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Diesel Technical Support Specialist

Averro Renton, WA

Renton, WA

Today

$30 - $34/hr Contract Aftertreatment Computer Skills Diesel Technical Support

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Job Description

The Diesel Technical Support Specialist provides Tier 1 technical assistance to dealer technicians, focusing on heavy-duty truck engine, aftertreatment, and electrical diagnostics to support vehicle uptime. This is an onsite contract role based in Renton, WA or Lewisville, TX, with multiple shift options.

Position Overview

In this role, you will help diagnose and resolve technical issues by supporting engine and aftertreatment troubleshooting, assisting with electrical system concerns, and guiding repair progress. When matters require deeper expertise, you will escalate complex cases to Tier 2/3 teams and leadership.

Key Responsibilities

Provide Tier 1 technical support to dealer technicians for engine, aftertreatment, and electrical issues to help maximize truck uptime
Track repair progress and support engine and chassis software applications
Escalate complex issues to Tier 2/3 teams and leadership as needed
Maintain engine certifications and support service tool, documentation, and product quality projects

Required Qualifications

1+ years of automotive or diesel engine diagnostics experience using OBD and computer-based diagnostic tools
Automotive or Diesel Technical Degree
Ability to earn and maintain technical certifications
Strong electrical diagnostics skills and customer service abilities
Proficiency with Microsoft Office
Comfort working in a fast-paced 24/7 environment

Technology and Tools

OBD
Computer-based diagnostic tools
Microsoft Office
Engine and chassis software applications

Location, Schedule, and Employment Type

Work location: In person (onsite)
Locations: Renton, WA or Lewisville, TX
Shift: Multiple shifts available
Contract length: 1+ year long contract
Expected hours: No more than 40.0 hours per week

Compensation

Pay range: USD 30–34 per hour

Benefits

Medical, Dental, and Vision insurance
401k
Sick leave
Employee assistance program
Depending on package selection, PTO
Paid holidays
Legal insurance

Bonus Qualifications

Bachelor's degree
OEM dealership experience

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