, and manage all incoming helpdesk tickets and escalations.
Develop job aids and other self-guided resources for end users addressing the most common helpdesk inquiries.

Requirements

Experience in hospitality or within a procurement function of an organization.
Experience using or supporting Procure-to-Pay platforms, with BirchStreet preferred.
Customer service experience supporting technology systems or large enterprise programs.

Technologies

BirchStreet
Procure-to-Pay platforms

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical insurance
Dental insurance
Vision insurance
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
PTO balance accrual
Holidays (minimum of 9 holidays annually)

Additional Information

Job Number: 26069653
Job Category: Administrative
Location: 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
Schedule: Full Time
Located Remotely: Yes
Position Type: Management
Pay Range: $23.99-$40.33 per hour
Expiration Date: 06/30/2026
Washington applicants only: Employees will accrue paid sick leave, with a PTO balance accrual of 0.0384 per hour worked, and are eligible for a minimum of 9 holidays annually.

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Support Jobs in Bethesda, MD

Director, Executive, Desktop, and Walk-up Technical Support

Senior Help Desk Engineer

FLEX Manager, BirchStreet Helpdesk

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