Zebra Technologies Support Jobs

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IT Support Associate II

Amazon.com Services LLC Houston, TX

Houston, TX

Today

$23 - $37/hr Full time Customer Support Desktop Support End User Support

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Job Description

In Amazon OpsTech IT, the IT Support Associate II plays a hands-on role in keeping technology running across Amazon Operations facilities. This position focuses on technical problem resolution across multiple disciplines, with support delivered both onsite and remotely for customers across local buildings.

Based in Houston, TX on an onsite schedule, you will work with a range of hardware and operating environments while responding to support requests, troubleshooting equipment, and helping bring new team members up to speed.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist with training new hires.
Continue learning new technologies as systems and tools evolve.
Support customers from multiple buildings in the area, as well as remote customers.
Be able to move up to 49 lbs and stand or walk for shifts lasting up to 12 hours.
Travel within your local or regional area to support customers.
Work with schedule flexibility, including shift rotation between days and nights.

Minimum qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience maintaining zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Experience working in a dynamic environment with a high degree of customer service.
1+ years of Windows, Mac, or Linux operating systems support experience, or equivalent experience.

Technologies you may work with

Windows, Mac, Linux
Zebra thermal printers, thin clients, PCs, scanners, portable handheld terminals
CompTIA A+, CompTIA Network+
Cisco/CCNA
Redhat, Microsoft hardware
AWS

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other industry-relevant certifications.
Experience in a dynamic environment with a high degree of customer service.

Compensation and benefits

This role offers an hourly salary range of USD 23 - 37 and requires 1 year of minimum experience.

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
EAP
Mental Health Support
Medical Advice Line
401(k) matching

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